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“Good Hyatt Location”

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Hyatt Place Portland Airport / Cascade Station
Ranked #28 of 141 Hotels in Portland
Certificate of Excellence
GreenLeadersSilver level
atlanta
Level Contributor
126 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Good Hyatt Location”
Reviewed 12 June 2014

Two day business trip.

Pros:
1. Great location, just minutes from the airport
2. Eateries and shopping in walking distance.
3. Standard Hyatt Place amenities
4. Helpful staff
5. This location is located directly under the flight path, of the airport. My room was on the top 4th floor and I did not hear any aircraft noise, while in my room.

Cons:
Whatever the cleanser/ air freshner '"ALL Hyatt Place hotels use is annoying if not sickening. They should seriously consider using a fragrance / cleaner that is not so offensive.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank twillis600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morgan P, Assistant General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this review, 19 June 2014
Thank you for taking the time to review Hyatt Place Portland Airport on TripAdvisor. Your feedback is greatly appreciates. We hope to see you next time you are in town!

Best Regards,

Morgan Plummer
Assistant General Manager
Hyatt Place Portland Airport/Cascade Station
morgan.plummer@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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954 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
  • Chinese (Traditional) first
  • English first
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English first
Portland, Oregon
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 June 2014

I have stayed at many an airport hotel, and never have expected much. Many times my expectations have been met by having a clean comfortable place to stay near the airport, and a few times I have been quite pleasantly surprised. That was the case here at the Hyatt Place at Cascade Station in Portland. This concept of a hotel really thinks outside the box. The operation is 100% customer service driven. The layout of the property is well thought out. Having the bar and the front desk connected and all team members cross trained is a great idea.

One service they provide is having cooked to order food available 24/7 through their galley service. You order the food and they call you when it's ready for pick up. They also have a full breakfast in the morning which is included with your room

The rooms are spacious with a divider between the bedroom and living room areas.

The negative thing I have to say about my stay is that my wake up request was not honored and I received no call.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morgan P, Assistant General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this review, 19 June 2014
I am so glad you enjoyed your stay! Our goal is offer the best customer service possible, and we are glad you got to experience this. I do sincerely apoligize about you not receiving your wake up call. It is with feedback like yours that we can avoid such matters in the future. Thank you for taking the time to post about your experience.

Best Regards,

Morgan Plummer
Assistant General Manager
Hyatt Place Portland Airport/Cascade Station
morgan.plummer@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
54 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 4 June 2014

This hotel has so much going for it: great helpful staff, clean and modern amenities, good gym, great breakfast included with the cost of the room and convenient to the airport and the highway. The fact that parking is free is also a bonus. If you have a car it is a short drive to downtown. You are alos very close to the public transit station

i would have given it 4 stars if it weren't for the very poor beds. They have a dense pillow-top that makes it feel as though you are sleeping on a futon. Some might like that, but for anyone over 30 it is not comfortable.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank markOttawa_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morgan P, Assistant General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this review, 19 June 2014
Thank you for taking the time to review Hyatt Place Portland Airport on TripAdvisor. I am so glad you were able to take advantage of our many fabulous amentities! Also, thank you for the honest feedback regarding the beds in your guest room. We hope to see you next time you are in town!

Best Regards,

Morgan Plummer
Assistant General Manager
Hyatt Place Portland Airport/Cascade Station
morgan.plummer@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
104 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 30 May 2014

Stayed one night as a quick overnight prior to flying out the next morning. The other options around PDX didn't wow us and this seemed to be one of the better options. After having had an ok experience at another hotel nearby we decided to give this a go, though it is significantly pricier (~$160 per night vs ~$90 per night - Choice or ~$100 for a decent chain). It was nice, but for the price we were expecting more. I feel you get a better value going with a hotel that will probably not wow you but be much cheaper so longer as you're just doing an overnight.

Very nice lobby and super convenient location for the airport. Room was ok but an awkward layout. Furniture and decor in the room was just ok, but looked new. Bathroom setup was a bit weird it was relatively new and decent. Could pretty easily hear through the walls, but always hard to tell if you just had louder neighbors.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Zwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morgan P, Assistant General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this review, 19 June 2014
We appreciate you taking the time to review Hyatt Place Portland Airport at Cascase Station. It with with feedback like yours that keeps us growing. We hope to see you next time you are in Portland!

Best Regards,

Morgan Plummer
Assistant General Manager
Hyatt Place Portland Airport/Cascade Station
morgan.plummer@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 May 2014

I stayed overnight for work nearby. I was pleasantly surprised by Hyatt Place. It was new, clean and spacious. The option of having the complimentary breakfast was convenient though the food selection was very basic. There is free parking which was a huge plus.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travel_Recess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morgan P, Assistant General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this review, 17 June 2014
Thank you for taking the time to review Hyatt Place Portland Airport on TripAdvisor. I am so glad you enjoyed your stay! We hope to see you next time you are in town!

Best Regards,

Morgan Plummer
Assistant General Manager
Hyatt Place Portland Airport/Cascade Station
morgan.plummer@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
126 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 28 May 2014

Stayed here for 2 nights whilst exploring Portland. The room was adequate for 3 people and was very clean & we'll presented. The free breakfast is basic but enough for what you need to get you going. There is a major shopping centre across the road with retail & restaurants available. I did not hire a car as there is a free shuttle to the hotel. It is a 5 minute walk to the Max station which takes you into the city for $2.50 (about 30 mins). We hired bikes from Waterfront Bicycles for an hour which was enough. The hotel also has a laundry and free car park. Lots of homeless in Portland but they leave you alone, don't let it put you off from exploring the city.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mitchellaustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morgan P, Assistant General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this review, 13 June 2014
Thank you so much for staying with Hyatt Place Portland Airport on your recent trip to Portland. We really appreciate you leaving feedback on TripAdvisor. I am so glad you enjoyed your stay and were able to take advantage of our convenient location ! We look forward to seeing you on your next visit!

Best Regards,

Morgan Plummer
Assistant General Manager
Hyatt Place Portland Airport/Cascade Station
morgan.plummer@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
193 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
Reviewed 28 May 2014 via mobile

Continental breakfast was the biggest and best we have ever seen. Indoor pool was terrific for kids. Location of this hotel is great near freeways and across the street from mall, shopping plaza and Target. Free parking. Great staff and the gym was good too.

Stayed May 2014
Helpful?
1 Thank RyanMaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morgan P, Assistant General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this review, 28 May 2014
Thank you so much for taking the time to write this great review of Hyatt Place Portland Airport on TripAdvisor. I am so glad you enjoyed your stay! We look forward to seeing you on your next time you are in Portland!

Best Regards,

Morgan Plummer
Assistant General Manager
Hyatt Place Portland Airport/Cascade Station
morgan.plummer@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Place Portland Airport / Cascade Station

Property: Hyatt Place Portland Airport / Cascade Station
Address: 9750 NE Cascades Pkwy, Portland, OR 97220-6827
Region: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Portland
#11 Romantic Hotel in Portland
#12 Green Hotel in Portland
#13 Business Hotel in Portland
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hyatt Place Portland Airport / Cascade Station 3*
Number of rooms: 136
Official Description (provided by the hotel):
Located within one mile of the Portland International Airport, and in the Cascade Station shopping area, the Hyatt Place Portland Airport/Cascade Station provides the ideal accommodations for anyone visiting Portland, whether it be for business or leisure. This cutting edge hotel is minutes from downtown Portland and several thrilling attractions including PGE Park, Oregon Convention Center and The Rose Garden (home of the Trail Blazers). For the business traveler, you will also find our location conveniently located within a few miles of several local Corporations such as Toyota, Rentrak and Boeing. ... more   less 
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Also Known As:
Hyatt Place Portland Airport / Cascade Station Hotel Portland

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