I've stayed at this hotel many times over the years and have always had decent service and enjoyed the rooms. This time, however, was quite different. We arrived a few hours before check-in, which has never been a problem and the staff seemed put off that we were there early. The front desk girl did not help us check in or give us a status of the room, the valet was missing in action, the bellman was not available to take our bags, so we were left wondering "do we just drive around for a couple hours and wait? Or….???" After about 10 minutes, the valet returned from lunch and we had to ask him to take our car and get the bellman to help with our bags. I called the hotel two hours later to check the status of our room and the girl at the front desk still said the maids hadn't gotten to it yet. Finally at 4pm, check-in time, I called and the girl said "Oh look at that! Your room just became available!" Shocking….
Anyway, the staff was ridiculous during that time. When we did go back to get our room, the bellman, Ed, was working and he was great. Literally the only good employee at the entire hotel, so if you do end up staying here, make sure to deal with him exclusively as he helped with our bags, got me more pillows and a different comforter and offered to set up any reservations we needed.
I emailed the manager of the hotel about this experience and his response was that I should've called the hotel when we were about an hour away to let them know we were coming. Is that a joke? Even if we did, we had to wait almost 4 hours for our room to be ready, so it wouldn't have made a difference. How about you work with your staff and if your hotel is booked for the weekend, hire more staff so rooms can be cleaned quickly and you won't lose loyal customers?
Needless to say, I won't ever stay here again or recommend this hotel. It's a total joke. If you are traveling to Portland and want somewhere nice to stay with great staff and nice rooms, stay at The Heathman a couple blocks over.
- Official Description (provided by the hotel):
- “As personable as Portland,” The Paramount Hotel offers guests professional and efficient service with genuine care and concern. Located in downtown Portland, Ore. the property combines the personal touch of a boutique hotel with comfortable and contemporary touches. ... more less
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- Also Known As:
- Paramount Hotel Portland
- Paramount Portland
- Portland Paramount