My husband and I stayed here for New Year's Eve night. We loved it! We had a room that faced the outside instead of the inside atrium, and I think that was to our advantage, since there was a big party going on in the atrium for New Years. We absolutely loved the decor. We didn't drive to the Nines, so we have no input about the valet service or anything, but from what I could tell it was incredible. The bellhops are sharp as tacks and very quick to serve you. We watched them receive notice of someone's check out, be handed the keys to the car, and they would go RUNNING about three or four blocks away to retrieve the car for the customer so that it would be waiting for them by the time they made it down to the entrance of the hotel. It was incredible to watch. The bellhops look like they are all out of college or in their last few years of college. Clean cut and handsome. They literally run to your car to help you into it or out of it and shelter you from the rain. It was impressive.
The beds were heavenly. The tv was huge, a flat panel 42 incher I think. The room service was timely and good, but VERY expensive for us.
The bathroom is spacious, I took a bath while there but ran out of hot water mid way into it. They have really great toiletries and robes (not free) as well as slippers you can keep for free. Top brands.
Their lobby is unbelievable. It's very edgy and trendy. It's a big open atrium space with these cubical type things which house couches and coffee tables where groups can meet in a more private format. While we were enjoying the lobby we were offered drinks or food. It's important for the rest of my review to understand that we were not inside their restaurant. We were simply sitting in the lobby enjoying ourselves. But they offer you a menu and drinks if you like. Since this was mid-afteroon we ordered some fries and two drinks. The fries we ordered were anything but just fries. They were superb. They were seasoned and cooked to perfection. I ordered a cocktail and they didn't skimp on the alcohol. I wasn't expecting to get buzzed by it, but I was thoroughly tipsy by the time I finished it to my surprise. The waitress was a bit spacey. She was sweet, but gave us the wrong menu to begin with. Then when the actual chef came out and explained that because it was New Year's they had a specific menu, and the waitress had provided us with the wrong menu, that he would pay for our food himself. So we were really patient and kind about it. We're laid back like that. But the waitress came back with our receipt and everything was charged to it. So we informed her that the chef had offered to pay for our meal. She was kind and changed parts of it, but we still ended up paying for both of our drinks which were the most expensive part. Since our "meal" consisted of the two drinks and fries, the fries were covered and the rest wasn't. We didn't bother her to correct it, because we felt bad about the whole thing, even though we shouldn't have. Overall, I felt the lack of communication was a big problem for the servers. Just something to consider if you're a particularly picky type of person when it comes to your food. We had similar issues with our room service. I simply wanted milk with my breakfast, but there was no option for just milk in the drinks categories, so I circled the milk option under the cereal category, but didn't pick a cereal. I was hoping I'd get milk and no cereal, but I got milk and ALL of the cereal choices PLUS my waffles. So we got charged for that too. Maybe we just aren't up front enough. Who knows. But make sure to be specific. Also, when we ordered a chicken dish via room service they gave it to us without the vegetables that the menu said would come with it. $40 and two chicken breasts. I was sort of irked about it at this point. Anyway, I suppose the moral of the story is, be persistent. They're a new hotel and haven't gotten their kinks worked out as of yet I suppose. And don't get room service!
Other than that, we loved the vibe of the hotel. The business room was exceptional from what we saw. The work out room was small but good and clean. The rooms made me want to stay in all day (which we sort of did anyways!)
We loved the Nines despite the food service issues, which weren't really that big of a deal anyways.
I would recommend this hotel to 20 something's, and wouldn't recommend it to people with young kids (it is not a friendly environment to kids in my opinion. Way too many decorative things to mess with in the rooms and lobby.) I also wouldn't recommend it to people who prefer victorian style and hate modern styles. This place is about as modern as it gets.
- Official Description (provided by the hotel):
- Located in the heart of downtown Portland, The Nines, A Luxury Collection Hotel, offers a boutique experience in the Pacific Northwest. We're the perfect starting point for your explorations. ... more less
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- Also Known As:
- The Nines, Portland Hotel Portland
- The Nines Hotel Portland