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The Benson, a Coast Hotel
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Reviews (2,438)
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All reviewsthe palm courtclassic hotelbeautiful lobbybeautiful historic hoteljunior suitelobby barold schoolthe pearlwithin walking distanceolder hotelwine tastingstreet noiseheart of downtowngreat downtown locationpowell's bookstorevalet parkingpioneer square
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Reviewed 12 August 2014

The Benson never ceases to please: lovely, old world style hotel, well-kept--it isn't the W, but it isn't supposed to be! The rooms are quiet and clean, the beds deliciously comfy, and the lobby/bar area is very inviting. Centrally located in downtown Portland, easy to find even when you are new in town and driving a rental car!

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with Coast Hotels
Thank Idahogirl13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron G, Manager at The Benson, a Coast Hotel, responded to this reviewResponded 20 August 2014

Thank you for your wonderful five-star review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

I've stayed here on business a few times when I could get a rate that would fit my budget. Their prices vary greatly depending on demand (more than most hotels I think). This stay was for pleasure. We paid for an upgraded room, because the rooms can be small. Their staff is friendly and very professional. The bellman, Cordell, really puts on a show. The lobby is 5 star all the way. Like most old hotels the elevators are slow. It's a beautiful hotel, and I hope to stay here again next time I'm in Portland.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Review collected in partnership with Coast Hotels
Thank Art J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron G, Manager at The Benson, a Coast Hotel, responded to this reviewResponded 26 August 2014

We would love to have you stay with us again on your next visit to Portland, whether it be for business or pleasure. Thank you for your review.

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Reviewed 10 August 2014

My husband and I stayed at the Benson first week of August for one night. We chose the Benson as it was well located and as it is a 4 star hotel we were expecting to have a nice stay. We were not there to spend much time in the room but nevertheless we were disappointed after checking in.
The room had a decent size but the bathroom needed some updating. Tiles were missing at the bottom of the bathtub, the caulking looked like it had known better days, the shower curtain rod had been moved and the old holes were still showing on both sides, the closet door in the room needed to be painted there were scuff marks and the paint was pealing. These are all things that could easily be taken care of by maintenance. On top of everything the bed made a lot of noise. The mattress and the pillows were great but the bed was made of wood and every time my husband or I would move it made a lot of noise. I would be ok with that in my grandparents house but not in a 4 star hotel. Overall it was a disappointing experience. On a positive note location is great.

  • Stayed: August 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Mannehaut03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron G, Manager at The Benson, a Coast Hotel, responded to this reviewResponded 20 August 2014

While we appreciate you taking the time to write a review of your recent stay with us, I am disappointed we did not exceed your expectations. Please know I will share your review with our team in order to see where we may make improvements. Thank you.

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Reviewed 9 August 2014 via mobile

Stayed at the Benson for five nights. Very nice old hotel. Ate at Palm Court first night. Good food, very reasonable prices. Good conference support. Good food for breakfast, snack, lunch, afternoon snack and dinner banquet. Over all an excelent experience.

Thank Paul D
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Ron G, Manager at The Benson, a Coast Hotel, responded to this reviewResponded 20 August 2014

We're thrilled we could provide you with an excellent stay and experience while visiting Portland for your conference. Thank you very much!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 9 August 2014

We stayed at the Benson Hotel for a wedding. Couldn't have been more pleased. Very nice property and staff was outstanding. Very comfortable beds and very nice room. The wedding was also held here and the staff did an outstanding job breaking down the ballroom and setting up for the reception. Will stay here again if in Portland area.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with Coast Hotels
Thank Patty W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron G, Manager at The Benson, a Coast Hotel, responded to this reviewResponded 20 August 2014

Thank you for your fantastic review! We'd love to serve you again when visiting Portland.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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