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“Very Noisy”

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Rugged Country Lodge
Ranked #4 of 17 Hotels in Pendleton
Certificate of Excellence
Silverdale, Washington
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Very Noisy”
Reviewed 3 March 2013

The rooms are clean but a bit dated. The main drag is right outside and the cars and trucks are very noisy. The motel was almost empty but the front office chose to put a guest directly over us which didn't help with the noise.... beds are comfortable but noise is a problem. Rate was fair.

Room Tip: Ask for a top floor. Very noisy if you have a room above occupied!!!!
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Gary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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338 reviews from our community

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    13
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Richland, Washington
1 review
Reviewed 2 February 2013

loved the room and the ppl were so nice the bed was vary comfortable and the room was quiet they had fresh coffee in the morning and the place was very nice loved the Pendleton stuff in the room and the housekeeper was very nice too

Room Tip: rooms in building three are quieter no roosters
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  • Stayed December 2012, travelled with family
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    • Location
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Helpful?
Thank eleanor s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tarrytown New York
1 review
Reviewed 1 January 2013

Friendly. Clean. Comfortable. Take a minute to read the testimonials on their web site. They are accurate! Our travels take us through Pendleton several times a year. We make a point of stopping to stay here. Very comfortable beds and pillows. Genuine people.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank madmax67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stayton
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 December 2012

This hotel was a pleasure for us to stay in. It is close to downtown. It is vintage but has been nicely remodeled with quality touches such as the furniture, the artwork, Pendleton wool accent pillows & throws and the linens. The staff was very helpful, recommended a place for dinner, gave us a great discount using the Perka app. and a coupon for breakfast. Would highly recommend this place if staying in Pendleton. Dianne K.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Dianne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 27 November 2012 via mobile

Don't believe the picture, the room itself was very clean and appealing but the bed did not have the beautiful covering or the two pillows shown in a red color, it was one blanket between two sheets. The bed was comfortable. The gal at the desk thought that she had turned on the WALL heater a bit before we got there but she clearly did not know how to work it, the room was freezing, and with asthma I could not stop coughing. My husband got the unit to heat, it ran and ran even after it reached temperature it ran noisily on and off continually ALL night. We asked for another blanket, and was offered another room, ah but the room had to first heat up, by this time it was after 11:30 so as a light sleeper, all night long listened to the very noisy WALL heater. Of course we ran it on high to get the room warm only to wake up at 3:00 am sweating. I turned the heater down at that point but noisy, noisy it was.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelon135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuggedCountryLodge, Owner at Rugged Country Lodge, responded to this review, 4 December 2012
At Rugged Country we are always trying to improve, so all of our reviews are very important to us. Each room type is decorated a little bit differently, with the unifying theme being Pendleton Woolen Mills bedding accessories on every bed. In addition, most of our rooms feature a thick cotton blanket sandwiched between two high thread count sheets over the fitted (known as a duvet). But as I said, rooms vary. The duvet is the trend in America as well as in Europe. It's a very clean, minimalist look that I personally love.

I wish I could put every room's picture on the site, but it is not possible. However, I believe the pictures displayed are appropriate to the overall quality/look of our vintage property. (And many others have said as much.)

I am appreciative that you noticed our unique cozy, clean room, but I am very sorry you had trouble using the heating WALL units. ( As a small property we felt the wall unit was the best use of space in our rooms.) As you mentioned, the rooms heat very quickly and when we know you are coming we make our guests feel at home by turning it on and letting a light on.

But alas, the units both heat and cool and sometimes our guests get confused by the dials and remote--even mistakenly using the TV remote to run the unit! However, we are always there to help and have had very few problems with room heat or air conditioning when the controls are used properly. In addition, the units are maintained on a regular basis to ensure the filters are clean and in working condition. There is a fan high/low adjustment as well as numbers where you can set your desired range. (However, you have to be sure it's on heat and not cool.) So, I realize it could be a little confusing, especially for weary travelers!

In the unusual event there is a problem heating/cooling a room (which you said there was not) we happily upgrade our guests to a suite. (From what you wrote, it sounds like that's exactly what our manager did.) We also provide an extra microfleece down blanket in the drawer and we have more blankets/pillows or almost anything you need at our front desk (though that is seldom required).

We make every effort to treat our guests like family and we care about the details. Your review is well taken and will help us to be even more vigilant in the future to be sure folks know how to use those heaters.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
John Day, Oregon
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 November 2012

We just happened to drive by and thought that looks like a super cute place to stay. Made reservations 2 days later.Super affordable and customer service was great over the phone. Everything was very clean inside and out. The bed was very comfortable and even had a very nice Pendleton throw blanket to keep us comfy. I believe Shawn was the managers name and she was very warm and welcoming to us both. Train passing by at night was actually very soothing and was not loud at all. We will be staying here again :-)

  • Stayed November 2012, travelled as a couple
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Helpful?
2 Thank Kim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuggedCountryLodge, Owner at Rugged Country Lodge, responded to this review, 4 December 2012
Cozy and Clean could not be a better title for a review, as far as this owner is concerned! We strive to be all that in addition to adding the extra touches and luxuries. Thanks so much for noticing and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oregon
1 review
Reviewed 1 November 2012

This motel is one of the nicest I've stayed in. It's simple (as affordable motels should be) but has luxurious touches (quality artwork, cushiony towels, nice linens) that make it welcoming, comfortable and pleasant. I'll definitely stay there again on my next trip to Pendleton.

  • Stayed October 2012, travelled on business
    • Value
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Helpful?
Thank LizMW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuggedCountryLodge, Owner at Rugged Country Lodge, responded to this review, 3 November 2012
We're so glad you discovered Rugged Country Lodge and that you "get" what we've tried to do. It's always fun to have someone else explain the look and feeling of what we are trying to convey. I hope you wil come back often! If you do, we are now members of Perka, a loyalty program that rewards our faithful guests and we'll be happy to sign you up. Dream soft and thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rugged Country Lodge

Property: Rugged Country Lodge
Address: 1807 SE Court Ave, Pendleton, OR 97801-3348
Region: United States > Oregon > Pendleton
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Best Value Hotel in Pendleton
#5 Family Hotel in Pendleton
Price Range (Based on Average Rates): £
Hotel Class:2 star — Rugged Country Lodge 2*
Number of rooms: 29
Official Description (provided by the hotel):
In an age of ordinary, experience the extraordinary at Pendleton's only 'bed-and-breakfast motel'. Rugged Country Lodge was completely renovated in 2005; many luxury upgrades to the Dream Soft bedding have been added. Experience for yourself the cozy home comfort we are so famous for! With the distinction of being the only motel in Pendleton featuring the Pendleton Woolen Mills Bedding, we are truly "all that" when it comes to Quality and Value. We offer doubles, suites & single rooms and each room type is decorated a bit differently. All pristine Clean and Affordable rooms are non-smoking, boost luxury pillow-topped queen beds, down and microfiber bedding with triple luxury tone on tone sheeting, refrigerators/microwaves, air-conditioning, Free wireless and cable. Our bathrooms feature original vintage tile in fun colors, spa quality amenities and boutique details. We are now Eco-friendly as well! Enjoy a FREE Continental breakfast each morning in our darling "Rooster Room". In the evening the aroma of home baked cookies, iced tea will greet you upon check in! ... more   less 
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Also Known As:
Rugged Country Hotel Pendleton
Rugged Country Motel

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