I came to Portland for work. My company made reservations for me at your hotel. I looked you up on your website and was very impressed with your amenities. I knew I wouldn't get a chance to use most of them, but the fact they were available was refreshing. As a business traveler I know you offer more than many hotels out there. I was greatly looking forward to my stay. I have to admit I am disappointed. My room was very outdated and mismatched. It didn't seem to be much like the pictures on your website. The phones were HORRIBLE. The double lines were confusing and one didn't work at all. I didn't have a remote control for the TV in the bedroom. Your staff, however, was impressive. Especially Sara who was both patient and friendly while helping me resolve the issues. (Even though it was the middle of the night) As well as Kara who runs the breakfast. She was so genuine and warm. Something I can assure you is rare in the hospitality industry. I will stay at Shilo Inns again with the hope that I will be able to see the improvement first hand.
- Official Description (provided by the hotel):
- Portland's natural beauty, mild climate, and friendly people will be enhanced when you stay at the newly updated Shilo Inn Suites Hotel located near the Portland Airport. Catering to Portland's business travelers and vacationers to the great Northwest, the 200 room full service conference hotel has over 10,400 sq ft of flexible meeting space. Children 17 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more less
- Reservation Options:
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- Also Known As:
- Shilo Inn Portland
- Portland Shilo Inn