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Hyatt Place Portland Airport / Cascade Station
Ranked #30 of 143 Hotels in Portland
Certificate of Excellence
GreenLeadersSilver level
Hoquiam, Washington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“GREAT HOTEL”
Reviewed 13 April 2014

We stayed at Hyatt Place prior to an early morning flight out of PDX. From check-in, to departure, the hotel staff was courteous, friendly, and attentive!!! We scheduled a very early shuttle ride (4:45 AM) to PDX and the driver was ready, and waiting for us! The Hyatt Place is clean, quiet and located in a great area for shopping or dining!!!!

Room Tip: We requested a corner room and it was great!
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  • Stayed April 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank JCCII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morgan P, Assistant General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this review, 23 April 2014
Thank you so much for taking the time to review Hyatt Place Portland Airport on TripAdvisor. I am so glad you enjoyed your stay and that we were able to provide comfortable accomodations before your flight out for your next desitination! I will make sure to pass this feedback on to the shuttle driver who drove you to the Airport. We look forward to seeing you on your next stay!

Best Regards,

Morgan Plummer
Assistant General Manager
Hyatt Place Portland Airport/Cascade Station
morgan.plummer@hyatt.com
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988 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (129)
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English first
redlands california
Level 6 Contributor
455 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
Reviewed 12 April 2014

We love Hyatt hotel and this was our first Hyatt Place stay. The rooms are spacious, well designed and the highlight of our stay. It was worth it to pay a modest upgrade fee of $8 per night for a "cozy corner" room. The location of the hotel is excellent. Service was average at best. The front desk area is not well designed and disorganized. Our check in with Alisha was extremely poor as she waited on guests who were not in the queue and ignored Hyatt platinum members attempting to check in. The good news is Kelsey was extremely thoughtful and helpful at check out. The breakfast area and food was disappointing and not up to Hyatt standards. It is too small for the number of hotel guests and the breakfast choices were not as good as Best Western or Hampton.

Room Tip: The "cozy corner" rooms are very spacious and worth the extra $8 day. Watch your bill. We...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jwwcpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morgan P, Assistant General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this review, 23 April 2014
Thank you so much for taking the time to review Hyatt Place Portland Airport on TripAdvisor. I am glad you were able to enjoy your corner suite. I am so sorry that the check in was less than perfect and will follow up the associate. Hyatt Place prides itself on customer service and I ensure you this will be addressed. As for breakfast, if you have any further comments on the food experience, I and my team would love to hear them.

Again thank you for taking the time to review Hyatt Place Portland Airport and we hope to have you as a guest in the future so that we can offer a much better experience.

Best Regards,

Morgan Plummer
Assistant General Manager
Hyatt Place Portland Airport/Cascade Station
morgan.plummer@hyatt.com
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Texas
Level 2 Contributor
5 reviews
Reviewed 11 April 2014 via mobile

Everything was super clean and comfortable. The staff was very helpful and always cheerful. I will stay there anytime I am in Portland and will also seek out Hyatt Place in other cities! Bravo, Hyatt. Excellent experience at a very good price.

  • Stayed March 2014
    • Value
    • Location
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Helpful?
Thank LadyLaSalle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan H, General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this review, 22 April 2014
Thank you so much for reviewing us on TripAdvisor! I am so glad that you had enjoyed your stay with us as well as planning on staying at other Hyatt Place's during your travels. We look forward to serving you again the next time you are in Portland!
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Bonney Lake, Washington
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 April 2014

Stayed here for 2 nights for the start of spring break with my 4 kids and wife. The rooms are big enough without making everyone feel like they are stepping on each other. The tv's are huge with a way to plug in a dvd player/game system/computer (we watched 2 movies at night with our portable dvd player plugged in). The pool was good...it is a salt water pool...so no problem with too much chlorine like we have experienced other places. Another plus was the shopping/restaurants across the street so we didn't have to go far for dinners. It was also close to the light rail system so we could take that into Portland for the day. Overall it was a great stay. I would recommend that you bring your own pillows...the ones in the room are pretty soft and your head sinks right through them to the bed which made for an uncomfortable nights rest for me.

Room Tip: We were on the 3rd floor...it was nice. I was worried about airport noise...but it never seemed to...
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  • Stayed April 2014, travelled with family
    • Value
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Helpful?
1 Thank TGG150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan H, General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this review, 14 April 2014
Hello and thank you for reviewing the Hyatt Place Portland Airport/Cascades on TripAdvisor! I am glad to hear that our rooms were large enough to accommodate your entire family and that you were able to enjoy the 42" HDTV which comes standard in all of our guestrooms. We look forward to seeing you on your next trip to Portland!
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Omaha, Nebraska
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 March 2014

We had the opportunity to book a couple of rooms at this property for spring break (week of Mar. 24th) for our family of 5 (teens and adults). I had booked initially with a combination of points and paid reservations and subsequently changed that due to some early departure. From dealing with the Hyatt reservations contact on changes, to the young ladies at the front desk, I found the service excellent. We even had a bit of a mix-up on one of our rooms checked out early and the one room we continued to stay in and the staff handled that with much grace and did not make a big deal about correcting our bill before checking out. I enjoyed the workout room, breakfast and amenities of this property. I will be hard pressed to stay anywhere else in PDX on any future trips.

Thanks for the great stay.

  • Stayed March 2014, travelled with family
    • Value
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Helpful?
1 Thank RS L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy D, Assistant General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this review, 2 April 2014
Dear RS L:

Thank you so much for taking the time to review Hyatt Place Portland on TripAdvisor. It is wonderful to hear that your family found your stay to be so comfortable. I do apologize for the mix-up but am thrilled that our front desk was able to address and correct any issues. We look forward to your next visit!

Best Regards,

Tim Donnell
Assistant General Manager
Hyatt Place Portland Airport/Cascade Station
timothy.donnell@hyatt.com
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kernersville, nc
Level 5 Contributor
90 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 16 March 2014

I stayed at the Portland Airport/Cascade recently on business. The stay was for 2 nights. Overall the stay was excellent. The staff was extremely friendly. I think everyone I ran into greeted me. I had a king room which was actually two nice size rooms. There was a nice 40+ inch flat screen, a sofa I would actually sit on, a sink area and a nice work area. Wifi and parking were both free. The hotel is very close to the airport and offers a free shuttle to and from the airport. They have a very nice complimentary breakfast bar with all the basics plus fresh hot breakfast sandwiches and pancakes. The hotel had USA Today and the Wall Street journal for you to enjoy at no charge. They also have a happy hour for 5-7 with beers and wines at $3 and their basic apps also at $3. Across the street is a strip mall with several dining options and across the side street is a wild wings and IHOP. The only knock maybe that the sofa and chairs were a little dated but still very comfortable. The light rail is also close by. Overall an excellent business stay.

Room Tip: I was on the second floor and it was very quiet.
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  • Stayed March 2014, travelled on business
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Helpful?
Thank maddie59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan H, General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this review, 17 March 2014
Hello and thank you for reviewing thet Hyatt Place Portland Airport on TripAdvisor! We actually just started our Happy Hour last week so I am glad that you were able to enjoy that new feature. Cascade Station, the shopping center that we are located within, will be adding two more restaurants shortly, a Chipotle Mexican Grill and a ParkStone Wood Kitchen. We look forward to seeing you again on your next trip to Portland!
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Bend, Oregon
1 review
Reviewed 15 March 2014

My family an I have stayed at the Hyatt Place in Portland a few times. Every stay has been perfect. We have absolutely no complaints. The hotel is very clean. The staff is very nice and hospitable. The continental breakfast is great. This is the only hotel we'll stay in when visiting Portland.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mandm4811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan H, General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this review, 17 March 2014
Thank you so much for reviewing us on TripAdvisor! I am so happy to hear that your multiple stays with us have been "perfect." That beautiful Portland weather is right around the corner and we look forward to seeing you again!
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Additional Information about Hyatt Place Portland Airport / Cascade Station

Property: Hyatt Place Portland Airport / Cascade Station
Address: 9750 NE Cascades Pkwy, Portland, OR 97220-6827
Region: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Portland
#11 Romantic Hotel in Portland
#12 Green Hotel in Portland
#13 Business Hotel in Portland
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hyatt Place Portland Airport / Cascade Station 3*
Number of rooms: 136
Official Description (provided by the hotel):
Located within one mile of the Portland International Airport, and in the Cascade Station shopping area, the Hyatt Place Portland Airport/Cascade Station provides the ideal accommodations for anyone visiting Portland, whether it be for business or leisure. This cutting edge hotel is minutes from downtown Portland and several thrilling attractions including PGE Park, Oregon Convention Center and The Rose Garden (home of the Trail Blazers). For the business traveler, you will also find our location conveniently located within a few miles of several local Corporations such as Toyota, Rentrak and Boeing. ... more   less 
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Also Known As:
Hyatt Place Portland Airport / Cascade Station Hotel Portland

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