I reserved this trip through a reservation site that only shows the properties after you book. I wonder if the fact that I used a reservation service that offered a great room deal influenced the quality of the room I was given. I specified a "4 star and above" and was excited when I learned that my reservation was at what was supposed to be a really nice hotel.
Instead of a king bed as requested, I received two queens in a very outdated, dimly lit, sparsely furnished room that smelled of mold. The door had gauges in it, the hangers in the closet were torn (the fabric hangers), there was no hallway light, and the outside noise was loud - the TV couldn't cover it. The hallway to the room looked like a hallway from a run down apartment building - dingy, run down and poorly lit.
I arrived after a long day and called room service to order dinner. There was no answer, and eventually, the hotel operator picked up the phone. She advised me that she'd have Room Service call me back - and what seemed to be the lone Room Service employee (?) indeed did call me back. When the food arrived, there was not even a glass of water served with the tray. The plate of food (steak sandwich and salad) was OK, nothing special. I also ordered a "Jumbo Shrimp Cocktail". What I received was a cup of salad shrimp that smelled fishy and were mushy (for the bargain price of $15). I did not eat any of it. I do hope the staff checks the trays that are set outside the rooms...
Oh! One plus: they offer free in-room wifi.
- Official Description (provided by the hotel):
- Classic Landmark Hotel located in heart of business & financial district. ... more less
- Reservation Options:
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