We planned to stay here for two days while our hardwood floors were repaired. The staff was friendly upon arrival. The room I was assigned, however, smelled strongly of old cat urine. I found a circular spot in the carpet in the corner. I called downstairs and was told that the hotel was booked, so they couldn't move me. There was no operable window and I couldn't even find an A/C unit, although I am sure there was one.
I then went downstairs to the main desk to see if they could book us in another embassy hotel in Portland. The gentleman said that all of the hotels were booked for the night, but he could switch my room for me (not sure why the first woman said they couldn't - that does not reflect well on them).
He put me into another room without any fuss and was very nice about it. When I got into that room, it too smelled like old animal urine, but not as badly as the last place. My husband and I turned the a/c on and just decided to bear it.
By the time I woke up in the morning, I knew that I couldn't stand another night there, so my husband called to see if we could check out without incurring the fee. Because we were not happy with the room, the woman gladly waived the fee. She was also very nice about it when we came down to check out.
The room itself, minus the strong urine smell, was nice. The bed was pretty comfortable, the furniture was new, and even being by the elevator was not very loud. The bartender who served the late night dinners was very nice...
So, the staff and the facilities are great. The over-powering smell of animal urine is not so much.
I recommend that the hotel designate a floor as animal friendly and give guests the option to check into animal-free rooms. As an animal owner myself, I know that with cat urine, in particular, there is really no way to clean it.
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- Also Known As:
- Embassy Suites Portland
- Portland Embassy Suites
- Embassy Suite Airport Portland