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Hyatt Place Portland Airport / Cascade Station
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Reviews (1,101)
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All reviewsbuffalo wild wingsportland airportbreakfast sandwichred robinfree breakfastfree shuttlewithin walking distancemax stationflight pathday passoatmealsitting arearental carshopping and restaurantsrooms are largethe hotel is cleanlight rail
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Reviewed 21 May 2014

We bookended a recent stay in Portland at the Hyatt with 1 night after and 1 night before arriving and departing flights. We stayed here last year and had a better experience. Our king room was clean and spacious with a large sectional sofa, kitchenette area with mini fridge and microwave. The bathroom counter faces the bed and is a generous size and there are drawers under the counter. The shower (no bathtub) and toilet are in a separate room. The bed was comfy as were the pillows. The air conditioner unit is right next to the bed and put out cold air with such force that we had to turn it off to sleep and were then too warm. This may be a plus for some but we were freezing with it on.
The second night of our stay we experienced an exceptionally loud mechanical humming sound that recurred about every 10 minutes and lasted about 30 seconds. We called the front desk and they said that they would check it out but no one came to our room in the hour we waited before we had to go to bed. I could also hear the TV and a person coughing in the adjacent room. We travel with a white noise machine and did mange to sleep. We used the airport shuttle for both visits and it was right on time with efficient, friendly service.

  • Stayed: May 2014, travelled as a couple
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Thank abbyAustin_Tx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morgan P, Assistant General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this reviewResponded 28 May 2014

Thank you so much for taking the time to write a review of Hyatt Place Portland Airport on TripAdvisor. It is with feedback like yours that we are able to make improvements. I apologize that maintenance did not make it to your room that night and we will make sure that is discussed. It is our goal to provide excellent customer service at all times. We hope to see you on your next time you are in Portland so that we can provide a comfortable stay!

Best Regards,

Morgan Plummer
Assistant General Manager
Hyatt Place Portland Airport/Cascade Station
morgan.plummer@hyatt.com

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Reviewed 20 May 2014

2 blocks from the MAX (Portland's mass transit system- the ride in to downtown was about 25 min) and across the street from tax free shopping and basic dining. A great free breakfast to start the day. We were on the top floor and never heard the airplanes fly overhead. Comfy beds and nice room design. Glad we chose to stay here.

Stayed: May 2014, travelled with friends
Thank arieger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morgan P, Assistant General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this reviewResponded 28 May 2014

Thank you so much for taking the time to write this review of Hyatt Place Portland Airport on TripAdvisor. I am so glad you had a comfortable stay and that you were able to enjoy our great location! We look forward to seeing you on your next time you are in Portland!

Best Regards,

Morgan Plummer
Assistant General Manager
Hyatt Place Portland Airport/Cascade Station
morgan.plummer@hyatt.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2014

I have stayed at this Hyatt Place (HP) twice now over the last year. Here's what you need to know about this property.
1. Free Airport shuttle 24 hours a day, my flights out both times were 7:30am. There was no issue making it to the airport on time.
2. Portlands MAX train has 2 stops very near this hotel. 10 minute walk. The MAX takes about 35-40 minutes to downtown PDX(lots of stops). MAX is clean and safe, in my opinion. At this writing a 2hr MAX ticket was $2.50, all day $5.00.
3. Breakfast included with the room so you can fill er up in the morning and eat light while out and about. This is standard HP breakfast which is quite good, not "continental".
4. HP rooms are BIG. We are talking a King size bed with a large pullout couch in the other half of the room. A friend ended up staying overnight one night and had no complaints about the pull out couch. They have rooms with 2 queens as well, but since i travel solo it's king size for me!
5. If you like shopping there is a lot of nearby shopping you can walk to. There is an IKEA very near as well, within walking distance.
6. If you are a Hyatt GoldPassport person this is a tier 2 property so can be had for 8k points (at the time of this writing).

This is my go to place especially when I have an early flight out of PDX.

  • Stayed: April 2014, travelled solo
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1  Thank wchvrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morgan P, Assistant General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this reviewResponded 19 May 2014

Thank you so much for taking the time to write this great review of Hyatt Place Portland Airport on TripAdvisor. I am so glad you enjoyed your stay and that we were able to provide comfortable accomodations before your flight out for your next desitination! We look forward to seeing you on your next time you are in Portland!

Best Regards,

Morgan Plummer
Assistant General Manager
Hyatt Place Portland Airport/Cascade Station
morgan.plummer@hyatt.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

Very clean and new hotel near the airport. The room is very large with two double beds and a sofa bed. More than enough room for four people to move around. The bathroom is very clean and large as well. Vanity is outside the bathroom in a separate corner. Make it easy for a family. WIFI is strong. Freshly made hot breakfast is the best ever. Different hot breakfast every morning, all you can eat, plus the standard pastries, cereal, and yes, fresh fruit. There is a shopping mall across the street. This is by far a great place to stay.

  • Stayed: June 2013, travelled with family
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Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morgan P, Assistant General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this reviewResponded 19 May 2014

Thank you so much for taking the time to review Hyatt Place Portland Airport on TripAdvisor. I am so glad you enjoyed your breakfast and that we were able to provide clean, spacious room for you! We look forward to hosting you in the future!

Best Regards,

Morgan Plummer
Assistant General Manager
Hyatt Place Portland Airport/Cascade Station
morgan.plummer@hyatt.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014

We stayed at Hyatt place for a night and the hotel is very close to airport and walkable to outlets at cascade station. Good breakfast options and free parking available. Also there are several restaurants close by the hotel. All in a good place to stay over for a night or two away for downtown.

  • Stayed: April 2014, travelled as a couple
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1  Thank Trivik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morgan P, Assistant General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this reviewResponded 19 May 2014

Thank you so much for taking the time to review Hyatt Place Portland Airport on TripAdvisor. I am so glad you enjoyed your stay and that you were able to enjoy our surrounding area ammenities! We look forward to seeing you on your next time you are in Portland!

Best Regards,

Morgan Plummer
Assistant General Manager
Hyatt Place Portland Airport/Cascade Station
morgan.plummer@hyatt.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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