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Comfort Suites Southwest
Ranked #55 of 139 Hotels in Portland
Certificate of Excellence
Grants Pass, Oregon
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Second stay here”
4 of 5 bubbles Reviewed 26 June 2014 via mobile

Friendly staff, accommodated our specific requests for room location, clean room, quiet night. Pretty much all you can ask for.

We like this location, since it's right off the I-5, especially for out patient trips to OHSU. It's about a 15 minute drive, not in the midst of the downtown traffic, and there are several restaurants and a Fred Meyer not too far away. Buster's BBQ and Bannings are our two favorite places to eat.

Stayed June 2014, travelled as a couple
Helpful?
Thank mzlove1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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148 reviews from our community

Traveller rating
    75
    44
    19
    7
    3
See reviews for
54
36
9
32
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Any
English first
Central Oregon, Oregon
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 19 June 2014

we decided to upgrade our room to a king bed and a jacuzzi. very nice! Definitely worth the stay. Not too hard to find. very clean. A/C in lobby was broken, but in room it worked fine. Breakfast was very nice although they could have used a larger room for it as it did get crowded.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ptprincess13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 8 April 2014 via mobile

Night counter person started a rant on why he shouldn't accept credit cards with no name on the back. Whatever! It was rude. Also, shower head didn't work properly and faucet leaked. Lobby and facility was at least 95 degrees. The greatest thing about our stay was the breakfast. Great breakfast.

Stayed April 2014, travelled with family
Helpful?
2 Thank Luke S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_CSPDX, General Manager at Comfort Suites Southwest, responded to this review, 9 April 2014
Thank you very much for the kind words regarding our breakfast! I am sorry that you found your stay to be so so. It is the policy of all major credit card companies that cardholders must sign the back of their card and if a merchant is presented with an unsigned card we are to request identification and ask the cardholder to sign the card, or refuse the transaction. We must abide by these rules both for our protection as well as your protection as a consumer. I apologize if anyone on our staff was rude to you regarding this issue. There are polite and reasonable ways to request that a guest sign their card, and I apologize if you felt that someone on our staff did not treat you respectfully. I will most certainly be discussing this with all of our front desk agents. Regarding the issues with your room, I will have maintenance attend to them right away and I thank you for letting us know. We hope to see you again the next time you are in Portland!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Parsippany, NJ
Level Contributor
290 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 bubbles Reviewed 6 January 2014

We stayed at this hotel because of its proximity to our daughter's home. The staff was courteous, knowledgeable and friendly. The room was large, clean and well appointed. The breakfast room was pleasant and adequate.
Because it is set back from the main road, the noise level was non-existent. I would definitely stay here again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LLiv-NewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_CSPDX, General Manager at Comfort Suites Southwest, responded to this review, 8 January 2014
Thank you so much for taking the time to review our property and we are glad that you enjoyed your stay with us! Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ballarat
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 10 November 2013

This hotel is located some distance from downtown Portland but there is a regular bus service 200 metres from the hotel. Having your own transport would make sightseeing much easier as we spent considerable time negotiating public transport. There is no onsite restaurant but a very generous continental breakfast is included in the price. Our suite was quite roomy with a very comfortable king-size bed, a settee, a small dining table and a coffee table. There was also a refrigerator and microwave making this ideal for families not wanting to dine out. The heated swimming pool looked inviting with towels provided and there is a small fitness centre and a business centre for guest use.
The desk staff were friendly and very helpful with directions to various tourist attractions. Check-in and check-out were prompt.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank corchard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warrenton, Oregon
Level Contributor
116 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 22 July 2013 via mobile

I just got back from an overnight stay at the Comfort Suites and thought the hotel was decent. Plus, the location was great for me since I was taking a class at PCC. Sure the furniture is a little worn, but the staff is friendly, beds are comfy, water pressure is good, and the breakfast was quite nice (blueberry waffles were yummy!). I didn't get a chance to use the pool or hot tub, but I peeked in and it looked nice. Half a mile up the road there's a nice coffee shop called Barristadors that I highly recommend for your morning cup.

Stayed July 2013, travelled on business
Helpful?
2 Thank lovemycockerspaniels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_CSPDX, General Manager at Comfort Suites Southwest, responded to this review, 26 July 2013
Thank you so much for taking the time to review our property! Your feedback is very important to us and we can assure you that we'll use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redding, California
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 8 July 2013

We stayed in this hotel primarily for location. Also, we have had good results with other Comfort Suites. The room was very worn. The furniture looked like it was purchased used. The staff was not helpful. In fact Eve should not even work in the hospitality industry. She does not embody the concept at all. Our simple questions and or requests were met with big sighs, eye rolling, and the general feeling that we were creating big problems for her. The breakfast was the average pre-cooked stuff. The location was excellent. Right off I-5 and about one half mile from a Fred Meyer, where you could buy healthy food. The day we checked out we left before breakfast was served. There were brown bags sitting on the front desk. They were there for guests who had to leave early (like us), but no one offered us one. out of curiosity, I asked what they were and then was told they were for, well, me! I would look hard to find another choice before staying here again.

Room Tip: Believe it or not, choose the freeway side of the building.
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  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank AprilMayJune25_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_CSPDX, General Manager at Comfort Suites Southwest, responded to this review, 26 July 2013
Thank you for taking the time to review your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we would love to use any feedback you might provide to make improvements and ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Southwest

Property: Comfort Suites Southwest
Address: 11340 SW 60th Ave, Portland, OR 97219-6757
Phone Number:
Region: United States > Oregon > Portland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Portland
#29 Romantic Hotel in Portland
#31 Family Hotel in Portland
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites Southwest 2.5*
Number of rooms: 53
Reservation Options:
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Also Known As:
Comfort Suites Southwest Hotel Portland
Comfort Suites Portland
Portland Comfort Suites

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