This is a case of changing management and staff and the risk to the staying public. I have stayed at this hotel more than any other - and I spend nearly 5 months a year in hotels - and found it friendly and accommodating. Recently there has been a management change. The evening I checked in, my wife asked, as she has for the past several years, asked if she could get a milk container to take to the room. No, "its against the rules. If I give you one, I'll have to give everyone one. My wife's persistence earned her the cherished milk container after some time. Later, I tried to print our plane tickets. It wasn't working. The other computer was being used by a woman doing something, so I left for a half hour and then returned. The woman was still on one computer and her child was on the other one. I asked the same desk person for some help. Mistake! The rules! She can't possibly leave the counter until the shuttle driver gets back and, yes, he just left for the airport. She might follow rules to the letter, but customer service is greatly lacking. Since then, we have stayed at the nearby Springhill Suites.
- Official Description (provided by the hotel):
- At Fairfield Inn Portland Airport you can count on friendly service, a clean, comfortable room, and great features and amenities, all at a very reasonable rate. We'll help you get started with a complimentary extended hot breakfast breakfast that includes scrambled eggs, sausage patties, make-your-own waffles, hard boiled eggs, yogurt, fresh fruit, cold cereal, assorted breakfast breads, and juice. ... more less
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- Also Known As:
- Fairfield Inn Portland Airport Hotel Portland
- Fairfield Portland
- Portland Fairfield Inn