this has been our hotel of choice when flying out of PDX for many years. Always clean, price incl. leaving a car for up to 14 days reasonable.
the lady in charge of breakfast and also driving the shuttle is super nice and professional.
We understand she works Monday through Friday.
this time, we stayed because of a medical appointment, which necessitated 2 overnights stays
the room was clean as usual, but there were small spots of black mold on the tub surround.
breakfast was ok, as far as the offerings. Fresh fruit addition is nice.
BUT: the weekend end crew was not up to the standards we had come to expect.
They did very little checking on the serving area, i.e. neatening up and refilling. We observed several people trying to get their attention ( in the area beyond the breakfast room, where they hung out.l) to get coffeepots refilled.
When it got close to 10 AM, the 'closing time", they did not refill fruit, eggs etc. , although people were still coming in around 9:45.
the area by the eggs and oatmeal by that time was messy, with spilled stuff and even on the floor.
We were just finishing our coffee when we observed one of the servers checking the overflowing trash bins, pushing stuff down with her BARE hands..... then going to the breakfast area to check things, touching the rolls, bagels... pushing them back .... with those same hands. That is not acceptable.!!
when we checked out, the manager was unavailable, no use talking to the person at the reception desk, as she had been hanging out in the area beyond the breakfast room with the servers several times...
I couldn't find a contact number for the manager, so had to air this via trip advisor.
I hope someone from the hotel reads it and takes action.
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- Also Known As:
- Springhill Suites Portland Airport Hotel Portland
- Portland Springhill Suites