I really wished it didn't come down to this as I was giving you guys the benefit of the doubt that you would do the right thing (after waiting for 3 mths to hear back about the incident) but I guess I have to voice myself so others are aware. We stayed at your hotel from Friday April 18th to the 21st 2014 and paid the $37/night valet fee only to have our brand new BMW with less than 6000kms on the clock damaged by your reckless and careless valet company. I'm a pretty straight up guy, and have no problems accepting fault if I were to damage my own vehicle and I can tell you EVERY single scratch/dent that exists on the vehicle so I would definitely know if the side skirt was damaged as much as it was, but now this has become all about principle and being accountable if you are offering to provide other people a service. For you to now claim that we damaged it ourselves is beyond ridiculous when I clearly know it was damaged by one of the valet staff. We were surprised when we got the vehicle back that the trip computer was indicating only 6kms left on the fuel tank (I never let it run that low) and that was just the start that something wasn't quite right. And to claim that the vehicle is parked underground surprises me when it comes back which a whole bunch of dried up leaves,etc all over it indicates to me that it was outdoors for a lengthy amount of time. We did make an incident report with Marriott corporate on the the day it occurred, and I will definitely be escalating this matter further.
- Official Description (provided by the hotel):
- Located in the heart of the Rose City, the Marriott Portland City Center on Broadway allows guests to tap into the pulse of Portland s most enchanting urban rhythms. Boasting the city's best location our hotel is a travelers delight. Centrally located to the business district, shopping, restaurants and convenient to MAX Light rail we have it all! Whether traveling for business or pleasure, we have everything you need for the perfect stay. Green Seal Certified. ... more less
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- Also Known As:
- Marriott Portland City Hotel Portland
- Portland Marriott