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“Great stay” 5 of 5 bubbles
Review of Courtyard Portland City Center

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Courtyard Portland City Center
Ranked #23 of 138 Hotels in Portland
Certificate of Excellence
GreenLeadersPlatinum level
South Dakota
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great stay”
5 of 5 bubbles Reviewed 23 August 2011

We were in Portland for a few days, and we loved staying here. The location was great - we could walk to shopping, Bijioux Cafe, and Stumptown coffee. The hotel even had Stumptown brewed in the lobby! Ah, Portland. Rooms were spotless and the service excellent.

  • Stayed August 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sdprairiegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardPDXGM, General Manager at Courtyard Portland City Center, responded to this review, 30 August 2011
Thank you for your review. We are please to know that you had a great stay with us! Sometimes I wonder why others go out for coffee when you can get the Portland locals favorite (Stumptown) free right in our lobby.

Hope to see you again soon!

Best,

Eric Paul | GENERAL MANAGER
Courtyard by Marriott Portland City Center- A Boutique Hotel
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1,003 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (210)
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English first
arizona
Level Contributor
57 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
4 of 5 bubbles Reviewed 19 August 2011

While the 5-star rating others have given this place may be over the top, this Marriott is well-run, friendly, centrally located, sleek and green. Maybe best of all, I left my i-pad charger in the room and they fed-exed it to me. Our room was fine for a Marriott Courtyard but by no means sumptious or particularly large. There were no luggage stands and there was no closet (small closet space was in the armoire). It's an eco-conscious establishment, but one request left us scratching our heads: Guests are asked to help reduce their carbon footprint by not asking for daily maid service. It's voluntary... but still an unusual step beyond simply reusing towels and sheets -- now you make your own beds too! The valet parking is an obscene $29 a day. If they hadn't been so good at returning my i-pad charger I'd probably only give them 3 stars, but 4 for good customer service.

Stayed August 2011, travelled with family
Helpful?
1 Thank fielding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardPDXGM, General Manager at Courtyard Portland City Center, responded to this review, 30 August 2011
Thank you for your review and 4 star rating. As the only "LEED GOLD" Hotel in Portland, we do everything we can to operate in a GREEN fashion to save the carbon foot print on our enviroment. While we do offer our guest the option to not have their rooms cleaned, we do a full clean each and everyday when does not choose the program.

We hope that you stay with us again.

Best,

Eric Paul | GENERAL MANAGER
Courtyard by Marriott Portland City Center- A Boutique Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
White Rock, Canada
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 15 August 2011

We have stayed at this hotel numerous times since it opened and we always enjoy our stay. If the front desk staff could "Learn to Listen", I'd give it 5 stars every time.

The wife and I travel down to Portland for a weekend trip every few months or so and the Courtyard is one of our preferred hotels. Great location, friendly staff, and competitive rates. Good breakfasts at a good price at the Original restaurant as well. Usually we can find a great rate through MarriottRewards, but this time we found a better deal through the Portland Perks special from Travel Portland - check it out.

We are definitely not high maintenance travellers, but we do always ask to not be placed in noisier rooms - by the elevators or ice machines etc. When we booked, I asked for a room away from the elevators as we have found the elevator areas at this hotel to be particularly noisy. We arrived at the hotel after a long drive and several hours of shopping looking forward to a hot shower. During check-in, I asked if they were able to ensure we were not in a room right by the elevators. The check-in girl said we were not.

So we head up the elevators, walk out onto our floor, and are staring right at our room. Ahhhh, you gotta be kidding me. Every stay at this hotel there is always at least one screw-up by the front desk staff. Keys that don't work, extra charges on our bill, and a general inability to listen to our needs. We couldn't be bothered to pile back into the elevator with all our staff, so we just sucked it up. Probably should off changed rooms as we were awakened several times each night by noisy people at the elevators, but oh well.

We really like this hotel, but we will probably take it off our rotation moving forward. It's a shame as it has always been one of our favourites. Again, always an overall good experience, but the front desk staff need to up their game to the level of their colleagues

  • Stayed August 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SilkyRichmond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardPDXGM, General Manager at Courtyard Portland City Center, responded to this review, 30 August 2011
Thank you for your review. I am sorry that the staff did not live up to your expectations. It is disappointing to hear. We used your comments in our staff meeting the other day. We work hard to always improve upon our guest experience. We value your business and regret causing you any inconvience. We hope you give us another chance.

Best,

Eric Paul | GENERAL MANAGER
Courtyard by Marriott Portland City Center- A Boutique Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 August 2011

For a business trip, there's no better hotel in the Portland area.

The location is superb, right next to the MAX line and bus mall, and within walking distance of the streetcar (5 blocks). Close to Pioneer Courthouse Square for shopping and general hanging out, and right next to the 5th street food carts for cheap eats.

The amenities are all updated and trendy, complete with local photographs blown up to mural size covering a wall in each room. In typical Marriott fashion there are, like, 6 pillows, all different sizes and firmness on the bed. The bathrooms are enormous (mine felt like it was 50% the size of the room) with updated fixtures and a super roomy stand up shower.

The staff is young, eager and extra helpful. I got sick on my trip, so the 24 hour market came in handy when I needed some NyQuil to knock me out at 3am.

Parking is expensive (it's downtown Portland, after all), but I recommend just taking the MAX from PDX and not worrying about a car unless you absolutely need one. Portland's public transit is phenomenal and, as mentioned, this hotel has easy access to all of it.

  • Stayed August 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MattRobWilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardPDXGM, General Manager at Courtyard Portland City Center, responded to this review, 30 August 2011
Thank you for the 5 Star rating! We love it and we are glad we met your expectations!

We hope to see you soon!

Best,
Eric Paul | GENERAL MANAGER
Courtyard by Marriott Portland City Center- A Boutique Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
vancouver
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 11 August 2011

We stayed here this past spring, and we loved it.
The location is excellent: easy walking to all the shopping and restaurants downtown, the Pearl District, Powell's, all the food trucks...

The decor is sleek and hip and modern, the room was well-appointed and comfortable, and the staff was friendly and helpful.

We had an excellent stay, and will happily stay here again.

Stayed April 2011, travelled as a couple
Helpful?
Thank trentcanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardPDXGM, General Manager at Courtyard Portland City Center, responded to this review, 30 August 2011
We love that you thought your stay was awesome and that you will be back to see us! We hope it is soon!

Best,

Eric Paul | GENERAL MANAGER
Courtyard by Marriott Portland City Center- A Boutique Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Healdsburg, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 August 2011

What a cool hotel! Not your nor,al Courtyard. Excellent service from the friendly staff. Great location and the restaurant has a great bar and awesome food. We will be back for sure to visit again !!!

  • Stayed August 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ted95448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardPDXGM, General Manager at Courtyard Portland City Center, responded to this review, 30 August 2011
Thank you for your review. We are happy that you enjoyed your stay and that you found everything to be excellent! We will see you soon!

Best,

Eric Paul | GENERAL MANAGER
Courtyard by Marriott Portland City Center- A Boutique Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
huntsville
Level Contributor
2 reviews
5 of 5 bubbles Reviewed 6 August 2011

Great location, walking distance to city center or Pearl district. Many restaurants, brewpubs, farmer's market, food trucks. 4 blocks to MAX to airport. 1 block to streetcar. Very clean, possibly recently remodeled. Spent a week here, July 2011.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank alahal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Portland City Center

Property: Courtyard Portland City Center
Address: 550 SW Oak St, Portland, OR 97204-1700
Region: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Portland
#18 Business Hotel in Portland
#20 Family Hotel in Portland
#28 Romantic Hotel in Portland
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Courtyard Portland City Center 3.5*
Number of rooms: 256
Official Description (provided by the hotel):
Whether you're traveling for business or pleasure, the Courtyard by Marriott® City Center hotel near downtown Portland, Oregon's Pearl District provides you with everything you'll need. From spacious guest rooms to our business center and on-site restaurant with classic American cuisine, this Pearl District, Portland hotel's amenities and services offer the perfect "Rose City" experience in the downtown Portland. ... more   less 
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Also Known As:
Courtyard By Marriott Portland City Hotel Portland

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