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“Above and beyond customer service. ”

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Kimpton Hotel Monaco Portland
Ranked #2 of 142 Hotels in Portland
Certificate of Excellence
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Above and beyond customer service. ”
Reviewed 11 May 2014 via mobile

When we arrived at the hotel, we were told there was a loud dog next door and the owners were coming shortly to get it.

A simple sorry would have been fine for us, however, the front desk told us to head to the Red Star Tavern and dinner and drinks were on them.

Then when we got to our room, there was a hand written note apologizing and a bottle of wine for our enjoyment.

We were blown away with this service and as it was certainly above anything we expected.

In addition to all of that, our waitress at the restaurant, and everyone we dealt with at the front desk, were all super helpful and friendly. Plus the room and amenities were great. They earned our business again.

Stayed May 2014, travelled as a couple
Helpful?
Thank lilgump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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Kentucky
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 May 2014

What a cool place to stay! My husband and I were traveling the PNW for the first time and our first stop was in Portland. We couldn't have found a better place to spend our time than at Hotel Monaco - it was our favorite place we stayed during our trip. The staff is great, they recommended fantastic restaurants and places to go during our stay and we enjoyed each one. We loved seeing dogs and people watching during the nightly happy hour and everyone we met was very friendly. Oh - I almost forgot the best part! They upgraded us to a King Suite when we checked in which truly made our trip! The suite was wonderful! And we really appreciate the upgrade. This was our first Kimpton Hotel experience but we will definitely be staying with them in the future.

  • Stayed April 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Lauren G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level 5 Contributor
51 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 10 May 2014

Hotel Monaco Portland is consistent with my experience with Kimpton Hotels. The location in downtown Portland is close to shopping and restaurants. Our room was a king suite and it was artfully decorated--really fun. The hotel itself is beautiful and clean, the staff warm and professional. We ate at the Red Star Tavern and enjoyed the food and drinks (Happy Hour is longer than most--a real plus!). The downside to this hotel is that there is not a good place to take your dog out. I had to choose a nearby tree with a grate around it for her to potty--no close by patch of grass. Valet parking is pricey--be warned, the entrance is past where you think it is, down into the underground garage. Overall, another great Kimpton experience.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Milly6020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 9 May 2014 via mobile

Thank you, Monaco! We had a great time. The person at the front desk, Justin was very friendly and helpful..The wine hour was so much fun! Tim made us feel so welcome. Highly recommend. We also ate at Red Star, the food was great and our waiter, Evan was so quick to help us with whatever we needed... I can't say enough about the service and staff!!

Barrie..

Stayed May 2014
Helpful?
Thank Barrie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 May 2014 via mobile

So after reading all the rave reviews we tried the hotel Monaco mainly because it was rated as one of the best dog friendly hotels in Portland. Yes they gave you do treats and a dog bed and toys which were great but there was no place to take dogs to potty unless they like to pee on the concrete sidewalks. The hotel was very pretty and the room was nice but had several huge problems :
1)
The AC was not working, called front desk they said it was just give it awhile. We sweated all nite. In the morning they called and said the AC was in fact broken and sent someone to fix it a few hours later. So it was cool but the AC was so Loud and whinny it was intolerable. They finally moved us to the very next room for our second nite.
2). It's not nice to put teddy bears on the bed when you know kids are coming that night thinking a nice free teddy bear, a part of that personal touch but no it's a $35 bear with a small tag that has been ripped off by kids. They have a Mini fridge but it's full of stuff you can buy, everywhere you look it's a marketing scam to spend $$$ in room and not know it, like the basket of goodies with candy bars and chips and chocolate that is all pricey, not good when u have kids with you.
3). The hotel was very noisy, we heard sirens and loud cars and construction all night long making it hard to sleep.
Decor was neat and different but he hotel needs a good steam clean ! Will not stay there ever again

Stayed April 2014
Helpful?
Thank Ashljones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig T, General Manager at Kimpton Hotel Monaco Portland, responded to this review, 19 May 2014
Thanks so much for your recent review on Trip Advisor. We really appreciate the feedback. I apologize for the problems with the A/C. I also see your point in having a teddy bear and other items in the room and private bar for sale. On your next visit please e mail me and we can take all of those items out of the room.

Thanks again,

Craig

Craig Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 May 2014

Spent 2 nights at yet another lovely Kimpton Hotel, and it was a great experience all the way around. From the service to the room to the gym...everything was first-rate. I especially loved getting the NY Times at my door, and the welcoming of pets. I really appreciate the wine/beer hour, with a Gypsy Jazz Band playing one day and a wonderful pianist the next - terrific way to start any evening! They even had complimentary Voodoo Donuts, and a Magic Tricks guy who was very entertaining. On top of it all, some celebrity sightings: the Houston Rockets were staying there during the NBA playoffs with the Trailblazers (nice that the local team DID win the series in the end). Staff was helpful in every way. Thanks for a great stay!

  • Stayed April 2014, travelled solo
    • Value
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Helpful?
Thank gator1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
1 review
Reviewed 6 May 2014

I travel to Portland every month for a few days, and have had the opportunity to stay at most of the different hotels downtown. Some were nice, some not so nice, but the Monaco has the perfect mix of good food, comfortable rooms, cleanliness, friendly and helpful staff, and a hosted wine/beer hour every weekday evening. The few times I've needed something from the room, the staff has been prompt and professional.

Every time I visit, I know what I'm getting. These guys do it right.

Room Tip: Once or twice I've heard some street noise from the lower rooms, but it's not bad. If you...
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Green Features: The standard practice of offering not to launder towels and other washables if you hang them up.
  • Stayed May 2014, travelled on business
    • Value
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Helpful?
Thank Dave D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kimpton Hotel Monaco Portland

Property: Kimpton Hotel Monaco Portland
Address: 506 SW Washington, Portland, OR 97204-1550
Phone Number:
Region: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Portland
#1 Spa Hotel in Portland
#1 Romantic Hotel in Portland
#2 Luxury Hotel in Portland
#2 Business Hotel in Portland
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Kimpton Hotel Monaco Portland 4.5*
Number of rooms: 221
Official Description (provided by the hotel):
The 4-diamond Kimpton Hotel Monaco Portland, offers an ideal sanctuary in downtown Portland, Oregon. Centered in the city’s cultural hub, this luxury hotel was named as one of the world’s Top 500 Hotels by Travel + Leisure magazine and is honored by TripAdvisor travelers as a Top 25 Hotel in the U.S. in 2012 (#9). Enter this unique boutique hotel and enter a world where everyone is warmly welcomed and pampered. Adjacent to the hotel is what some say is downtown Portland’s best restaurant, Red Star Tavern & Roast House. ... more   less 
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Also Known As:
Hotel Monaco Portland Kimpton

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