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“Location and Service are the Key”
Review of Benson Hotel

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Benson Hotel
Ranked #17 of 146 Hotels in Portland
Certificate of Excellence
Reviewed 18 August 2012

A single night stay on the hottest day of the year isn't the best way to judge a hotel, but the Benson was still notable.

There are two things the Benson has going for it:
1) It's location smack in the heart of Downtown.
2) A deal with Hotwire, where it's possible that one can get the room for under $160.

It's billed as a four-star hotel, and I can understand why it's label as such, but there are other four-star hotels in the same area, and if you've stayed at them, the flaws of the Benson start to shine through. They are as follows:

1) The rooms are small.
2) The hallways are dark.
3) Room service is passable, but not up to the quality that you get at the other four-star hotels in the area.

What does the Benson have? Service. Not just with a smile, but with the idea of going beyond the customers expectations. I witnessed this from everyone from the car valet service, to the front desk, to the servers who brought up a bucket of ice to my room based solely off of an off-handed comment to room service.

I've stayed at every four-star hotel in Downtown Portland, and no one has better service than the Benson. This is what sets them apart.

  • Stayed: August 2012, travelled on business
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3  Thank Accidental_Hedonist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 13 August 2012

I jusy stayed at The Benson for three nights. I really enjoyed the super comfortable beds and linens, the friendly atmosphere and the great central location. The staff were eager to please. We walked the city from The Benson and visited the Chinese Garden, Nordstrom's, Macy's took the shuttle to 23rd Street and walked to the Nines for a nightcap at the top of the hotel. The Benson Is a great base for walking Portland.

  • Stayed: August 2012, travelled with family
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2  Thank P8483TCalanr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron G, General Manager at Benson Hotel, responded to this reviewResponded 30 August 2012

Thank you for visiting The Benson Hotel during your time in Portland. We’re pleased our location was convenient for local shopping and attractions. We appreciated your compliments about our property and staff. We look forward to seeing you again soon.

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Reviewed 13 August 2012

Great location, great customer service, clean and comfy rooms, decent room size (2 queen size beds), everyone was very friendly. It happened to be 106 one of the days we were there and the A/C had a little trouble keeping up, but other than that, loved eveything.

Room Tip: We requested a quiet room on a higher floor, away from the elevators, and with a view. They met all...
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  • Stayed: July 2012, travelled as a couple
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Thank Newp0rtBeachTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron G, General Manager at Benson Hotel, responded to this reviewResponded 30 August 2012

Thank you for taking the time to provide a review of your stay at The Benson Hotel! We’re glad you enjoyed your stay and look forward to seeing you again in the future!

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Reviewed 9 August 2012

Booked our room using Hotwire and were pleasantly surprised with the Benson Hotel. Staff is very friendly, professional and accommodating. Lobby is beautiful and the room was clean, comfortable and nice. Location is very convenient- just a few blocks from Powell's Bookstore and in the middle of downtown shopping and restaurants. They host an evening wine hour (we didn't go but they offered it) and what looked like a lovely breakfast buffet in the morning (I believe $15 per hotel guest). Also enjoyed the complimentary HBO channel in the room. A very nice visit to the Benson Hotel and Portland.

  • Stayed: August 2012, travelled as a couple
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Thank Veganlifestyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2012

hotel is as fabulous as it looks in the photos
All the staff was so very helpful and nice
rooms-great value and quiet and clean
I will definitely stay here again
(we could bring our bikes into our rooms too)
The location was great to ride out to other neighborhoods.
Bike Gallery just a few blocks away if you need bike service

Room Tip: corner rooms are large and sunny if you can step up to junior executive room 1234 was great!
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  • Stayed: August 2012, travelled with friends
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Thank checkers007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron G, General Manager at Benson Hotel, responded to this reviewResponded 30 August 2012

Thank you for choosing to stay at The Benson Hotel and taking the time to provide such a kind review of your stay. We’re thrilled you enjoyed your stay and look forward to seeing you again during your next trip to downtown Portland!

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Reviewed 7 August 2012

The lobby of this hotel is among the most beautiful I've seen. The chandeliers are stunning, and the old world decor is top notch. The front desk staff are friendly, as are the valets.

Unfortunately, when you move beyond the first floor, things are quite different. The rooms are definitely on the small side. The basic rooms have queen size beds only, king beds are not available. The bathroom is the smallest I've ever seen in a hotel. There is no vanity - just a sink stuck in the wall. As other reviewers have commented, the bathrobes and slippers have disappeared.

There is an excessive amount of road noise. From my room on the 5th floor, I heard the pedestrian signal beeping all night long.

Worst of all, there is no air conditioning in the lobby, elevator, or hallways, so you work up a sweat just getting to your room. There is a/c in the rooms, but it is insufficient to cool the room much. Perhaps this is not a problem most of the year, but I was here in August, and it was nearly unbearable. if I could have switched hotels, I would have.

Given these shortcomings, I might visit the hotel bar again just to experience the gorgeous lobby, but I would definitely not stay here again.

Room Tip: Ask for a room on a high floor. Otherwise the road noise will destroy your sleep.
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  • Stayed: August 2012, travelled on business
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1  Thank rmhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron G, General Manager at Benson Hotel, responded to this reviewResponded 9 August 2012

Thank you for visiting The Benson Hotel and providing a review of your stay. We’re glad you found our historic lobby charming and staff friendly! We are pleased to provide air conditioning throughout our entire property. Unfortunately, due to the abnormally high temperatures and external door usage, our lobby was less than comfortable while you were with us. We certainly apologize for the discomfort this caused you. We appreciated your comments about the lack of robes and slippers. We apologize for this as well! Our robes and slippers are very unique and custom made! We are currently awaiting a new supply so that we can restock all of our guest rooms. At this time our historic windows are single paned, this is unfortunate for noise penetration. We will be undergoing a process to triple pane soon! We hope to see you again in the future to enjoy the lobby and a more typical stay at The Benson Hotel!

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Reviewed 7 August 2012

It was an "okay" experience. The service in the lobby and from the valet was very good. The lobby itself is spectacular. Our breakfast was delicious (albeit $50 for pancakes and smoothies). Outside of that, the room was not very big, especially considering that it was supposedly a junior suite. Turn-down service did not happen at all during our stay, although it was advertized. The robes that were supposed to be in our suite, weren't. The daily weather report that we were supposed to get on our pillows as part of the phantom turn down service, didn't happen either. We had to REQUEST that our room be cleaned, because they missed it the first day. The speed of the wireless internet was slow, which is not good in a supposed upmarket hotel. I think on balance, they are riding on their history and appearance, and might be worth $125 a night, but not $200+. They are 4 star diamond rated from AAA....however, if you look at the rules for that rating, they are not living up to half of them. We won't stay here again.

  • Stayed: August 2012, travelled as a couple
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Thank JeffreyGillespie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron G, General Manager at Benson Hotel, responded to this reviewResponded 9 August 2012

We are sorry to hear of your unsatisfactory experience during your recent stay with us. We appreciated your comments about our lobby; staff and breakfast buffet, and hope they contributed to positive memories of your time in Portland. We are pleased to offer assorted breakfast items, including omelets made to order for only $15.00 per person. Since not all customers want Turn-Down we do offer it by request. We’re proud of our 4 star diamond rating from AAA and assure you any service issues you experienced were not typical. We greatly value your comments as we look to make improvements to our facilities and services. We look forward to sharing your comments with our staff and hope to see you again in the future for a more enjoyable stay at our hotel.

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Additional Information about Benson Hotel

Address: 309 Southwest Broadway, Portland, OR 97205-3794
Phone Number:
Region: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #17 of 146 Hotels in Portland
Price Range: £113 - £206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Benson Hotel 4*
Number of rooms: 287
Official Description (provided by the hotel):
Classic Landmark Hotel located in heart of business & financial district. ... more   less 
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