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“aagravating”

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Comfort Suites Portland Airport
Ranked #56 of 139 Hotels in Portland
Eugene, Oregon
1 review
“aagravating”
1 of 5 bubbles Reviewed 16 March 2014

!st room we went to key wouldnt work gave wrong key goit it straighten out and there were dirty towels all over the bathroom went to different roomkey wouldnt work so they put us in a different room the tub and toilet had rings on them an a unpainted 2x4 above the closet and they didnt even apoligize for the inconvence they caused us

  • Stayed March 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Deann L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PDXER14, General Manager at Comfort Suites Portland Airport, responded to this review, 1 April 2014
We're really sorry this occurred. Please give us a chance to make it up to you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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219 reviews from our community

Traveller rating
    80
    89
    28
    12
    10
See reviews for
72
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36
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Any
English first
El Dorado Hills, California
Level Contributor
3 reviews
3 of 5 bubbles Reviewed 11 February 2014

As a Hotel guest and DIamond Choice member I was extremely disappointed with the parking at this location. After returning from dinner 6:30 p.m. found no, none, parking available. This was not because the Hotel was booked, it was due to the Hotel having a conference room booked. When asked where a Hotel guest should park, I was directed to go park in the strip mall up the block. If I wanted to I could after 9 p.m. go move my car back as the conference should end about that time. I asked to be notifed of when parking was available, and they said I would have to just check. The disappointment is the rest of the Hotel is comfortable, however with the lack of parking and concern for there guests parking, I will not return. If you do not need to park a vehicle, It would probably be o.k. for you, just not for me I'm out after tonight.

  • Stayed February 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank necastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PDXER14, General Manager at Comfort Suites Portland Airport, responded to this review, 1 April 2014
I quite understand your frustration, but this REALLY was a one-off situation. The parking was full because we had a lot of people attending the conference for a few hours. Please come back and try us again. Call me personally to handle your reservation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 13 January 2014

Okay, so I decided to venture out from the trusted Clarion hotel...boy, did we miss the comfort of Clarion! Cobwebs in the ceiling, the hotel appears to be in need of a face lift, jaccuzzi was cold, closet in the room had sliding doors added, hence turning on the light switch when entering the room with a full arm load was challenging - the slider was rather challenging. Will definitely continue our stay at Clarion across the road from now on!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Ruby-AnnPike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PDXER14, General Manager at Comfort Suites Portland Airport, responded to this review, 1 April 2014
Thank you for taking the time to review us. I'm sorry you were disappointed with your stay. But thanks to your feedback we are able to focus on areas of concern and have addressed may of them.
Just by way of explanation-the switches are conveniently located by the entrance, and the wardrobe doors are always kept open for easy access. I'm sorry if you were bothered by this.
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Gold Beach, Oregon
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 31 December 2013

We moved to this location after 3 nights at the Clarion down the road. It was so much nicer.
This is not a top notch, 5 star facility, but it is clean, comfortable and the staff very personable and willing to help.
The room was clean, quiet and the bed comfortable.

  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
1 Thank DebPat2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PDXER14, General Manager at Comfort Suites Portland Airport, responded to this review, 1 April 2014
Thank you for taking the time to review your stay with us, and for the nice things you have said. We really do strive the be "the little hotel that could "- and I hope our staff displayed some of that attitude during your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterford, Ireland
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 15 December 2013

I stayed for a total of four nights. I got a great deal on the internet and was pleased to find a truly spacious room with a king sized bed and a small sitting area with couch, chairs and table. There was a big flat screen, a cold fridge for my snacks and leftovers, and nice indoor pool and hot jacuzzi tub. The breakfast was great, with the famous belgian waffles (they even had blueberry), pastries, breads, fruits, yoghurt, and always some kind of egg and breakfast meat (scrambled, fried, sausage, bacon, etc). The staff was very friendly and very helpful. The stay was quiet and just an all around great spot to base my stay in Portland. I will definitely used this hotel again if in the area.

  • Stayed October 2013, travelled solo
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Helpful?
1 Thank JG L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PDXER14, General Manager at Comfort Suites Portland Airport, responded to this review, 1 April 2014
Thank you for taking the time to review our hotel, and for all the wonderful things you have listed. All true , I may add ! :)

We are greatly looking forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, Indiana
Level Contributor
60 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 30 November 2013

We were greeted at the front desk by two friendly and knowledgeable young ladies. Our room was handicap accessible one the first floor (103) very clean except for toilet paper stuck in the peep hole. We spent time in the indoor heated pool (could have been a tad warmer) and the hot tub (just right.) Breakfast was ready at 3:30 and the shuttle driver was early at 3:50. A great stay.

Room Tip: 103 is very close to the lobby and pool area. I removed the toilet paper from the peep hole!
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  • Stayed November 2013, travelled with family
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Helpful?
1 Thank georgias944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roseburg, Oregon USA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 7 November 2013

The Comfort Suites at 12010 Airport Way in Portland, Oregon is a perfect place for a very early flight . It is extremely hard to find a hotel that offers a full hot breakfast starting at 4 am as well as a free airport shuttle. Its location is very convenient to the airport, my room was large, comfortable and very clean and I felt very safe there. The staff was friendly and accommodated my request for a quiet room on the upper floor. Being a Choice Privileges member I was able to book online at an excellent rate with the option of cancelling at the last minute without incurring a fee. I will definitely stay there again, as I was very pleased.

  • Stayed January 2013, travelled solo
    • Value
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Helpful?
2 Thank Dutchgirl466
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites Portland Airport

Property: Comfort Suites Portland Airport
Address: 12010 NE Airport Way, Portland, OR 97220
Phone Number:
Region: United States > Oregon > Portland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#45 Business Hotel in Portland
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites Portland Airport 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
We provide Free Airport Shuttle Service from 4am to Midnight and we even open our Complimentary Hot Breakfast Buffet at 4am. Please call the Hotel Directly for Seasonal Park and Fly packages - based on Availability only. This Portland Airport Hotel is located just two miles from Portland Airport and minutes from Downtown Portland.The Comfort Suites Portland Airport is your ideal destination for your visit to The Rose City. Our entire hotel is a Non-Smoking and Pet-Free facility. We provide Free Airport Shuttle Service from 4am to Midnight and we even open our Complimentary Hot Breakfast Buffet at 4am! All our Mini-Suites are equipped with Free Wi-Fi and Flat-screen TVs. A work desk and ergonomical chair in the room and a Business Center in the Lobby are boons to the business traveler. Relax in our Indoor Heated Pool and Hot Tub, or work-out in the exercise room. In addition we also have Conference Rooms available. We are just one mile from the Cascade Station Mall and IKEA and the MAX Light Rail System to downtown and Oregon Convention Center. ... more   less 
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Also Known As:
Comfort Suites Portland Airport Hotel Portland
Portland Comfort Suites

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