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“Great Hotel - Bad internet issue resolution”

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Hampton Inn Pendleton
Ranked #5 of 17 Hotels in Pendleton
Certificate of Excellence
GreenLeadersBronze level
Edmonton
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Hotel - Bad internet issue resolution”
Reviewed 7 July 2014

The hotel was clean, tidy and nice. The room was spacious. The breakfast was nice with lots of variety. The only issue was when the internet went down, the staff were unhelpful and foisted me off to their internet support desk, who was unable to resolve my issue.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Nicole A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, director of operations at Hampton Inn Pendleton, responded to this review, 8 July 2014
We're sorry that you had issues with the internet connection and we know that can be frustrating. We will share your comments with our staff so that they can give better guest service in the future. We hope that the rest of your stay was enjoyable and that you will come back and stay with us again and let us show you our true spirit of "Hamptonality".
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473 reviews from our community

Traveller rating
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    55
    27
    11
See reviews for
143
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 July 2014

Quiet location and classy and clean hotel. The room was huge, staff very helpful and caring. I was very happy to find a Hilton property here, and it was great. Perfect stopping place for our road trip.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Casey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, director of operations at Hampton Inn Pendleton, responded to this review, 8 July 2014
Thanks for the great comments! We're glad to see you are a loyal Hilton traveler as are so many of our loyal guests. We're proud to be a member of the Hilton family and we know that we must meet the highest standards in the hotel industry but it's worth it! Thanks again for staying with us and hurry back.
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Belton, Missouri
Level Contributor
249 reviews
199 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed 2 July 2014

This is the second time we have stayed here and the staff is always helpful and accommodating. Even though it is basically right on the interstate just up on a hill and we have been on the highway side both times it is not noisy. There are two gas stations and a Shari's on the same block.

  • Stayed June 2014, travelled as a couple
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Helpful?
Thank wanderingwonders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, director of operations at Hampton Inn Pendleton, responded to this review, 8 July 2014
Yes, our location makes it easy to fill up with gas, get a good meal and then have a great night's sleep in our clean, comfortable rooms. We're glad you found us and that you chose us to stay with. Please travel safely.
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Tacoma, Washington
Level Contributor
163 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 29 June 2014

We stayed here for one night, before going home the next day. It is easy access right off the freeway, with 2 gas stations next door. Our room was nice and big, bed was comfy. There is a nice pool & hot tub, very clean. There is a Shari's Restaurant within walking distance, which was nice. The room was very clean, as was the hotel. The hotel staff Kim & Kylie were very nice & helpful. The breakfast the next morning was great, with a good variety of food. If we are ever in Pendleton, we will stay here again. Again Thank You Kim & Kylie for being so nice. You both made our stay more enjoyable.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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Helpful?
Thank teenytinyterri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, Director of Operations at Hampton Inn Pendleton, responded to this review, 30 June 2014
Thank you so much for your nice comments and thanks especially for choosing the Hampton Inn in Pendleton. We'll make sure that our great staff sees your comments and we'll give them a special pat on the back for their excellent work. We truly do enjoy showing the "spirit of Hamptonality" to our guests and it's always nice to be recognized.
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Saint Paul, Minnesota
Level Contributor
125 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 28 June 2014

I stayed here one night this week while on business, and I found it to be a really nice Hampton Inn. The check-in process was fast, and the room was well appointed and laid out nicely. Location was great as I was working in the area, and I slept well in the very comfortable bed. Breakfast had lots of different offerings, and filled me up for the day. I'd recommend if needing to find a place in Pendleton!

  • Stayed June 2014, travelled on business
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Helpful?
Thank MJN123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, Director of Operations at Hampton Inn Pendleton, responded to this review, 30 June 2014
Thanks for your great recommendation! We are always pleased when we get a great review like this and it makes us work just a little harder to make sure every guest has the same excellent stay experience. Please travel safely and stop in again soon.
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Arlington, Washington
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 June 2014

I always expect High quality when staying at a Hampton Inn unfortunately not this time. The carpet in the room did not look like it had been cleaned in sometime, vacuumed maybe cleaned no. I picked up the phone to call a friend staying in another room and was shocked to see the crumbs laying in the phone cradle. I will say on a positive note that the desk person was very nice.

  • Stayed June 2014, travelled with friends
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Helpful?
3 Thank jaychief01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, Director of Operations at Hampton Inn Pendleton, responded to this review, 30 June 2014
Thank you for your recent comments about our Hampton Inn. We apologize that your stay was not the perfect experience that we strive for. We will investigate your concerns and use your comments to better train our staff to make sure these issues do not happen again. Thanks again and please come back and stay with us so we can show you that your experience was not the regular experience of our guests.
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Boise ID
Level Contributor
121 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 25 June 2014

In other words exactly what you are looking for in a "travel" one night hotel. Also located right by a Sheri's, which is a great option for Travel meals, whatever time of day. Staff was very friendly, and helped us with genuine caring.

  • Stayed May 2014, travelled with family
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Helpful?
2 Thank JudyfromBoise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, Director of Operations at Hampton Inn Pendleton, responded to this review, 30 June 2014
We're happy that you stayed with us and enjoyed our Hampton Inn. We hope that the next time you are in the area you will find time to visit some of the other fine restaurants that are in Pendleton. Also, you might want to check out many of the historical sites that are near the hotel.
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Additional Information about Hampton Inn Pendleton

Property: Hampton Inn Pendleton
Address: 101 SW Nye Ave, Pendleton, OR 97801-4134
Phone Number:
Region: United States > Oregon > Pendleton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 17 Hotels in Pendleton
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Pendleton 2.5*
Number of rooms: 74
Reservation Options:
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