We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“I liked it!”
Review of Benson Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Benson Hotel
Ranked #18 of 144 Hotels in Portland
Certificate of Excellence
Reviewed 22 February 2010

My wife and I booked this hotel through priceline.com's bidding option. We paid $75/night and were at first quite pleased. Once we started reading reviews on here we were a bit worried. People had all sorts of bad thigs to say. Upon arrival we were pleasantly suprised. The hotel is a beautiful classic building with a fantastic lobby and lounge. The service was great and the staff were very friendly. I emailed the concierge prior to our arrival and received two lengthly responses listing hotels and attractions. I didn't feel that I was treated poorly by where I booked through as others had said. The room we received was smallish but nice. It's an old hotel so things could use a bit of updating but it felt clean and very nice. One thing we discovered was that you could have a fishbowl sent up to your room. Seemed kinda funny so we did it. I'm rambling here so to sum things up: this is a nice classic hotel in a great location. Good value for sure. Don't listen to the nonsense that people are writing on this site.

  • Stayed: February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank iamahotelguest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (2,286)
Traveller rating
Traveller type
Time of year
Language
  • More languages

2,065 - 2,071 of 2,286 reviews

Reviewed 22 January 2010

The beautiful Benson Hotel. The jewel of the Rose City. I have been quite ill for the past three years. Hospitals, surgeries, in bed the entire time. My wonderful husband surprised me with a New Years Eve hotel stay and dinner downtown. We hadn't been out in years and although I had surgery scheduled for first of February I looked forward to this.

They first charged us for the wrong party but we accepted it. The first horror was going into the bathroom of our $200 plus room and finding that someone previously had use the toilet and had not flushed. Leaving the toilet soiled and with a package inside. I called the front desk and was moved to a much larger room as an apology. We were late for the five course dinner portion of the evening. It was wonderful. When we came back to our corner suite we wanted to shower and change for bed since it was after 1am. I went to brush my teeth and there were long light brown hairs about eight inches long all over the sink, floor, bathtub, etc. Mold in the tub, ceiling and tile. If that wasn't enough, we started hearing what sound like a fight out in the hallway. Then banging on the walls and our door making threats against minorities in the hotel. We call security but this continued off and on until 6am.

Room service times were wrong in their information but at check out they discounted our stay and removed our room service cost. Hubby paid cash and we left. Got home and saw that they charged our credit card! When we called on New Years Day they stated that accounting was closed until Monday and we could try for a reverse in the charge and we were over charged again. At that point the night cost us over $800!!! It took a while for the bill to be fixed but never again.

It was one of the worst experiences we've had.

    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Cyberdoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2009

this is the type of hotel you expect understands how to create an old world experience. The lobby is amazing and when you enter the hotel you have high expectations. From that moment is goes downhill. Narrow musty halls and rooms. Old decor and amenities. Average beds with low grade bedding. Plain bathrooms and no modern technology. There is simply nothing sexy about this place. If you are 70+ and looking for a cocktail in the lobby fine. Anyone else looking for a sexy time with your spose should go somewhere else.

  • Stayed: December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank tokeefe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2009

We had a great stay at the Benson. The room was very comfortable and the tempur-pedic mattress was incredible. WOW. We slept like babies!! Great location for all shopping districts. The staff was warm and friendly. Will definitely will return very soon.

  • Stayed: December 2009, travelled with friends
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank seattlegirlonthego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2009

You absolutely must try the orange pancakes with orange ginger syrup!!!

Stayed: November 2007, travelled on business
Thank LolaP2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2009

Benson Hotel is at a great location, within walking distance to most of Portland's downtown attractions. There are lots of great restaurants within a block or two from the hotel. The hotel's lobby is fantastic. The staffs were very friendly and helpful. Our King Bedroom was more than sufficient for our trip. The bed was very comfortable. The only thing I thought could have been better was the bathroom. For the hotel's 4-star rating, the bathroom in our room was about a 3, but nothing to be concern about. This hotel was a great experience for us. You should try it. Oh, parking was a bit expensive at $30/day.

  • Stayed: November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank DBB1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2009

The hotel is not as horrible as some reviewers have suggested. I didn't find anything wrong with the attitude of the staff members. The door man helped me with carrying our stroller up the steps and was very courteous. The lady at the front desk chatted with me about tax free shopping in OR, and also offered to upgrade me from a queen room to a junior suite for $10.

However. The hotel is in desperate need of some modern upgrades. Everything in the room looked just old. Very old. And because everything was so old looking there might be the perception that things were dirty. It would've been nice to stay with a 4 star hotel with some clean & newer looking hardware.

  • Stayed: November 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank grantdude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Portland hotels
Downtown
Kimpton Hotel Vintage Portland
Hotel deLuxe
#7 of 144 in Portland
2,867 reviews
Downtown
Kimpton Hotel Monaco Portland
Show Prices
Show Prices
Show Prices
Downtown
The Heathman Hotel
The Heathman Hotel
#24 of 144 in Portland
2,200 reviews
Downtown
Hotel Lucia
Hotel Lucia
#15 of 144 in Portland
1,440 reviews
Downtown
The Nines, a Luxury Collection Hotel, Portland
Show Prices
Show Prices
Show Prices

Been to Benson Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Benson Hotel

Address: 309 Southwest Broadway, Portland, OR 97205-3794
Phone Number:
Region: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #18 of 144 Hotels in Portland
Price Range: £119 - £198 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Benson Hotel 4*
Number of rooms: 287
Official Description (provided by the hotel):
Classic Landmark Hotel located in heart of business & financial district. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Hotels.com, getaroom.com, Ebookers, HotelsClick, Evoline ltd, 5viajes2012 S.L., HotelQuickly and Cancelon so you can book your Benson Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing