Stayed there overnight 12/7 to 12/8. Portland was experiencing record low temperatures (including snow). Check-in was fine. Room was clean and nice. But the heater in our room was not working. Called the front desk and she sent up the shuttle driver. Apparently he was the only one available since the normal maintenance engineer was away on vacation. He basically turned it off and turned it back on again because that's all he knew how to do....and then he left because he had to go make a shuttle run. After 20 minutes and realizing that it still wasn't working, I called back down and the person that answered the phone said she'd check with her manager. After waiting ANOTHER 20 minutes, I called back down and the person explained that there was nothing that could be done because the hotel was booked solid and the maintenance engineer was on vacation. She offered to bring us up extra blankets but that's all that they could do for us.
For a hotel that size, it is completely UNACCEPTABLE to not have someone on staff that can fix a FREAKING HEATER in freezing temperatures! I will NEVER stay at this hotel again and will absolutely recommend to anyone that goes to Portland to stay anywhere else.
- Official Description (provided by the hotel):
- Located within one mile of the Portland International Airport, and in the Cascade Station shopping area, the Hyatt Place Portland Airport/Cascade Station provides the ideal accommodations for anyone visiting Portland, whether it be for business or leisure. This cutting edge hotel is minutes from downtown Portland and several thrilling attractions including PGE Park, Oregon Convention Center and The Rose Garden (home of the Trail Blazers). For the business traveler, you will also find our location conveniently located within a few miles of several local Corporations such as Toyota, Rentrak and Boeing. ... more less
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- Also Known As:
- Hyatt Place Portland Airport / Cascade Station Hotel Portland