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Hilton Garden Inn Portland Airport
Ranked #45 of 144 Hotels in Portland
Reviewed 19 September 2011

Although convenient to the airport, so are the other 20 hotels. What seperates these offerings aside from a coat of paint or maybe more elegant lobby fixtures, is basic customer service. The Hilton Garden Inn has nice rooms and an elegant lobby. Front desk seemed a bit asleep at the wheel. Called earlier in the day to make sure a crib would be in the room. Just like that commercial for whatever hotel chain. Came in around 8:30pm with the sleeping baby in tow, yet somehow the friendly person on the phone who ensured me that there would be a crib somehow forgot to mention to anyone or record in the computer system.

To the front desk's credit, they quickly moved a spare bed up to the room (yes, not a crib). About 30 minutes later and one little awake fussy guy (the baby not me, although some could argue) we finally got a crib, but then no sheets for it. Eventually, the stars aligned and we were able to get settled.

Needless to say, it is these little things that are sometimes overlooked that differentiate one hotel from another.

Room Tip: Double check that someone is recording your special requests when you call...
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  • Stayed: September 2011, travelled with family
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Thank mghtycthul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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613 - 619 of 654 reviews

Reviewed 18 September 2011

We used this place as our way station after a day of Willamette Valley wine tasting as were doing wine tasting in the Columbia River Gorge the next day. Clean & Convenient. Staff was quite friendly & helpful. No dinner available that night (sounded like the cook didn't show up). Had a suite & were very comfortable. Wish they had rooms with whirlpool tubs. Made use of their free shuttle & had dinner at the airport..

  • Stayed: September 2011, travelled as a couple
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1  Thank TravelSinceRetired
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2011

I stayed here in September. Two blonde white ladies that go by Karen and another I think the assistant manager that goes by Caryn both made my experience at this hilton garden inn pretty bad. I love hilton hotels. Stay their all the time.

These two gals had no idea about how to talk to customers or the concept of customer service. It seems this hotel has alot of staff turnover. The blonde younger caryn is rude to customers when you call them from your room for enquiring about anything such as ordering some room service or basic enquiries about services offered at the hotel

They have no idea about how to get around the city of Portland so do not bother asking them about directions, points of interest, or any useful information if your wanted to see something or get somewhere.

They did not even know the basic shuttle service offered from the airport to downtown is called blue star costing 14$ and goes every half hour. I unnecessarily spent 45 bucks on a cab.

The younge blonde lady caryn is always trying to rush cutomers and sit her in corner back office, avoiding customer contact or problem solving. I saw this with other customers too. She rushes through really quick and runs back to her office or hangs up the phone quickly before you can talk. It is very bad on behalf of hilton that they have these two karen and caryn gals working her spoiling the customer experience.

I found a wet used towel in my room when i walked in the first night.

Another annoying thing is a older chinese looking dude who keeps roaming around the hotel staring customers down. He is very suspiscious guy. And very rude, I found him screaming at children trying to use the pool with parents around.

The last and another annoying factor is the morning breakfast server. He is over the top loud, clumsy and obnoxious. I saw him dropping stuff all over the place and my made to order pancake tasted like rubber.

The bed had a nice mattress. The hotel was cheap, but costs much more in your sorrow and bad experience. would never ever go their or recommend it to anybody

THEY NEED NEW STAFF

  • Stayed: September 2011, travelled on business
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7  Thank Adnaan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2011

This was our fourth time at this hotel either arriving in Oregon or leaving. It is quiet and comfortable. The shuttle service is quick and friendly and front desk staff are all awesome. We arrived very late and they held our room. They have breakfast on site, but we opted to shuttle back to airport, rent a car and stopped at Sharis for a good breakfast. For arrivals and departures at PDX, this is great hotel. We will be back.

Room Tip: All rooms are good
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  • Stayed: July 2011, travelled as a couple
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1  Thank ocean0808cruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2011

I choose this hotel after reading other reviews from Trip Advisor. I used this hotel as in and out the next day for another flight. The property and room was clean, the staff was really nice and the shuttle service was good. I got a nice big room for my night stay and had called the hotel direct and requested some specific things for my room which were waiting for me when I arrived. You do get some road noise from traffic if your on the street side like I read from other reviews. I just used ear plugs and had no problem. My only disappointment was the cook called in sick so there were no cooked to order breakfast available. The price was good for what you got. I am staying again in October for 1night.

  • Stayed: August 2011, travelled solo
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1  Thank jam3dl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2011

I booked on a promotional rate of $87 a nite and must have gotten the worst room in the hotel. The room had a distinct musty odor and the ac unit made a sound like a steadily dripping faucet constantly, even when not running. Also it faced out onto Airport way which is a busy road with traffic noise well into the night. The hotel was fully booked, or so they said, so I was unable to transfer to another room. Other than the room the hotel seemed ok with a decent breakfast.

  • Stayed: August 2011, travelled on business
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Thank xanthoxylum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2011

Stayed one weekend night in a King Evolution room. Pleasant, comfortable, no real problems. I've stayed at all 3 of Portland's HGI (Lake Oswego, Beaverton, and PDX) now, and this property appears the oldest.

PROS:

-usually the lowest priced room of the 3 HGI's
-very spacious room, seems about 25% larger compared to the same room type at the other 2 HGI's
-24 hour airport shuttle; has park and fly rate option
-next door to McDonald's
-quiet, didn't hear any planes or street noise
-friendly staff (front dest, restaurant)
-HD programming with good number of channels
-very comfortable bed, responsive HVAC, good bathroom
-very well-padded carpeting, usually don't even notice this! Maybe recently installed.

CONS:

-wireless HSIA only--slow, and cuts in and out--very annoying.
-fitness center extremely hot, no temp control! 2 treadmills with TV (1 not working), 1 elliptical (no TV!) with loose foot pad

Room Tip: Probably the most economical option at PDX for a major chain
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  • Stayed: August 2011, travelled as a couple
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1  Thank PDXBigGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Portland Airport

Address: 12048 Northeast Airport Way, Portland, OR 97220-1080
Phone Number:
Region: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Family Hotel in Portland
#43 Romantic Hotel in Portland
#49 Business Hotel in Portland
Price Range: £94 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hilton Garden Inn Portland Airport 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Hilton Garden Inn Portland Airport Hotel Portland
Hilton Portland

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