In February my company booked me into the hotel for the first time, I was pretty apprehensive as I'd been to this property under a prior ownership to inspect it and was far from impressed. I was actually pleasantly surprised, it appeared clean and had good internet. Then in March they booked me there again, when I got into the room I noticed the toilet seat was up, but figured since it looked like the room had been cleaned the maid had forgotten to put it down, so no big deal.
I brought my work and suitcase in from the car, and sat on the bed till almost midnight working on reports. When it was time to bed down I pulled the bedspread down and what did I find? Blood, smears of blood across where the shoulders would be on the sheets. OHHHH YUCK! I called the desk and said, that this would not do, the desk clerk brought me sheets and I pointed, look. He walked over, didn't say a word looked and pulled the sheets off the bed. I put the sheets on the bed, but the blood had soaked through in specks all over the mattress pad. To say the least I was grossed out, I just couldn't sleep that way so went out to the car grabbed a pillow and my travel blanket and curled up at the end of the bed. In the morning the young woman at the front desk listened to my complaint and I left. She was sorry about it and said she would look.
The more I though about it I finally wrote to the franchise, this was bio hazard and really should be looked into. The complaint was forwarded back to the owner who called me, he was very pleasant, we will refund the company and give you a free nights stay he said. I though it was very nice and a excellent way to handle this unpleasant situation. After all accidents happen.
It was great till I got back to my office and there was a email from the same person. Apparently they record what you say in the office as he referenced my February comments verbatim and then essentially accused me of lying and making the mess on the sheets myself with coffee. Saying that the night clerk said, the room was well used (if your luggage & work on the desk & table mean well used) he also said I had a cup of freshly brewed coffee setting on the bed?? Funny thing, I don't drink coffee, never have & never will. The email was beyond rude and of such poor customer service that I responded telling him I'd advised the company of the refund and to not worry about the free stay I would not be back and was advising the company to no longer use their hotel for lodging. I'll go down the street to the Travelodge.
- Official Description (provided by the hotel):
- Welcome to Americas Best Value Inn Pendleton, your premier choice for the Pendleton Downtown Core, where the historic west blends harmoniously with the picturesque landscape. Our beautiful two story hotel offers 47 spacious clean guest rooms with a variety of room styles. The front desk is staffed and available 24 hours a day to better serve all of your needs. Our staff is trained to make your stay with us a memorable and enjoyable experience. Our rooms are 100 percent smoke-free. All guest rooms are equipped with free wireless high-speed Internet access, microwave, mini-fridge, coffeemaker, 32 inch flat screen TV, cable TV with HBO channels, hairdryer, clock radio, iron, ironing board, and free local calls. Pets are allowed, charges and restrictions apply. Start your day with our complimentary continental breakfast served from 6:30am-9:30am. Enjoy a relaxing swim in our seasonal outdoor pool (open from April/May to October). Take advantage of the convenience of our onsite guest laundry facility and our meeting room which accommodates up to 10 people. Our convenient location in the downtown core of the rich western theme town of Pendleton offers 16 restaurants within a 6 block radius of our hotel. Downtown specialty stores and historical landmarks are nearby. Enjoy the River Walk along the Umatilla River which runs straight through the Pendleton downtown area. Entry to the paved and illuminated walkway is just steps from our hotel. At Americas Best Value Inn Pendleton, We've Got You Covered from the time you hit the road until your head hits the pillow. ... more less
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- Also Known As:
- Americas Best Value Inn Pendleton Hotel Pendleton