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“Rewards Loyalty” 5 of 5 bubbles
Review of Kimpton Hotel Monaco Portland

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Kimpton Hotel Monaco Portland
Ranked #3 of 138 Hotels in Portland
Certificate of Excellence
Seattle, Washington
Level Contributor
100 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Rewards Loyalty”
5 of 5 bubbles Reviewed 13 July 2014

How many times have you frequented a business without them seeming to notice a repeat customer but instead advertising special deals for new customers. I find that frustrating. Well, thank you very much to Hotel Monaco for seeing the light and having a different approach!
We go to Portland at least once a year and always stay at the Monaco Hotel. Initially we tried different hotels and were never satisfied enough to return, not until we found this one that is. We come back here because it is has a great location - central and close to the things we enjoy on a short trip including shopping, good restaurants, and Powell's bookstore. But Monaco Hotel has much more then just location, the rooms are very comfortable, there are nice amenities including morning coffee service and evening wine. And even with all that the best thing about this hotel is still the staff and the care they provide. They remember repeat visitors, acknowledge as much in both words and actions. They say thank you for coming back and sometimes even surprise you with complimentary treats as a show of appreciation.
When we stay here we feel special and appreciated. What a wonder find and amazing treat. I just wish more business of all kinds would follow this hotels example.

Room Tip: We always stay in a King Suite or Queen-Queen suite. They are large, have a separate bedroom, 2 TV s...
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank SWilson10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (684)
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English first
Scottsdale, Arizona
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 11 July 2014

What a lovely hotel! We were visiting family and wanted a hotel to experience downtown Portland. We certainly picked a great place. The staff was so helpful and friendly. The US Soccer team was playing and the staff eagerly gave us a wide selection of places to go and watch the game. The room was perfect with a very nice bathroom. We enjoyed drinks and breakfast at the Red Star Tavern attached to the hotel. We could walk to restaurants, wine bars and shopping. We will be back in Portland and we will certainly stay at the Hotel Monaco.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mary Jean F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
102 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 10 July 2014

Clean, quirky sense of humor and superb customer service. When we stayed, we were upgraded to a queen suite, on the hypo-allergenic floor. As one who is chemically sensitive, this was much appreciated. Chlorine, especially, does not make my skin happy, so to have a room so clean without bleach being used was a great bonus. When we arrived, we checked the room thoroughly, as we do when staying in any property in the world. Upon lifting the mattress, we discoovered that some previous tenant left a pair of dirty socks there, in nearly the exact middle of the mattress. Now why would any one do that? I reported it to the front desk, and within 10 minutes, 3 housekeepers arrived to remove the offending socks, change the sheets, and apologize profusely. Then management called offering us free stuff (ice cream, sushi, etc.) and also apologizing. A very bizarre occurence that was handled with aplomb. If I'm ever again in Portland, my first choice for a hotel will be this one.

Room Tip: Chemically sensitive or don't like animals? Opt for the hypo-allergenic floor.
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  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JFYDumfries_Virginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig T, General Manager at Kimpton Hotel Monaco Portland, responded to this review, 14 July 2014
Thank you so much for your recent review on Trip Advisor. We really appreciate your feedback. I am so sorry that you found a sock between the mattresses. We were also amazed that a guest would put a sock between the mattresses. Up until this time we have not insisted that our housekeepers pick up the mattress. Twice a year we go through all of our rooms and "deep clean" which includes flipping the mattresses and catching items like this. I think we can figure out a way to do this more frequently so it would be less likely to happen again. I am so sorry you had that experience. I noticed that you are a frequent Kimpton guest. We can add check mattress to your profile and every time you stay in a Kimpton our team(s) will check the mattresses, bedding etc. If you are OK with that I will add it to your profile. This should solve the problem permanently.

Thanks again for your visit, and for your review. We look forward to serving you again.

Craig

Craig Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Juneau, Alaska
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 July 2014

In the past, I wanted to stay on the top floor in this hotel due to my dislike of hearing people above me if they are loud, but I was told that that was not possible because I have a service animal and that dogs are not allowed on the top floor because it is an allergy free room. Though I explained the Federal law pertaining to service animals, it just did not happen. Admittedly, it is a difficult thing to negotiate because I respect that people with allergies need a separate floor. I just did not want it to be the top one, so that all guests can have access to the top floor if needed or desired. Hence my not writing a negative review. This time I walked in and was told that I was welcome to stay on the top floor. I was so happy. I am really sensitive to noise, and I was so appreciative to be able to be on the top floor. The room is awesome. I love being able to have a separate room for my service dog to sleep. I am nocturnal, so it is really wonderful to be able to stay up with the light on, knowing that she is sleeping soundly in the room next to me.

Overall, staff people were friendly and helpful. Charlotte, the concierge was very knowledgeable and dedicated. The person who cleaned my room made it look so beautiful and clean. The gentlemen who came up to my room to repair the smoke alarm because it was set off by the hot shower I took was friendly and told me that he was working until eleven at night if I needed anything. Jenna, the Front desk staff was truly an exemplary staff member. She took a personal interest in making sure that my stay (as an Kimpton Inner circle member) was everything I wanted it to be. When things did not go smoothly at one point, she took the time to listen to me and offered me free movies and a reduction in the room rate due to the mistakes that people made (e.g. calling me twice late at night after I had requested that my phone be put Do Not Disturb and the fact I was not able to enjoy my in room amenity because I was told that I needed to pay for it- inner circle guests are offered an in room amenity of choice).

I really appreciated all of the effort that all of the staff made to make sure my stay was very comfortable.

The last part of my review is a heartfelt thank you to the person (I do not know who it was, but clearly it was a staff person in the Red Star Tavern ) who directly and lovingly spoke with the folks who were making hurtful comments about the fact that I had a service dog in a restaurant. Many people think that people who have blindness or deafness are the only folks that have service animals. He explained the Federal Law to them and also made it clear that it was perfectly fine and in accordance with health codes to have a service dog in the room (I went up to them after hearing them from down the hall to tell them how much I love and appreciate my service dog) Unfortunately, the Tavern staff had left by then, because I wanted to give hir a hug:)

Room Tip: Tell the staff what you like and they will give it to you if available
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Green Features: I need to learn more. I like the fact that there are recycling bins in the room. I love that the property is no smoking.
  • Stayed July 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Amy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 10 July 2014

I love Kimpton hotels because of the unique experience at each hotel and the Monaco Portland did not disappoint. From the reception to the decor, to biking, to checkout, it was a great experience across the board. It makes earning "Inner Circle" status worth every visit.

Green Features: They are all over the environmentally friendly experience
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank CalGal12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

We read a few reviews and it seemed like a great hotel in an excellent location. We stayed 3 nights (fri-sun) in the Monaco King Suite because we wanted a separate sleep area for our 3 yo daughter.

The hotel service was great and we will definitely try to stay at other Kimpton Hotels in other cities if they are all as good as this one. It was wonderfully furnished with a great Moroccan feel in the lobby. There is complimentary ice cream happy hour from 2-4 in the lobby followed by complimentary cocktail happy hour from 5-6. Ice cream was obviously a big hit with our daughter. The cocktail happy hour was a hit as well. Wine, house cocktails, beer and chocolate tastings. I've been to many hotels that offer happy hours but I've never seen one so well attended. The lobby sitting area was buzzing with people and there were plenty of places to sit and a few activities for kids like giant jenga and painting while the parents had a drink.

Our room was fabulous and exceeded our expectations. A little quirky in the furniture and decor but it all worked. Very comfy king bed in the main sleeping areas plus a queen sofa bed in the suite with solid sliding doors to separate the sleeping areas. The hotel staff were very attentive when we needed/wanted extra linens or a gold fish (you can request one).

Free wifi is available if you sign up for the Kimpton membership program, also free. Will definitely look for other Kimpton Hotels around the country if they are like the Hotel Monaco in Portland.

Room Tip: Not sure how other rooms stack up but we stayed on the south side, across from the backside of the M...
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  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Zandago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 July 2014

Everyone was so helpful and nice at this hotel. They were able to offer many suggestions on things to do, places to eat, etc. The location is perfect and very close to the train stop. Shopping, and restaurants are extremely close by! You can't beat the wine hour every night and ice cream hour during the afternoon...and of course, wonderful coffee in the morning! Also....if you stay here, be sure to check out Blue Star Donuts....it's a few blocks away and is totally worth the walk!

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank jacato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kimpton Hotel Monaco Portland

Property: Kimpton Hotel Monaco Portland
Address: 506 SW Washington, Portland, OR 97204-1550
Phone Number:
Region: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Portland
#1 Romantic Hotel in Portland
#2 Spa Hotel in Portland
#2 Business Hotel in Portland
#3 Luxury Hotel in Portland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Kimpton Hotel Monaco Portland 4.5*
Number of rooms: 221
Official Description (provided by the hotel):
The 4-diamond Kimpton Hotel Monaco Portland, offers an ideal sanctuary in downtown Portland, Oregon. Centered in the city’s cultural hub, this luxury hotel was named as one of the world’s Top 500 Hotels by Travel + Leisure magazine and is honored by TripAdvisor travelers as a Top 25 Hotel in the U.S. in 2012 (#9). Enter this unique boutique hotel and enter a world where everyone is warmly welcomed and pampered. Adjacent to the hotel is what some say is downtown Portland’s best restaurant, Red Star Tavern & Roast House. ... more   less 
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Also Known As:
Hotel Monaco Portland Kimpton

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