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“Very pleasant hotel and staff”

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Courtyard Portland City Center
Ranked #24 of 144 Hotels in Portland
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 30 January 2011

My husband and I stayed here for one night to attend an event in town. The staff were friendly, helpful and accommodating in our room request. The room itself was very clean and nicely decorated. It was also quiet, although that could have been due to the hotel having few guests the night we were there. I would not hesitate to recommend this hotel.

  • Stayed: December 2010, travelled as a couple
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1  Thank OregonTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardPDXGM, General Manager at Courtyard Portland City Center, responded to this reviewResponded 11 February 2011

Thank you for taking the time to post a nice review on TripAdvisor. We are pleased that you had a nice experience with our guest service and found the hotel to be clean and nicely decorated.

We hope to see you again soon.

Best,


Eric Paul | GENERAL MANAGER
Courtyard by Marriott Portland City Center- A Boutique Hotel

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901 - 907 of 1,058 reviews

Reviewed 20 January 2011

I am a woman who travels frequently for work throughout the country. This was the best service and experience I have had at a hotel! Every member of the staff went out of their way to be helpful and friendly and met all of our business and personal needs.

My room was on the top floor with beautiful views of the city. Each morning on that floor they had coffee, fruit and breakfast bars by the elevator which was very nice when I was rushing out to work.

Added bonus is the hotel is very ecofriendly.

The restaurant at the hotel was very good and not your ordinary hotel coffee shop.

The hotel only has valet parking. They get very busy and it is a good idea to make sure you request your car in plenty of time.

Excellent location with plenty to walk to in the area. I look forward to staying there the next time I am in Portland!

  • Stayed: December 2010, travelled on business
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Thank Mgotu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardPDXGM, General Manager at Courtyard Portland City Center, responded to this reviewResponded 21 January 2011

Thank you for your wonderful response on TripAdvisor. We are delighted that you had such a great experience at our hotel. The staff loved reading your review, it made their day! We look forward to your return.

Best,

Eric Paul | GENERAL MANAGER
Courtyard by Marriott Portland City Center- A Boutique Hotel

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Reviewed 17 January 2011

Room was very clean, service was great. The Original is a very nice hotel/bar. The location was great. Two thumbs up!

  • Stayed: January 2011, travelled on business
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Thank Nodak788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardPDXGM, General Manager at Courtyard Portland City Center, responded to this reviewResponded 21 January 2011

Thank you for the two thumbs up. We are happy that you found the hotel and the location to be great! Hope to see you soon!

Best,


Eric Paul | GENERAL MANAGER
Courtyard by Marriott Portland City Center- A Boutique Hotel

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Reviewed 14 January 2011

We were blown away the friendly service we received. I love Portland and I love this hotel!

  • Stayed: January 2011, travelled as a couple
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Thank MJoan66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardPDXGM, General Manager at Courtyard Portland City Center, responded to this reviewResponded 21 January 2011

Thank you for your posting on TripAdvisor. We are thrilled that you found the service to be outstanding and the staff so friendly. It would be our pleasure to serve you again soon.

Best,

Eric Paul | GENERAL MANAGER
Courtyard by Marriott Portland City Center- A Boutique Hotel

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Reviewed 4 January 2011

My wife and I travel down to Portland from Vancouver BC a few times a year to do some shopping. While we used to typically stay at one of the full Marriots, we began staying at the Courtyard City Center a few years ago when it opened.

We always enjoy our stay at the Courtyard. The location is excellent and it is within a few blocks of lots of good shopping like Nordstrom, Nordstrom Rack, and the Pioneer Mall. The Pearl District is also just a few block away with great places like Powell Books and lots of places to eat. Very central location within easy walking distance to lots of places.

We always find the staff at the hotel to be very friendly. In addition, many of the staff have been there since the hotel opened. They always are quick to say a friendly word and truly make you feel welcome during your stay.

My only real complaint with the hotel is that there seems to consistently be some kind of a challenge that originates with the front desk. Almost every stay it seems that our keys will not work in our assigned room. I have to head back downstairs and get new cards assigned. Not a big deal, but the consistency with this issue is annoying. During our most recent stay we were assigned to a room where the door lock had not been programmed properly. Maintenance tried to fix it, but then realized their programming tool was not charged. It was somewhat comical, but we were also looking forward to getting in our room after a 4-5 hour drive. The maintenance guy was nice enough to advise the front desk to move us to the suite next door that was an upgrade. About 15 minutes later we heard a bunch of noise out in the hallway and the front desk had assigned our old room to another couple that now could not get in. We let them know the door lock did not work and they went back to the front. Again, just some very amateur mistakes that seem to always happen with the front desk.

We also were on a great Marriot Rewards promo where we got the 3rd night free. The front desk mentioned this when we checked in so they were aware. But sure enough when we received our bill on our last day we had been charged for the 3rd night. Another annoying mistake.

Despite the persistent challenges that seem to plague the front desk, I would highly recommend this hotel. While some issues have occurred, they are minor in nature and we always enjoy our stay. The staff are always friendly, it is in an excellent location, and the rates and promos are usually quite good. Some work simply needs to be done with the front desk staff to try and prevent some of the basic mistakes that seem to always occur.

  • Stayed: December 2010, travelled as a couple
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2  Thank SilkyRichmond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardPDXGM, General Manager at Courtyard Portland City Center, responded to this reviewResponded 21 January 2011

Thank you taking the time to post on TripAdvisor. I am happy despite the few challenges you had with the key cards and your reward stay, that you enjoyed our hotel and the staff. I used your comments as a training tool for our staff for continuous improvement. We also have found a way to correct the room key issue. We value your business and regret causing you any inconvenience.

Hope to see you soon!

Best,

Eric Paul | GENERAL MANAGER
Courtyard by Marriott Portland City Center- A Boutique Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2011

Just an outstanding value for the money, great restaurants close by, staff was extemely accomodating.

  • Stayed: December 2010, travelled on business
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Thank RoadrunnerPhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardPDXGM, General Manager at Courtyard Portland City Center, responded to this reviewResponded 3 January 2011

Thank you for taking the time to post a review regarding your recent stay with us. We are thrilled that you liked our hotel, the amenities and the service our staff provided you. We hope to see you again in the near future.

Happy New Year!

Eric Paul | GENERAL MANAGER
Courtyard by Marriott Portland City Center- A Boutique Hotel

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Reviewed 31 December 2010

I always stay in this hotel whenever I travel to Portland. The hotel staff are friendly, the rooms are clean and pleasant, and the whole hotel is clean and kept-up as if it were built yesterday.

Love it.

  • Stayed: December 2010, travelled solo
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Thank aidan64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardPDXGM, General Manager at Courtyard Portland City Center, responded to this reviewResponded 3 January 2011

Thank you for taking the time to post a review on TripAdvisor. We are happy that you found our hotel delightful, clean, fresh and friendly. All the things we strive for. You made our day! Thank you and hope to see you again soon.

Happy New Year!

Eric Paul | GENERAL MANAGER
Courtyard by Marriott Portland City Center- A Boutique Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Portland City Center

Address: 550 SW Oak St, Portland, OR 97204-1700
Region: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Portland
#18 Business Hotel in Portland
#20 Family Hotel in Portland
#28 Romantic Hotel in Portland
Price Range: £106 - £221 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard Portland City Center 3.5*
Number of rooms: 256
Official Description (provided by the hotel):
Whether you're traveling for business or pleasure, the Courtyard by Marriott® City Center hotel near downtown Portland, Oregon's Pearl District provides you with everything you'll need. From spacious guest rooms to our business center and on-site restaurant with classic American cuisine, this Pearl District, Portland hotel's amenities and services offer the perfect "Rose City" experience in the downtown Portland. ... more   less 
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Also Known As:
Courtyard By Marriott Portland City Hotel Portland

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