We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor Service and Mold smell galore”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Embassy Suites by Hilton Portland Airport
Ranked #51 of 144 Hotels in Portland
Reviewed 4 June 2014

This is not a place to stay for a vacation. I was so grossed out , I could not relax and just kick back. This is worse then the Shilo. The only thing good is the free drinks during complimentary hours.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
1  Thank Amanda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this reviewResponded 5 June 2014

Please accept my apology on behalf of our team for the poor experience you had on your recent stay. We would love to have the opportunity to make it right. If you are willing I would be glad to provide you with a complimentary stay or refund you. Please contact me at jim.dodson@jqh.com
or 503-848-7570. We anxiously await the chance to show you we really value your patronage.
With Warm Regards
Jim Dodson

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,253)
There are newer reviews for Embassy Suites by Hilton Portland Airport
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

844 - 850 of 1,253 reviews

Reviewed 2 June 2014

Stayed here overnight after giving a talk at a nearby business. Very good Embassy Suites experience, so if you've stayed at a good one, this one will satisfy you. Best feature was convenience to the MAX train, which allowed me to back and forth to downtown easily. Comp. shuttle service from hotel was timely and convenient ... even at 5am.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank stephenrappaport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this reviewResponded 5 June 2014

We truly appreciate you taking the time to share your review of your recent stay at our hotel. The team was pleased to read & share it , as it always our goal please every guest.
With warm regards
Jim Dodson

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

Needed a hotel for my wife and two teenagers for one night. With some hesitation, chose an airport hotel thinking it'd likely be worn out and uninspiring.... Boy was I wrong!

This is one of the nicest hotels I've stayed in over the past few years. And I (fortunately) stay in many nice places on business travel (up to and including Four Seasons properties).

The hotel is in tip-top shape, the rooms were sparkling clean, the breakfast was awesome and we all used the gym. My wife said this was one of the nicest hotel gyms she has used in a long time.

So, we were very pleased with the hotel. Airport noise was not a factor, and the staff was very nice.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DinoTheDiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this reviewResponded 2 June 2014

Wow thanks for taking the time to share your experience at our hotel. Our team was thrilled to read & share your review. We look forward to our next opportunity to be of service.
With warm regards
Jim Dodson

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

THE GOOD
Great location
Quiet rooms with great view of the airport
Clean big rooms
Ample towels etc. Kitchenette was great
Awesome breakfast
Shuttle service to the airport every 10minutes
Comfy beds

THE NOT SO GOOD
the restaurant lacks vegetarian/vegan options
Not close to any great food places
Smallish gym

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sulphide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this reviewResponded 30 May 2014

Thanks for sharing your review of our hotel. We will review our Menu to insure we are offering a greater variety Vegetarian & Vegan options. We look forward to your next visit.
With Warm Regards
Jim Dodson

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

This hotel is certainly going to nickel-and-dime you for everything you have. Not only are they an older property but they have to charge those that come with a car to stay in their parking lot. Additionally, we were late risers after arriving in the evening. We came down to the breakfast to find that the kitchen closed at 9am. This lead us to a restaurant nearby to get everyone fed prior to a flight that we barely made. So much for the convenience of the over-flowing breakfast buffet that is advertised and how much easier this would have been to be a part of prior to racing to the airport.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this reviewResponded 30 May 2014

Please let me apologize that you were not given the hours of our breakfast service upon check in. We really appreciate you being so candid & will do our best to review & resolve the issues you made us aware of.
With Warm regards
Jim Dodson

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

Some updates are better than others. This one rocks. Clean,updated and very workable. Close,to the airport was good for me needs. Rooms were large, status was recognized and appreciated (very rate in Hilton properties) clean carpets, fast elevators, open atrium design, comfortable beds, fridge filled with cold water, microwave, lots of towels,in the bathroom, big flat screens....and the managers reception for snacks- outstanding hummus and olive spread- and adult beverages.
Great management has this place running very well.

Room Tip: Corner suites are bigger
  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank hotelmavin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this reviewResponded 30 May 2014

Thank you for sharing your positive feedback on your recent stay at our hotel. the Team was thrilled & are even more focused on caring for you & all of our guests.
With Warm Regards
Jim Dodson

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

Hotel is close to the airport and located between the take off paths of 2 runways. The roar of the jets will wake you up until they stop around 2am. Not sure how this place can operate without effective insulation from jet noise. Don't get room 701. The managers reception (Free beer 5:30-7:30) is pretty nice though. Get the IPA.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
1  Thank Owen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this reviewResponded 30 May 2014

We were most dismayed to read that you were unable to sleep do to airplane noise. While we do not get this complaint very often, it usually stem from having the fresh air damper on the window open. I am so sorry we did not get closed or inform you of it's existence. If you are returning to Portland in the near future we would love to host you for a night as our guest. To make a reservation for your complimentary stay just contact me @ jim.dodson@jqh.com.
With warm regards
Jim Dodson

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Portland hotels
0.6 mi away
Hyatt Place Portland Airport / Cascade Station
0.2 mi away
Hampton Inn Portland-Airport
Hampton Inn Portland-Airport
#38 of 144 in Portland
786 reviews
0.3 mi away
Residence Inn Portland Airport at Cascade Station
Show Prices
Show Prices
Show Prices
0.9 mi away
Radisson Hotel Portland Airport
0.6 mi away
Country Inn & Suites By Carlson, Portland Airport
0.3 mi away
Sheraton Portland Airport Hotel
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Portland Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Portland Airport

Address: 7900 NE 82nd Avenue, Portland, OR 97220-1388
Phone Number:
Region: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Business Hotel in Portland
#35 Family Hotel in Portland
Price Range: £109 - £210 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Portland Airport 3.5*
Number of rooms: 251
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, Cancelon, 5viajes2012 S.L. and getaroom.com so you can book your Embassy Suites by Hilton Portland Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Portland
Portland Embassy Suites
Embassy Suite Airport Portland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing