I chose this hotel for my birthday during a road trip based on Hotel.com's description of riverfront balconies even though it was more expensive than my usual choices because I could see myself sitting on my balcony watching the river go by. After a horrible drive, I got to the hotel, only to get to the front desk and be told that my room wasn't riverfront and that since I had gone through a third party rather than the hotel,she wouldn't do anything about it since the hotel hadn't given the description.When I told her that I had booked it because of the description and that it was my birthday, she said that they were fully booked, so I got the room she gave me. I asked to talk with the hotel manager, who she said wasn't there. When I asked to talk with her supervisor, she said she was the supervisor. I asked about breakfast and was told that my "package" didn't include breakfast. Since I had prepaid, I was stuck so I asked about parking and was referred to the far end of the hotel. When I got there, I had to get in (only one door opened with my room key), and find the elevator. There was only one elevator for two large wings of the hotel, so there was a really long wait. When I got to the room, it had a view of the parking lot and the bridge. It was so noisy with bridge sounds that I couldn't block it out. The bed was so high that I had trouble getting up- -they should have had a step. Fortunately, a bellman recommended a local restaurant since the hotel restaurant was overpriced and the menu unappealing. When I went to leave, I had to look on 3 floors before I found a luggage cart,and when I left it outside my room while I went in to get my bags, it vanished. Definitely an unpleasant experience.
- Official Description (provided by the hotel):
- A cozy hotel in Portland - Red Lion Hotel on the River - Jantzen Beach Breathtaking river views greet you upon arrival at Red Lion Hotel on the River - Jantzen Beach. Our Portland waterfront hotel provides comfortable accommodations in a rustic setting just outside downtown Portland. Our accommodations provide a calm oasis on the water away from the hustle and bustle of the city. Each premium guestroom and deluxe suite serve as the perfect home away from home during your stay at our Columbia River hotel. Business guests will appreciate 36,000 square feet of flexible function space on the water. If you're coming by plane, our complimentary airport shuttle will provide safe and comfortable roundtrip service. Greet the day with an incredible breakfast at our onsite restaurant, the Jantzen Beach Bar & Grill, before enjoying a leisurely walk along the waterfront or a quick game of tennis on our Red Lion Court. Enjoy premium accommodations and amenities at a great value at Red Lion Hotel on the River - Jantzen Beach. TOP FEATURES AT OUR DOWNTOWN PORTLAND HOTEL: Restaurant & Lounge Swimming pool & whirlpool JB's Night Club Pets can stay for just $15 a night GET LOCAL AT NEARBY ATTRACTIONS With a prime location near Downtown Portland, guests at Red Lion Hotel on the River can enjoy both the liveness in the city and adventures in the Pacific Northwest nature nearby. Explore these attractions during your stay at our hotel in Portland. Delta Park Columbia River University of Portland Local craft breweries Theme parks ... more less
- Reservation Options:
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- Also Known As:
- Red Lion Hotel Portland
- Red Lion Portland
- Portland Red Lion
- Red Lion Jantzen Beach