So just came to Portland with my girlfriend On my Days off. I am from Canada, work at a HI (Prefer not to say). I have never seen such bad service. So we go to check in, girl says, you requested a king size bed, so we have one for you. We head to the room, two double beds. No big deal, I am on vacation, whatever right? Go down later to ask about downtown map....girl looks at me like I am asking her a crazy and says, 'Yea I guess we Have one for tourists...' Did she not realize that we were just visiting? Has this hotel never gotten visitors? Then I ask how to get downtown, which at a quick glance at the map is just down 23rd street and left at burnside. She offers to mapquest it for me. I work at a hotel and have enough jive to just figure it out. I get there, but have no information on what to do downtown. It's like these people don't even live in their own city. No restaurant recommendations, things to do, or information on the free public transportation (which I find out is available from another hotel concierge) great, thanks. On a late night, she sends me down 23rd with no idea if anything is open, luckily we come across a nice restaurant called the Matador that is still open. But she didn't even give us a name, just sent us down a road. When I asked her where to shop, she says Pioneer place, and it takes her 5 minutes to locate it on the city map. I had already seen it before she points it out. She quickly told me Rose Garden Stadium is not on the map, but I quickly correct her and tell her where it is. I have been in the city for 12 hours. WOW. These people seriously need to get out more. Don't expect any friendly service from this place or any help with the city. As quick stopover, it's not bad at all. But someone needs to address the lack of personality in this place, as one HI employee to another.
Oh , and another thing, called down to get internet password. Night audit guy took 10 minutes to answer, then sounded pissed off when I asked. I feel really welcome here, thanks
- Official Description (provided by the hotel):
- Our guests enjoy a great location and amenities including complimentary parking, deluxe Continental breakfast, high-speed Internet, indoor pool, hot tub, and fitness room. The Holiday Inn Express Hotel & Suites Portland NW Downtown is located in the Historic Nob Hill Shopping District and Northwest Industrial Area of downtown Portland. Enjoy the convenience of being within walking distance to the Portland Streetcar and bus lines. We are a short commute to the Rose Garden Arena, Oregon Convention Center, Montgomery Park Building, Roseland Theatre, Crystal Ballroom, PGE Park, Good Samaritan Hospital, Emmanuel Hospital, Oregon Health Sciences University, University of Portland, Portland State University, Washington Park, Multnomah Athletic Club, and many Portland landmarks. ... more less
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- Also Known As:
- Holiday Inn Express Portland Downtown Hotel Portland