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“Perhaps a bad day but OMG!” 2 of 5 bubbles
Review of Benson Hotel

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Benson Hotel
Ranked #19 of 138 Hotels in Portland
Certificate of Excellence
Helix
Level Contributor
94 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Perhaps a bad day but OMG!”
2 of 5 bubbles Reviewed 6 August 2012 via mobile

First checked in to room 1122, no issues. Then I get back into room at 830pm and bark bark bark.... Some lovely person left their dog behind in a nearby room. So after two calls to front desk, they give me another room an hour later. I get into room 325 and it's 80 degrees inside! Then the room is missing the robes, slippers and toiletries my other room had?!? I call front desk and they kindly send a fella with the missing room items. The air is still an issue, so I call and they send engineering. He says the air is coming out at 60 degrees, but since the demand In the building is up, it will be slow to cool down. So here I am, trying to sleep in 80 degree room and I'm wishing for the barking dog again! Perhaps just a really bad stoke of luck, but it happened to me! Not a good stay.

  • Stayed August 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron G, General Manager at Benson Hotel, responded to this review, 9 August 2012
Thank you for staying at The Benson Hotel. Please accept our sincere apologies for the inconveniences you encountered with the guest room air conditioning and barking dog. This is certainly not the experience we want our guests to have while with us. We do hope you will consider visiting us again for a much more enjoyable stay at The Benson Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,962 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (416)
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English first
Portland, Oregon
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 5 August 2012

My husband and I wanted a night away in celebration of our 10 year wedding anniversary, and we decided on a Portland staycation. We booked an executive junior suite at The Benson Hotel after discovering an amazing nonrefundable, pay-in-full rate on their website (to find it, enter your travel dates and search for available rooms and rates, then be sure to scroll down to the bottom of the results page). We had stayed at The Benson once before, but it had been years, so we were excited to try it out again. From the moment we arrived, we knew it would be the perfect stay. The hotel lobby is gorgeous...old-world charm with high ceilings, ornate details, and a spacious check-in area. The staff at the front desk was warm and accommodating, and we were very pleasantly surprised to find we had been upgraded to a Penthouse Suite for the special occasion. The room was beautiful: a relaxing sitting area, steps up to a separate bedroom that included 2 desks and a very comfortable bed, and an absolutely spotless bathroom (believe me, I checked everything :). Wonderful bath products (Gilchrist and Soames), as well. We did go down to the Palm Court (restaurant/bar) in the lobby to have a few drinks and enjoy the live music. The drinks were very good, and the service was great. Check-out was also quick, easy, and accurate.

We live in Portland, so location was not a big deal to us as we weren't there to tour the city, but for those coming in from out-of-town, The Benson is extremely well-located. Easy access to all of the amenities and activities of downtown Portland and the nearby Pearl District. Public transportation in this area (streetcar, trolley, cabs) are convenient and easily accessible as well.

We wouldn't change a thing about our stay, and cannot wait to visit again for another special occasion.

Room Tip: Be sure to check the pay-in-full rates on the Benson website. They were far better than any rates w...
See more room tips
  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank christiewi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 5 August 2012

My husband and I have a tradition of spending our Wedding Anniversary downtown. We've stayed in several hotels, some more expensive and some less then what we paid at the Benson. We chose the pre-paid non refundable Jr Suite special. The room was large but the furnishings were worn out and the carpet was stained with cigarette burns. The bathroom was clean but in bad need of an update. We tried to switch rooms due to a musty smell but the only other Jr Suite available was in exactly the same condition. The pictures on their web site do not reflect the rooms we saw. The lobby is beautiful but we will not be staying here again.

  • Stayed August 2012
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Asj1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level Contributor
197 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed 4 August 2012

This well located hotel was beautiful and comfortable, with high-quality bedding and - best of all - a quiet ventilating system. My only gripe is that they don't offer complimentary breakfast of any kind - even a muffin and juice would have been so helpful. But they do offer a companion fish - no kidding. My husband was missing our dog so I called and within a half-hour they delivered a large goldfish in a bowl to our room. Walking distance to most everything you'd want to do in Portland, including numerous places to eat.

  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Farewell18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zsesame
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 4 August 2012

We stayed at the Benson Hotel for four nights. While the staff was very nice, the room wasn't as clean as we would have liked. There were several items from the last guest left on the floor (a luggage tag, other trash) and we had to phone twice to get the coffee supplies refilled. The room itself was very plain. The bathroom was small. The first room they gave had a view of a wall. We had paid an upgrade fee and that is where we started. It is in a nice location, but I'd stay somewhere else for the price.

Room Tip: Try another hotel.
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  • Stayed July 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank zsesame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 4 August 2012

First time in Portland and first time at the Benson Hotel. It was a great hotel with alot of charm and history in a convenient location. The staff added to the overall stay with their pleasant and accomodating dispositions. The breakfast buffet at the hotel was a wonderful value for a hotel of this calliber. Would stay here again!

  • Stayed July 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 10Helen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Half Moon Bay, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 August 2012

Located in the Pearl district of Portland, Oregon The Bensen Hotel provides old world charm with modern conveniences within walking distance to many restaurants, galleries and museums the city has to offer.

  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank IBTerri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Benson Hotel

Property: Benson Hotel
Address: 309 Southwest Broadway, Portland, OR 97205-3794
Phone Number:
Region: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #19 of 138 Hotels in Portland
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Benson Hotel 4*
Number of rooms: 287
Official Description (provided by the hotel):
Classic Landmark Hotel located in heart of business & financial district. ... more   less 
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