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“Great place for a conference or holiday”

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Red Lion Hotel on the River
Ranked #55 of 146 Hotels in Portland
GreenLeadersGold level
Reviewed 19 June 2014 via mobile

We stayed here for 5 nights and were very impressed with the service. Really helpful staff.Rooms were clean and comfortable. Pool nice and room was right on river. My only complaint was the coffee barista place in lobby was open weird hours and not in the afternoon when we needed a decent coffee to keep us going. Otherwise would have been 5 stars. Highly recommend this hotel.

Stayed: June 2014, travelled on business
Thank 111Shezza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 June 2014

This is one of the biggest hotels I've ever stayed in. Seems like it's used a lot for conferences and business meeting. We had been traveling up the west coast for 12 days and this was the very first time we had been dissatisfied with our 'American adventure'. The man on reception was talking to his colleague the whole time we were checking in - not the sort of service you expect. I told him it was my husbands birthday the following day and it would be lovely to wake up to a view of the river. He searched and said he had found a nice room for us. The room had a side view of the river and the traffic from the bridge was thundering by, We should have asked to move but it was late and we were tired. We didn't realise but the patio doors didn't lock properly so the traffic continually kept us awake all night. The restaurant staff were lovely although the food wasn't great. I think the hotel was about 30% full so no excuse for any of it. Maybe we just got unlucky but we certainly will not be returning.

Room Tip: Ask for a river view as far away from the bridge as you can.
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  • Stayed: June 2014, travelled as a couple
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1  Thank AAVisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rod R, Manager at Red Lion Hotel on the River, responded to this reviewResponded 20 June 2014

Thank you for providing your feedback on your recent stay with us. We take all customer issues very seriously. I'm sorry to hear our front office staff did not handle your check-in with professionalism and were not able to get you a room with a better view of the river. These rooms are very popular and sometimes not available on the day of check-in if not reserved in advance. Please accept my apologies and I hope if you return to the area you will give us a chance to make it up to you on your next stay.

Rod Russell
Director Of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

My girlfriend and I came down from Seattle to visit Portland for the weekend. We knew we wouldn't be staying in our room for much more than sleeping, so we didn't want a big, downtown hotel with all the bells and whistles.

We searched for a while and found the Red Lion - Jantzen Beach Hotel. And it was absolutely perfect! We booked through Travel Portland so we got complimentary breakfast (not crappy buffet style, either, actual sit down breakfast!), and a coupon book to use around Portland.

The room was spacious, had a view of the river and pool, was comfortable, and for the price we paid it was an excellent value.

You're not going to be staying at the Four Seasons here, but that's why you're not paying anywhere near that level of price. This hotel is definitely one of the best bang-for-our-buck hotels we've ever stayed at.

Keep up the great work, Red Lion - Jantzen Beach Hotel!

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Red Lion Hotels
Thank Arthur E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rod R, Manager at Red Lion Hotel on the River, responded to this reviewResponded 17 June 2014

Arthur
I am happy that you and your girlfriend had a chance to stay with us and enjoy the view of the Columbia river while having breakfast in our Restaurant, We hope to see you again soon.

Rod Russell
Director of Operations

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Reviewed 16 June 2014

The employees at the desk are trained in all areas and provided me with needed services from WiFi to doctoring. I am indebted to the work force for how they made my stay more enjoyable. I would gladly recommend the Jantzen Red Lion to my friends.


  • Stayed: June 2014, travelled with friends
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Review collected in partnership with Red Lion Hotels
Thank Shirley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2014

We were traveling with our family of five (3 kids) and we had a great time. The hotel staff were very friendly and accommodating. We dined at the hotel restaurant and the food was fantastic, the view was great and the service was wonderful.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Red Lion Hotels
Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2014

Hello,
I would like to Thank the Janzen Beach hotel in Portland, OR for making good the shuttle issue with my mother. The issue was getting a shuttle for my 81 year old mother from the hotel to PDX at 4:30AM. I was told that they had a shuttle that would take her to the airport for her early morning flight, well it turns out that their shuttle doesn't start until 7AM... Called and the supervisor and she made to right and my mother had a smooth stay. I would recommend this hotel to any one stay in the Portland area.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Red Lion Hotels
Thank T H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2014

Made reservations for my 81 year old mother 3 weeks before she was scheduled to flight out of PDX at 5:55 AM... Found out that very few hotel offer shuttle service before 7 AM. Talked to reservations and the actual hotel to verify that there would be a shuttle for her, and was told that yes they offered that service. Well, the day she is schedule to check in we where told that they don't offer a shuttle that early in the morning... Well, after a couple of calls, going up the management chain, talk to a Liz and she said that they would make it right.... And they did!!!! I am very pleased with how they treated my mother and how helpful the staff was from the front desk to the people that help her with the luggage and got her to the airport on time..... Mom, said the room was clean and easily accessible. I appreciate that the Hotel made the miscommunication right and where willing to work with us on making this stay happen. So if I'm ever in the Portland area will stay here, and will remember about the shuttle service and make other arrangements before hand. I appreciate the excellent customer service with this situation and thinking that this episode reflects very positivity on this hotel and staff in other areas too.... Thanks, Liz and the Red Lion staff for making a difficult situation turn out for the best.... Restores my faith in GOOD customer service, that we usually see very little of today in this day of "we don't care we don't have too" attitude!!!!!

Room Tip: If you need a Shuttle before 7AM, need to make other arrangements to get to the airport.
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  • Stayed: June 2014, travelled with family
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Thank female50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rod R, Manager at Red Lion Hotel on the River, responded to this reviewResponded 17 June 2014

I truly appreciate your kind comments recognizing Liz for her exceptional guest service. We have a great team and they strive to exceed each guest’s expectations. I am pleased that your mother enjoyed her stay and Liz was able to clear up any confusion on the shuttle times. I have already passed on my thanks to her for a job well done.

We appreciate your feedback and your business.
Rod Russell
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Lion Hotel on the River

Address: 909 N Hayden Island Dr, Portland, OR 97217-8118 (Formerly Doubletree)
Region: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in Portland
#34 Business Hotel in Portland
Price Range: £84 - £176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Red Lion Hotel on the River 3*
Number of rooms: 320
Official Description (provided by the hotel):
A cozy hotel in Portland - Red Lion Hotel on the River - Jantzen Beach Breathtaking river views greet you upon arrival at Red Lion Hotel on the River - Jantzen Beach. Our Portland waterfront hotel provides comfortable accommodations in a rustic setting just outside downtown Portland. Our accommodations provide a calm oasis on the water away from the hustle and bustle of the city. Each premium guestroom and deluxe suite serve as the perfect home away from home during your stay at our Columbia River hotel. Business guests will appreciate 36,000 square feet of flexible function space on the water. If you're coming by plane, our complimentary airport shuttle will provide safe and comfortable roundtrip service. Greet the day with an incredible breakfast at our onsite restaurant, the Jantzen Beach Bar & Grill, before enjoying a leisurely walk along the waterfront or a quick game of tennis on our Red Lion Court. Enjoy premium accommodations and amenities at a great value at Red Lion Hotel on the River - Jantzen Beach. TOP FEATURES AT OUR DOWNTOWN PORTLAND HOTEL: Restaurant & Lounge Swimming pool & whirlpool JB's Night Club​ Pets can stay for just $15 a night GET LOCAL AT NEARBY ATTRACTIONS With a prime location near Downtown Portland, guests at Red Lion Hotel on the River can enjoy both the liveness in the city and adventures in the Pacific Northwest nature nearby. Explore these attractions during your stay at our hotel in Portland. Delta Park Columbia River University of Portland Local craft breweries Theme parks ... more   less 
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Also Known As:
Red Lion Hotel Portland
Red Lion Portland
Portland Red Lion
Red Lion Jantzen Beach

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