Although convenient to the airport, so are the other 20 hotels. What seperates these offerings aside from a coat of paint or maybe more elegant lobby fixtures, is basic customer service. The Hilton Garden Inn has nice rooms and an elegant lobby. Front desk seemed a bit asleep at the wheel. Called earlier in the day to make sure a crib would be in the room. Just like that commercial for whatever hotel chain. Came in around 8:30pm with the sleeping baby in tow, yet somehow the friendly person on the phone who ensured me that there would be a crib somehow forgot to mention to anyone or record in the computer system.
To the front desk's credit, they quickly moved a spare bed up to the room (yes, not a crib). About 30 minutes later and one little awake fussy guy (the baby not me, although some could argue) we finally got a crib, but then no sheets for it. Eventually, the stars aligned and we were able to get settled.
Needless to say, it is these little things that are sometimes overlooked that differentiate one hotel from another.
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- Also Known As:
- Hilton Garden Inn Portland Airport Hotel Portland
- Hilton Portland