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Embassy Suites by Hilton Portland Airport
Ranked #50 of 141 Hotels in Portland
Federal Way, United States
Level 2 Contributor
8 reviews
3 hotel reviews
“Back to school shopping”
Reviewed 14 July 2014

Convenience to TriMet but would love it if the train had a stop closer to E.Suites. Would also love it if the hotel had an outdoor pool since Portland can be hot many months out of the year. We love the 2 room suite idea and we don't have to step over each other. Also love the kitchenette with micro/sink/frig. Very nice for families.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this review, 17 July 2014
Thanks for your sharing your experience at our hotel with others. Our team was thrilled to read it.
With Warm Regards
Jim Dodson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,202 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (153)
Date | Rating
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English first
Atlanta, GA
Level 6 Contributor
125 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 14 July 2014

Your typical Embassy Suites, that's close to the Portland airport. DO NOT PAY FOR THE $10 A DAY PARKING they will try/want you to pay for. The parking lot is wide open, not secured, not monitored, and they DO NOT HAVE ANYTHING to mark the vehicles that are staying in the hotel. They do not give you anything to place in/on your car. Appears to be nothing more than a nuisance fee they are collecting. If asked at check in if you are paring a car, just say no. Rooms are spacious, however the bathroom was a bit dated. Sheets on the pull-out sofa were a heaped mess when opened up. Front desk claimed they were changed (.."that's what happens when they fold them up"...), however we disagreed and had to request new linens. Good breakfast though. Wi-Fi is free for Gold and Diamond customers. We faced the airport runways, yet the room was surprisingly quiet. Kids liked watching the planes take off/land.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank DSGAtlanta_GA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this review, 18 July 2014
Thank you for sharing your recent experience at our hotel. We utilize your feedback to improve Our services & communication at the hotel.
With Warm Regards
Jim Dodson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level 6 Contributor
195 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 12 July 2014

The welcome was great, and free drinks from 530-730. I used the workout room weights and exercise bike. Pool was big but full of kids. Room was clean, comfy, and new. Breakfast was great as well. Liked the huge indoor reception area.
Definitely will stay here again.

  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this review, 14 July 2014
Wow Thanks for your positive feedback & taking the time to share it with others. The team here is very focused on caring for our guests.
With Warm Regards
Jim Dodson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Deer Park, Illinois
Level 6 Contributor
136 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 8 July 2014

Good Points..... Pool for the kids, Manager's get together with beverages, Breakfast Yummi and Shuttle to the airport

Needs Improvement.... Pillows... Poor shape some of the pillows felt like they had cut pieces of foam on the inside other not comfortable at all. Tried to adjust Shower nozzle and it fell off... Nobody picked out the two dead fish that my young impressionable daughter told the front desk staff about.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TeleMiketing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this review, 11 July 2014
Thank you taking the time to share your recent experience at our hotel. My apology that we did not respond to your daughter find in a timely fashion. We are in the process of changing all of the pillows in hotel out for new jumbo size ones. We have been delayed waiting for the new Pillow protectors which fit this size pillow to arrive. You should be able to enjoy our new pillows on your next visit, as they should be put in place in the next few weeks.
With Warm Regards
Jim Dodson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas
Level 4 Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 3 July 2014

Stayed at this hotel for a seminar, June 23-25th. The hotel is a bit dated, and needs some updating, the "living room" of my suite smelled like cat urine.

Employees were o.k. No one was rude. However, no one went out of their way to be overly polite.

The food from the restaurant was worse than most hotel food....maybe better than fast food, but not even as good as a "chain restaurant". It was processed and warmed over. (I had one dinner and one free breakfast).

The worse thing about the hotel was the location. It is at the airport, nothing around. I asked the front desk if there was anything of interest within walking distance....they pointed me to a place about a 10-15 minute walk that had shopping....the shopping was a Target and Best Buy, the restaurant was a Buffalo Wild Wings..... Bottom line, I was near beautiful Portland...but, might as well have been a 1000 miles away.... from the window of my room I could see warehouses and office buildings. and my little walk to Target could have taken place in any city in the country. (However, I could see some mountains far off in the distance).

I guess this isn't the airports fault...they probably serve their purpose for people needing to be near the airport...but, why oh why have conferences and seminars at these type of hotels? Those who travel would like to have some sort of entertainment in the evening, other than a hotel bar, and other than having to rent a cab to get to anywhere.

I

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jvmaddux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this review, 5 July 2014
Thank you for taking the time to share your review of your recent stay. We appreciated your constructive feedback. As a result we will strive to Improve in the areas mentioned, to insure a great stay for you in the future.
With Warm Regards
Jim Dodson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 July 2014

Travel to PDX for family purposes on a regular basis. The airport location, the full breakfast & the afternoon reception are great. Paying for Wifi and parking seem pretty excessive (not necessarily in amount, but simply that there ARE charges, given the overall cost).

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this review, 5 July 2014
We really appreciate you taking the time to share your experience at our hotel with others. The team here is focused on caring for the needs of our guests & were thrilled to read your review.
With Warm Regards
Jim Dodson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gaston, OR, United States
1 review
Reviewed 2 July 2014

The service at the hotel was excellent - from checking in to checking out. The room was clean, comfortable and "freshened" daily. The restaurant is outstanding with a wonderful complimentary breakfast. Convention facilities were excellent.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Rhoda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this review, 5 July 2014
Thank you for sharing your positive review of our hotel. the team is focused on caring for our guests & were delighted to know we succeeded in pleasing you.
With Warm Regards
Jim Dodson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Portland Airport

Property: Embassy Suites by Hilton Portland Airport
Address: 7900 NE 82nd Avenue, Portland, OR 97220-1388
Phone Number:
Region: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Business Hotel in Portland
#35 Family Hotel in Portland
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Portland Airport 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Embassy Suites Portland
Portland Embassy Suites
Embassy Suite Airport Portland

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