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“Great stay, competitive price for the location”

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Hyatt Place Portland Airport / Cascade Station
Ranked #30 of 144 Hotels in Portland
Certificate of Excellence
GreenLeadersSilver level
Reviewed 30 October 2012

We chose the Hyatt Place for an overnight stay in the Portland area to attend a friend's wedding. The wedding was actually pretty far south of Portland on the I-205, but the price for the room was about as competitive as we could find, plus we wanted to be near the Tri-Met MAX system should we want to go into Portland. Being near a MAX line greatly increases the appeal of this hotel because driving into Portland and finding parking is always a pain.

When we arrived it was rather late at night. We drove in from out of town. We found the front desk staff very friendly. The hotel was obviously not completely full as we were offered our choice of floors for our room. We opted for a ground floor room, which was not an unpleasant experience. Our room was located a short walk from the fitness room and the pool.

The layout of the room was very comfortable and open. A corner sectional is located on one side of the room near the entry. It faces a TV which is on a hinge which allows the TV to either face the couch or the bed. Between the couch and the bed is a full height room divider which gives the sensation that your living area is divided from your sleeping area. Across from the couch is a desk and a dry bar which had a single serve coffee maker and a mini-fridge.

The bathroom was split with a sink and vanity across from the sleeping area and a large stand up shower and toilet in a private room. Also in the bathroom alcove area was a closet of reasonable size. Unlike many hotel rooms I’ve been in, there is minimal furniture and storage is at a premium. I’ve never been one to unpack my luggage into hotel drawers, however if you do, you won’t find many to unpack into. The lack of furniture also means that your luggage will generally find a home on the large sectional or possibly on top of the desk or the dry bar. The good news is that the night stands were not floor standing, but were attached to the wall thus freeing up a good amount of floor space next to the bed.

Rooms are attractively decorated and lighting is more than sufficient. You don’t know how many hotel rooms I have been in where there is not nearly enough lighting or the lighting is not nearly centralized to properly illuminate the room. Having a well lit room is very important, no matter what the reason for travel.

The TV has an extensive patch panel, meant to be used with your own video and audio electronics. If I were a road warrior I could see how this could come in handy for using my own video devices on the larger flat screen in the room. The only issue I can see is that the work desk is not in a place which can easily see the TV. I would have to be on the couch or in bed with a long cord from my laptop or other device to the patch panel to get much use out of this. You can also plug in more conventional video playback devices, which would work fine because you could set the device on the work desk or one of the cubbies that is located below the TV. The patch panel is a nice feature, but I’m afraid I wouldn’t use it that much or at all based upon my current travel needs.

The pool is very attractive. We had limited time to visit it on our last trip, but the pool and whirlpool all appeared to be well maintained and the general pool area wasn’t musty or nasty smelling. Too bad the pool was not open later into the evening or else we would have taken advantage of it.

The exercise room is nicely equipped with modern equipment. The exercise room is open 24 hours.

The free breakfast offered in the morning is decent, with a good selection of fruit, juices, baked goods and cereals. A hot breakfast sandwich is also available as part of the complimentary breakfast. The hotel runs a small kitchen and bar which operates 24 hours. Prices are reasonable but the menu is limited and definitely feels tailored to a short-order cook. In the morning there are also breakfast items available for purchase outside of the continental breakfast. Again most selections are short-order in style.

The nearby Cascade Station shopping complex has plenty of food options, all within walking distance. Very near the Hyatt Place is a Buffalo Wild Wings and a 24 hour IHOP. There are numerous other restaurants located in across the street in the shopping center. You can even get a nice meal for very little money at the IKEA which is located all the way down at the opposite end of the shopping complex.

The proximity to the Red Line of the Portland MAX system makes this an ideal hotel to stay at if you wish to get to Downtown Portland or to the airport with ease. The Place is a reasonable walk to a MAX station. MAX fares are competitive. As of this writing, a day pass on Max, which includes all Max trains, Tri-Met busses and the Portland streetcar is $5. A 2-hour pass that is good on Tri-Met is $2. These rates will change, but compared to the hassle of driving into Portland and finding parking, a $5 day pass on all Tri-Met vehicles is a great buy. It isn’t hard to spend $20 or $20 in parking when going into Portland.

Our stay was very comfortable. I’ve never been a huge fan of hotel beds; they are usually much too soft, but the bed at the Hyatt Place was comfortable, although not as firm as I’d like. Hotel pillows at the Hyatt Place are typical, feather, and much too unsupportive for my taste. Again, a common issue I have with all hotels I stay in, not an issue specific to this hotel.

I like this location and hotel so much that I have booked stays here a number of times and plan to continue to use this hotel for my future Portland travel.

Room Tip: Ground floor rooms are isolated from the public spaces, so noise is not an issue. They are also muc...
  • Stayed: September 2012, travelled as a couple
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Thank mtgops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer K, General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this reviewResponded 8 November 2012

We sincerely appreciate your time in giving us your feedback, thank you so much! We feel fortunate to be in such a great location and so close to the MAX line as you mentioned; we always have maps of the downtown area and MAX lines at the front desk if you ever find the need for one. :)
With regard to your comments as to luggage space in the room, we recognized the need for convenient storage and set up for your luggage, and have placed luggage racks in each of the closets for your convenience.
Again, thank you so much for your review, and kind words, we hope to see you again soon!

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Reviewed 29 October 2012

Only stayed one night but it was enjoyable. Super close to PDX but never heard a plane take off at all. Staff was super friendly and efficient. 24 hour shuttle to airport was great too. Lots of restaurants in the immediate area within easy walking distance. Outlet stores as well.

  • Stayed: October 2012, travelled on business
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Thank Socalroger1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer K, General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this reviewResponded 8 November 2012

Thank you for taking the time to give your feedback! We feel very fortunate to be able to offer the 25 hour shuttle service and that our ownership took the extra step to quadruple pane the windows to ensure maximum noise control! We are so happy to hear you enjoyed your stay! We hope to see you again!

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Reviewed 28 October 2012

I've stayed in about 10 hotels near the Portland Airport and I find that the Hyatt Place hotel is one of the best choices for travelers. The hotel is located about 1 mile directly east of the terminal. there is a MAX ( local rail transit) station within walking distance if you want to take the 30min ride into downtown. The hotel is located adjacent to a shopping center so there is a fair amount of vehicle traffic from morning to late evening. For you chain restaurant fans, Red Robin, Starbucks, House of Pancakes, etc are wihin short walking distance

We spent about 15 seconds in the first room we were assigned because the kitchen and appliance exhaust vent was immediately outside our window: it sounded like someone was using a leaf blower outside our room. The front desk quickly corrected this and we were given a much quieter room. The rooms are bright and cheerful but the view from your window will likely be of a parking lot.

I really appreciated the excellent hot breakfast. Rather than the usual warming trays filled with 'scrambled eggs' , the Hyatt served hot individual breakfast sandwiches which were made in the small kitchen. I found these to be tasty and well prepared.

I would certainly stay here again

  • Stayed: October 2012, travelled as a couple
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1  Thank DoctorM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer K, General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this reviewResponded 8 November 2012

Thank you so much for your feedback and kind words. We are happy to hear you enjoyed your stay and location. Your feedback with concern to the breakfast and staff are both especially wonderful to hear, as of course we strive to provide consistent friendly service, and our breakfast is brand new! So far we are getting great feedback and very excited it is enjoyed!
Again, thank you for your feedback, we hope to see you again soon!

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Reviewed 18 October 2012

After trying lots of airport hotels near PDX, Hyatt Place has become our hotel of choice. Great rooms, personal service, indoor pool, good deal for keeping your car there during your trip at a very competitive rate. Lots of amenities that cost at other hotels - breakfast, wifi, newspaper. Lovely little sweets and great shuttle service.

  • Stayed: October 2012, travelled as a couple
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Thank coco091
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer K, General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this reviewResponded 23 October 2012

Thank you so much for your feedback and choosing us as your hotel of choice in Portland that is so fabulous to hear! I will share your kind comments with our staff as well.
You mentioned you enjoy the sweets in our bakery case, which we are excited to say we have just updated! We offer several new options in addition to our originals, all of which got rave reviews from the staff samples prior to roll out to our guests! We hope you enjoy the new selections on your next visit!
Again thank you so much for you feedback, we look forward to seeing you again soon!

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Reviewed 11 October 2012

Problem with this hotel where I stayed for 3 nights is that you hear everybody, outside in the hall, in the room next door, just like if they were in your own room.
Phonic isoltaiton is a disaster.
Add to this slamming doors and you get the picture. Too bad.

  • Stayed: October 2012, travelled with friends
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1  Thank Steve J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer K, General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this reviewResponded 15 October 2012

Thank you so much for your feedback, feedback such as yours is essential in our goals of providing the best experience for all of our guests. It is disappointing to hear you felt the hotel was noisy, we do not hear this often, as we have taken extra precautions in the construction of the hotel in quadruple paned windows, heavy duty hydraulic arm closures on all doors in order to assist them close quietly, as well as standard insulation between rooms. I sincerely apologize for this inconvenience to what sounds like was otherwise an enjoyable stay with us here in Portland.
I will personally double check the doors near the room in which you stayed, as well as the room itself, to see there are any issues I may identify and correct.
Again, thank you so much for taking the time to share your feedback!

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Reviewed 9 October 2012

My wife and I stayed for the night, and it was perfect. Close to the airport, beautiful and spacious room, nice facilities. Had to leave too early for breakfast, but it looked like it would have been great too. Highly recommend.

  • Stayed: October 2012, travelled with family
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Thank RadioRotary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer K, General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this reviewResponded 16 October 2012

Thank you for your feedback and offer to recommend! We hope the next time you are here with us you get the opportunity to join us for breakfast, but if not, please let the desk know you will be leaving early. We will happily prepare a little breakfast "to go" bag for you, as we offer to our early departing guests! We understand how those early morning travels can be, and want to make sure you have a little something to start your day on. :)
Again, thank you so much for your time and review, we hope to see you again soon!

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Reviewed 8 October 2012

My wife and I stayed here three nights and would have been happy for a month.
Rooms were spacious and spotless.
Everyone working there was very, very friendly and made us feel at home.
The breakfast was maybe the best I ever had at a hotel for free. Fresh fruit, yogurt, oatmeal, egg sandwiches, pastries, etc. I love oatmeal and this was the good kind. Fresh cooked with good stuff to add.
Of course it is very close to airport and also happens to be within close walking distance of an exceptional Target store.
That ended up being very handy.
I don't hesitate recommending this place!

Stayed: September 2012, travelled with family
Thank MerlinTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer K, General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this reviewResponded 16 October 2012

Thank you for your feedback! It is so good to hear you enjoyed your stay with us, and we made you feel at home, as that is our goal!
Our breakfast is reasonably new (since June) and so far we are hearing feedback such as yours, which is also exciting!
This month we are adding new items to the hotel dining menu, as well as some additions to the bakery case, we hope these additions will also be what travelers such as yourself are looking for. :)
Again, thank you so much for your time, we look forward to your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Place Portland Airport / Cascade Station

Address: 9750 NE Cascades Pkwy, Portland, OR 97220-6827
Region: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Portland
#11 Romantic Hotel in Portland
#12 Green Hotel in Portland
#13 Business Hotel in Portland
Price Range: £112 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Portland Airport / Cascade Station 3*
Number of rooms: 136
Official Description (provided by the hotel):
Located within one mile of the Portland International Airport, and in the Cascade Station shopping area, the Hyatt Place Portland Airport/Cascade Station provides the ideal accommodations for anyone visiting Portland, whether it be for business or leisure. This cutting edge hotel is minutes from downtown Portland and several thrilling attractions including PGE Park, Oregon Convention Center and The Rose Garden (home of the Trail Blazers). For the business traveler, you will also find our location conveniently located within a few miles of several local Corporations such as Toyota, Rentrak and Boeing. ... more   less 
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Also Known As:
Hyatt Place Portland Airport / Cascade Station Hotel Portland

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