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“That one thing...”

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Embassy Suites by Hilton Portland Airport
Ranked #51 of 142 Hotels in Portland
Knoxville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“That one thing...”
Reviewed 17 June 2014

Just don't leave anything behind by accident, they have a few bad apples amongst their housekeeping staff and they will "lose" your items...
Otherwise, it was an enjoyable stay with a lot of amenities.

Room Tip: Choose a room away from the public train. The south side is best.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Just_Jack0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this review, 19 June 2014
Thank you for your constructive feed back regarding your recent stay. You mentioned that you left an item behind & we were not able to retrieve it. I would be happy to explore this further for you. My email is jim.dodson@jqh.com or my cell number is 503-848-7570. I look forward to solving this concern.
With Warm Regards
Jim Dodson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (158)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Portland, United States
1 review
Reviewed 15 June 2014

This is a nice hotel close to PDX. It is also a nice hotel, if you are staying in Portland and visiting family who live in Northeast and Southeast areas. Always a good breakfast, and friendly staff. Always feel very safe here too. Parking is super easy, however, they know charge you $10 per night to park. Only drawback, is they charge you for internet, $10 for 24 hours.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Cynthia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this review, 19 June 2014
Our team was very excited to read your review. We strive to insure all of our guests have a great experience & were pleased to get your feedback.
With Warm Regards
Jim Dodson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Benton City, United States
1 review
Reviewed 15 June 2014

The kids were so excited when they discovered that we were staying at Embassy Suites. Its a family favorite. They have an awesome breakfast, great managers reception and all the extras to make this a fun place to call "home away from home". EASY access to the Portland Zoo and the City center using the public train.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Janelle E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this review, 19 June 2014
Wow we are so glad your kids had a great time. We hope to see you soon.
With Warm Regards
Jim Dodson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 11 June 2014

We took our kids to the Children's museum, we loved our stay in the Embassy Suites close to the airport and shopping. We went shopping to Ikea and other stores. Breakfast was great and the kids loved the pool and hot tub.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lilyledi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this review, 12 June 2014
Wow we were so excited to read & share your review with our team here at the hotel. Thank you for sharing your experience with others.
With warm regards
Jim dodson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 June 2014

When I travel for work or even personal, most of the time it is at the Embassy Suites becasue they have great convient loacations and consistent with their service. I especially look forward to the Evening Receptions.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lucy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this review, 12 June 2014
Thank you for talking the time to review your recent stay at our hotel. Your feedback helps us continually find ways to improve.
With Warm Regards
Jim Dodson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jasper, Georgia
Level 4 Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 9 June 2014

We are Hilton Honors members and frequently stay at Embassy Suites. This stay, which was only for one night, was not the best. The reception staff were uncharacteristically unhelpful, perhaps because it was a holiday weekend. However, it was like pulling teeth to ask directions or recommendations for local restaurants. No one, it seemed, had the slightest idea how to get from the hotel to the Columbia River gorge. Finding a local map appeared to be a major imposition, and we couldn't look it up for ourselves because we refused to pay the extra $10 for the use of WiFi (a practice the Embassy Suites brand should probably change since it probably doesn't bother business travelers but annoys leisure travelers since free WiFi is offered at much lower cost hotel options). We were also annoyed to have to pay for parking in an unsecured lot. We realize that stayers sometimes abuse free parking at airport hotels, but you should at least get free parking for the night you are staying there.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kayhawk53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this review, 12 June 2014
We appreciate you sharing your candid review of your recent stay at our hotel. Our sincerest apology for the lack of responsiveness by our front desk team. We will redouble our efforts in this area.
With Warm Regards
Jim dodson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Meridian, Idaho
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 June 2014 via mobile

My family chose this hotel for a weekend trip to Portland. The rooms are huge and clean, breakfast was delicious and the location is good. A little bummed at the $10 per night parking fee. Overall a good experience and would choose again for future travel.

Stayed June 2014
Helpful?
Thank ChrisMeridian_Idaho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this review, 9 June 2014
We really appreciate your feedback & the time you took to share it. Our team here looks forward to your next visit.
With Warm Regards
Jim Dodson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Portland Airport

Property: Embassy Suites by Hilton Portland Airport
Address: 7900 NE 82nd Avenue, Portland, OR 97220-1388
Phone Number:
Region: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Business Hotel in Portland
#35 Family Hotel in Portland
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Portland Airport 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Embassy Suites Portland
Portland Embassy Suites
Embassy Suite Airport Portland

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