I lived in Eugene, Oregon from 2011-2013, so I often used to drive to Portland and stay the night at the White Eagle. While the hotel is pretty bare bones, it was always clean and suited my needs.
A recent experience at the White Eagle was illuminating, and I have never felt more in danger than I did this night. This is the recap that I sent to hotel management:
I have stayed at the White Eagle several times in the past, and on this occasion, I stayed from 3/26-3/30 of this year (2014). I had such a positive experience the last times I stayed. In fact, I even recommended the hotel to a few friends, and they had another room at the same time. I was a guest in room 9 on Saturday evening, the 29th. At around 4:00 am, I heard incessant banging, which would continue for nearly an hour. The noise was absolutely terrifying, as it was clear that an intruder was attempting to break into any door possible. (Let me say here that I am fairly comfortable in dangerous situations and I have lived in some very tough neighborhoods in New York--in fact, I've even witnessed a homicide. Never before have I felt like my life was as threatened as I did this evening.) I called the Kennedy school and the person on the line said that they would call a manager to come investigate. However, the banging and reckless behavior only worsened. I was not comfortable waiting for a manager, as I knew it was likely that a manager would be asleep and it would take a longer time than desired to get a response. So, I proceeded to call 911.
When the police arrived, I heard them speaking to the man who claimed to have been a guest. He apparently was drunk, locked out of the hotel, and naked, so he broke several windows and tried to break down many hotel room doors attempting to get into his room.
Although my cell phone battery was low, I was able to make the 911 call, but I was trembling the whole time because I was afraid this person would hear me on the phone and come after me. Maybe my imagination was running wild, but the security and lighting was so limited, it was hard to know who was on the other side of the door.
I realize events like these are rare occurrences, but I hope that after this (and another similar event the repairman told me about) policies and procedures would be put into place to better ensure the safety of the guests. The cleaning staff told me that I could have used the phone in the hallway---clearly not a safe thing to do with someone who was belligerent and obscenely aggressive in the hallway.
I would suggest providing each room with better access to in-room phones, should an event like this happen again. Moreover, I think that clearer safety protocols should be outlined in the literature of the hotel room. I looked carefully in the room after this happened and I found none.
It is my sincere hope that future guests will not have such an entirely unpleasant and dangerous experience.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com so you can book your McMenamins White Eagle Saloon and Rock & Roll Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Mcmenamins White Eagle Saloon And Rock And Roll Hotel