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“Disappointed stay” 2 of 5 bubbles
Review of Hotel Rose - A Staypineapple Hotel

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Hotel Rose - A Staypineapple Hotel
Ranked #30 of 138 Hotels in Portland
Certificate of Excellence
Little Rock, Arkansas
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Disappointed stay”
2 of 5 bubbles Reviewed 15 August 2013

Spent 5 nights here. Room was never vacuumed, housekeeping was minimal. In fact, the last two nights we did not have enough towels! To top it off, we were charged a "Bistro" fee after visiting the bar and unable to get service. We protested the $50 charge (which was "accidentally" put on our bill) an it was removed. However, had we not gone to the desk to checkout we would likely not have noticed the unexplained charge. Double whammy. Go to the bar, can't get service, leave and they still add a $50.00 charge to your room. Lesson: CHECK YOU BILL at this place..

Room Tip: Ask for a room that does not overlook the parking lot.
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  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank WestLRman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terry H, Manager at Hotel Rose - A Staypineapple Hotel, responded to this review, 29 August 2013
Good evening WestLRman,
I apologize that we did not meet your expectations during your recent visit to Portland. It is always our goal to have our guests leave satisified and clearly we missed that goal. Please know that your comments will be shared with the departments involved so that we can improve the experience for future guests.
Thank you for you comments WestLRman and we hope to see you back at Hotel Rose very soon.
Warm regards,
Terry Hanley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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731 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (225)
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English first
Washington DC, District of Columbia
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 12 August 2013

This property recently changed from the Hotel Fifty to the Hotel Rose. The new owners have made a few changes, but some are beyond their control.

I must first say that the staff was very friendly and helpful. There were times though when they seemed overwhelmed (front desk & valet station unmanned). The room (King Balcony) was a great size and contained all of the amenities I needed. While the balcony was nice, it really only looked over the cloverleaf access to the Morrison bridge. Since it is a low rise hotel (5 floors) you didn't get an amazing city view. The weather was beautiful and the balcony was nice to sit on to read the paper. The bathroom was nicely appointed and looked very updated. There was no tub though, but that was fine with me.

I have seen a number of complaints on here about the shower and spraying the room with water. While the shower does not have a door, and some water does get on the floor, I did not find it that much of a problem. I have lived overseas for a number of years and showers like this are ubiquitous in other countries. The shower head is sufficient high for it to be pointed straight down (like a rain shower). I am 6'3" and had plenty of room under the shower head to use it this way. This prevented the water from splashing out the door into the bathroom. If you adjust the shower head to point to the back wall as most Americans would do, you would end up with a flood. The other item which was added to facilitate turning on the shower allows water to escape onto the floor. A rather large notch was cut into the shower glass so the user could easily turn on the shower without reaching around the glass wall. The opening was 8 inches wide by 10 to 12 inches tall. This allows the water to splash out and wet the floor. They could easily fix this by placing the glass back with hinges so the user could open the panel, turn the shower on, close the panel and prevent the water from exiting the shower. But again, with a bit of care you can prevent a flood, and the bath mat easily absorbed the water that found its way out of the shower.

The other issue is that the hotel is directly across the street from the riverfront park. While this is a great location when there is no event at the riverfront park, when there is an event the noise in the room is considerable. The event had live music which was exceptionally loud in the room. The event hours were 11 am to 10 pm. I was not in the room much in those hours, but if I needed to sleep or had a child that need that, it would have been impossible. The first night the music didn't end until 10:17 and then a band member drummed for another 20 minutes until 10:45. I thought this was the events problem and should have stopped the music on time. The second night the music ended at 10 or shortly afterwards. So, if you are booking this hotel you should check for activities in the park across the street if you need quiet.

I did not eat at the restaurant so I do not have a review of it. The new owners have instituted a cupcake hour each afternoon. The pineapple cupcakes were excellent and the coffee included was good. A larger variety of drinks (tea, water, etc.) would have helped those who don't drink coffee.

The bed was very comfortable, I did not use the TV, but it had a large variety of cable stations including HBO.

The location is killer with access to the riverfront park and all of the downtown area out their front door.

Room Tip: Depends on the purpose. Courtyard rooms face the parking lot and light rail train, street rooms fac...
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  • Stayed August 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank 1World2TravelOn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoBaumann, Managing Director at Hotel Rose - A Staypineapple Hotel, responded to this review, 13 August 2013
Dear 1World2TravelOn,

Thank you so much for your review of our hotel.

We're glad that our staff impressed you. We are proud to serve our guests and are happy that we made a positive impression on your stay! We will continue to work on completing our change over and hope to welcome you back in the near future!

Thanks again for taking the time to give the detail you did about your stay with us! We appreciate your feedback.

Marco Baumann
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Rose - A Staypineapple Hotel

Property: Hotel Rose - A Staypineapple Hotel
Address: 50 SW Morrison St, Portland, OR 97204-3390 (Formerly Hotel Fifty)
Phone Number:
Region: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#14 Luxury Hotel in Portland
#44 Romantic Hotel in Portland
#51 Business Hotel in Portland
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Rose - A Staypineapple Hotel 4*
Number of rooms: 139
Official Description (provided by the hotel):
With its iconic food cart gatherings, anti-establishment murals and even a 24-Hour Church of Elvis, its no wonder the mantra of this town is "Keep Portland Weird." And right in the heart of it all you'll find Hotel Rose, a funky, fun and "oh-so-Portland" boutique hotel located directly across from Tom McCall Waterfront Park on the beautiful Willamette River. From shopping to dining to outdoor recreation, there's no better home base for exploring the odd, the exquisite and the just plain outrageous. Staypineapple at Hotel Rose. ... more   less 
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Also Known As:
Fifty Hotel Portland
Hotel Fifty Portland

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