I have thought about what I would say in this review since I returned home from Portland as I am a Bed & Breakfast owner and operator myself and realize the impact bad reviews can have on a small business. This inn's website is deceptive with what it leaves out. The parking is on a steep hillside, the only lighting is Christmas tree lights wrapped around a porch railing, the railings are loose and of course in Portland's rain the two flights of steps are covered with slippery wet leaves that were never swept in our 4 days there. The common areas could be used for an episode of Hoarders. Garage sale furniture with stacks of books and out of date magazines, clutter and more clutter. I think there might have been some literature on Portland sights in the clutter on the desk but I didn't want to dig through it. The rooms and bathrooms seem to have been freshened up in recent years but the day to day housekeeping was sporadic, one day bed was made but no fresh towels, the next fresh towels and bed not made. Every day we had to forage for toilet paper as that was never replenished or a spare roll left. Fortunately the room across the hall from us was left open and unmade so we took toilet paper from there. On our last day after I removed one of our suitcases from a table in the room that had a lace cloth on it I noticed some of my powder on it. When I went to pick it up to shake it out I discovered SOMEONE ELSE'S FINGERNAIL CLIPPINGS ON THE TABLE!!! Really. We had opted out of any kind of hot breakfast when we booked the room, but I never saw any evidence that it was prepared for any guests. The breakfast room was dirty and cluttered and furnished from yard sales, mismatched cups,glasses, napkins. There is eclectic and then there is just junk. Continental breakfast was a dozen opened boxes of who knows how old cereal, day-old croissants still in the grocery store packaging, a loaf of bread under an ancient dish/tea towel. There was never any evidence of owner/staff in the mornings to refill coffee pot or clear tables. As we were in Portland when the tornadoes hit Moore OK a little morning news would have been appreciated. There was a TV in the breakfast room tuned to a cartoon station with no remote present to change the channel and once again no staff/owner to help you with it. No morning newspaper. When we commented on the lack of TV our last night the owner said "you can have a TV in your room if you ask for one" With that she carried the small TV from the common area to our room. I guess there is one TV for the whole place. Bed & Breakfasts are all different and their diversity and different characters are what make them appealing to a certain type of traveler but I feel this B&B falls short of any industry standards. I have never had such a negative experience in a B&B in my life.
- Official Description (provided by the hotel):
- Creatively elegant rooms with private baths in our newly-restored Victorian residence. Located in Lair Hill, .7 mi to OHSU, Pill Hill, and South Waterfront; 1 mi to PSU & downtown. Easy transportation: buses, bike path, ample street parking. Nice walks in neighborhood and nearby in woods and on riverfront. There are views of the Willamette River and Mt. Hood from the east-facing rooms, bright south-facing rooms, evergreens off the north (Woodland) room, and mature trees all around. Each room is designed to set the guest's imagination on the path to another time or place. ... more less