My husband, son (22) and I recently stayed at the Embassy Suites Portland Airport. Husband and I had stayed at the Hilton Garden Inn nearby in October and just wanted a slightly bigger room with the 3 of us traveling together this time. We arrived at the hotel and the first thing we noticed is that the hotel really is at the airport! You are practically on the runway! Can't get much more convenient than that if you have an early morning flight to catch! We headed into the hotel and our first impression was fantastic. The lobby is large and upscale looking, the front desk checkin was amazing. Staff was helpful and very pleasant. Our room was very nice and quite large. Sometimes the room size varies and this hotel had suites that were bit larger than some of the Embassy Suites we have stayed in before.
This hotel would have been absolutely perfect other than the fact that it was totally PACKED for this night. Now I know that Embassy Suites on weekends tend to be more crowded with large families staying for different events. We have stayed at them when there have been soccer or baseball tournaments and it's a great place to pack a whole lot of people into one room. So when you book any Embassy Suites on a weekend the crowds are something to keep in mind. However...this one was beyond crowded! We headed down to dinner at the hotel. We had arrived just as the manager's reception had gotten underway and had planned to stop there first and then head to dinner but we noticed a HUGE line for the manager's reception. We were seated quickly at the restaurant. The service was a little slow and the staff was totally frazzled. We weren't in any rush so we just waited. Our food was very good. The dining room is right in the middle of the lobby so it was a bit loud with all the people at the manager's reception which was in another corner of the lobby. All in all...food was good....service was fine after it calmed down a bit. We headed back up to the room. Elevators (which again always seem to be a problem on the weekends at the Embassy Suites Hotels anywhere) were a little hard to commandeer but otherwise we were fine.
We got into our room and settled in for the evening when about 10:30 PM we kept hearing children running around the hotel. Turned out they were playing hide and seek and hiding around the various rooms. They would squeal and run away. This continued for quite awhile. My husband finally stepped out of the room and they took off but ended up on a lower floor. The sound carries from the lobby right on up as the rooms are placed around the outside rim of the lobby. We were worried about noise from the planes......never heard one plane at all!
We woke up the next morning (Sunday) and went down to breakfast....all the people that were at the manager's reception were now at breakfast! The poor staff couldn't keep up with the demands on food that this crowd was making. Each family had to have 3-4 children. The entire lobby was packed full of people so seating was at a premium. One of us held a table and the others went for food, then we switched. Most of the food was low and some things were completely gone. We went down in the middle of the breakfast time range so I have no idea what was left for the people who came down later. Kids were running all over the place shoving onto and off of the elevators. It was not a very relaxing stay.
It turns out that there must have been some sort of convention in the area as most of the people had name tags on them and were dressed up. I really think that this hotel on a different night would have been a totally better experience. It was very nice and had it not been crawling with people, would have been able to offer a better experience so I am giving it 4 stars because it was better than average but it doesn't make 5 stars with the stressful experience.
I have to say that my favorite thing at this hotel was the electrical outlet strip that was built into the desk.....it was absolutely perfect for charging all of our electronics!! Sometimes it's the little things!
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- Also Known As:
- Embassy Suites Portland
- Portland Embassy Suites
- Embassy Suite Airport Portland