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Residence Inn Portland Downtown/Pearl District
Ranked #4 of 144 Hotels in Portland
Certificate of Excellence
GreenLeadersBronze level
Reviewed 25 August 2014

The good:
Nice location, Pearl district is very nice
Two bedroom suite is spacious and quiet
Valets and manager seemed very polite and eager to make our stay pleasant
Nice breakfast in the lobby

Not so good
1. The 32$ per day valet parking is under a bridge in the open, and my car returned covered in bird faeces, which is first
2. No safe in the room- though reception has lock boxes
3. Room cleaners arrived at 17:30 to clean our room, as we were bathing our two small kids, then seemed irritated with us for saying it was too late to clean our room.

I'd stay there again but only because the kitchenette is convenient for family travel

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank kjfmartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura A, Manager at Residence Inn Portland Downtown/Pearl District, responded to this reviewResponded 26 August 2014

Thank you very much for taking the time to give feedback on our Residence Inn Portland Downtown Pearl District Hotel. We are happy to hear that it was convenient, quiet, our valet delighted you, and that you had a chance to enjoy our breakfast. I do apologize for our housekeeping staff coming to clean your room so late. I will share these comments with our housekeeping department to ensure this does not happen again. I hope we have the opportunity to make this up to you in the future. Please visit us again if your travels bring you to the area.

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532 - 538 of 631 reviews

Reviewed 23 August 2014

Staying at the Residence Inn was a great start to a 12 day trip through Oregon and Northern California, we had only wished all of our hotels were this exceptional. Upon arrival we waited no more then 5 minutes to check in, we found out we got upgraded! Now we got 2 bedrooms and 2 bathrooms, were we in luck. When entering the room we were floored, we had a beautiful kitchen and living room, and 2 bedrooms both with king size beds, the bathrooms were enormous and what can I say about the pillows... we had a strong urge to take the pillows with us, since I had the absolute best sleep ever!
The next morning we went for the continental breakfast, this was not just bagels and fruit, they had ham, eggs, pancakes, yogurt, fruit, baked goods, waffle station. A little something for everyone. I would recommend everyone staying here, price wise it's not cheap but you won't find much cheaper in such a great location.

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
1  Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura A, Manager at Residence Inn Portland Downtown/Pearl District, responded to this reviewResponded 25 August 2014

Thank you for taking the time to share your thoughts about your recent stay at our hotel. We appreciate the positive comments and the 5 Star rating. We are so happy that you enjoyed your upgrade, you enjoyed our food in the restaurant, and that the room was beautiful and spacious. It is great to hear that you had the best sleep ever at our hotel! Feedback of any kind is the nourishment that lets us grow and we hope that we have the opportunity to have you back as guest in the future.

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Reviewed 22 August 2014

But it's about due for a refresh. There are many business people who seem to stay here and then leave on Friday morning. It's very quiet and the breakfast was surprisingly very good compared to most places that include breakfast.
The location is ok, but it is close to the train station and the river if you want to go for a run or a walk, but it's a ways from the the main parts of the city.There are plenty of places to eat within a 5 minute walk.

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank yuaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura A, Manager at Residence Inn Portland Downtown/Pearl District, responded to this reviewResponded 25 August 2014

Thank you for taking the time to review our hotel. I am so pleased to hear that everything was quiet, and that you had a chance to enjoy our breakfast. Please come back again if your travels bring you to Portland, Oregon.

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Reviewed 20 August 2014

Interesting district, excellent walking, biking. Close to two trams with frequent service. Nice unit with kitchen. Excellent breakfast. I highly recommend using the valet parking (>$30 per night extra) as the street parking is unreliable and reportedly unsafe. The valets are on duty 24/7 and will make as many trips to your vehicle as necessary (I forgot my water bottle in the car and they retrieved it within 10 minutes). Far enough away from the freeway to be quiet. Easy to find. They were very open to bicycles and offered secured free storage. Nice soft mattress!

Room Tip: We asked for a garden view, which was nice and quiet, although probably all the rooms are quiet.
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank JulieVancouver2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura A, Manager at Residence Inn Portland Downtown/Pearl District, responded to this reviewResponded 22 August 2014

Thank you for staying with us at the Residence Inn Portland Downtown Pearl District. It is great to hear that our valet associates delighted you. We pride ourselves on our guest service and are glad to hear that it met your expectations. I am so happy to hear that you were able to enjoy our breakfast, and that we were able to provide you with a quiet courtyard view room. We appreciate the time you took to let our readers read your overview, and I hope we get the opportunity to have you back as a guest in the future.

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Reviewed 20 August 2014

We stayed for a week, our first time in Portland to see relatives whom my husband and I hadn't seen for many years.

We had a king with suite kitchen facing the railroad -- didn't know it when the room was booked, of course. So, not much of a view and surprisingly peaceful at night. No loud train noises at night when we returned from our daytime travel, tired and jet-lagged (we live on the east coast).

Room was quite spacious, the small kitchen a nice benefit, though we didn't cook on the stove. Kitchen fully supplied if you're on a budget and want to eat in. Whole Foods is a 10 min car ride away.

Bed was comfortable as well. TV swiveled nicely so we could watch in bed or on the sofa. The sofa was not comfortable to sit on, however.

Street parking during our stay was sufficient so I would say you could skip the valet parking which is pricey.

Location was great for either walking or driving to all parts of Portland.

Staff tried their best to be friendly and helpful but better training might have generated more professional service. Before leaving one morning for an outing, I asked that our room be cleaned before our return. I had removed the do not disturb tag and wanted to know we'd have fresh linens at the ready when we got back later that day. The young man at the desk told me that housekeeping had until 5:30 to clean the rooms. (This was a request made by me at 11AM.)

I wasn't interested in the hotel's time policy on housekeeping and the desk clerk should've been trained to say he would see to it instead of parroting policy to me.

Other than that, this is a full service facility. The on-site laundry room is a great plus.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank GSharpMajor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura A, Manager at Residence Inn Portland Downtown/Pearl District, responded to this reviewResponded 22 August 2014

Thank you very much for taking the time to give feedback on our Residence Inn Portland Downtown Pearl District Hotel. We are happy to hear that you enjoyed the quiet and spacious rooms, and that everything in the room met your needs. I am glad that our hotel was a great location for your stay in Portland. I do apologize for our staff not taking immediate actions to meet your needs with cleaning your room. I am so sorry we failed to provide the great customer service we usually pride ourselves on. Your feedback is appreciated as it helps us to learn about areas that we can improve upon. We will take immediate actions to make sure we work on our customer service. I hope that we have the opportunity to earn you back as a guest in the future if your travels bring you back to Portland.

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Reviewed 19 August 2014

We stayed here for a couple days in July 2014. It is a beautiful hotel, the staff was great and the breakfast included in the stay was much better than most.

We did a lot of driving in Portland and parked in the parkade across the street which was very convenient and in fact it was more convenient than parking in some other hotels we've stayed in.

We did do some walking around the hotel and found some great restaurants & food trucks.

The room was impeccably clean and everything was at the highest quality, I will definitely stay here again.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Kelly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura A, Manager at Residence Inn Portland Downtown/Pearl District, responded to this reviewResponded 22 August 2014

Thank you for taking the time to share your thoughts about your recent stay at our hotel. We appreciate the positive comments. We are so happy that you received friendly service, the room was clean, and you enjoyed our food in the restaurant. It is great to hear you were able to enjoy some of the many great restaurants and food trucks in Portland. We will look forward to seeing you again if your travels bring you back to the Portland area.

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Reviewed 17 August 2014

We stayed here for 2 nights in August 2014 and thought it was a great hotel. Good location, fun modern design, very clean, very helpful staff. It was also really nice to have breakfast included. The pool is small but still a lot of fun for the kids and the outdoor space made this a great choice for our family. I will recommend the hotel to friends and will be back, really glad we found it.

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank MrsEJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura A, Manager at Residence Inn Portland Downtown/Pearl District, responded to this reviewResponded 19 August 2014

Thank you for staying with us at our Residence Inn Portland Downtown Pearl District hotel, and for the wonderful 5 star review. I am so happy to hear that you enjoyed the location of our hotel, and our modern design. It is a pleasure to hear you were able to enjoy our complimentary breakfast, and that our staff was helpful! We will look forward to having you as our Guest again in the future.

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Additional Information about Residence Inn Portland Downtown/Pearl District

Address: 1150 NW 9th Ave, Portland, OR 97209-3583
Region: United States > Oregon > Portland > Pearl
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #4 of 144 Hotels in Portland
Price Range: £102 - £267 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Portland Downtown/Pearl District 3*
Number of rooms: 223
Official Description (provided by the hotel):
Set a pace that suits you at the Residence Inn by Marriott Portland Downtown/Pearl District. Our brand-new extended stay hotel in Portland, Oregon offers spacious and modern studio, one- and two-bedroom suites with separate living and sleeping areas. Enjoy home cooked meals in your suite - you have a fully equipped kitchen at your disposal, and we provide complimentary grocery delivery service to fill your refrigerator - or take advantage of our hotel's free hot breakfast every morning. If your extended stay is business related, you'll have excellent perks including free Internet access at your disposal. Our hotel also offers a modern fitness center and evening social hours, to allow you to get to know your fellow hotel guests. And our superb Pearl District location puts the very best of downtown Portland, Oregon at your fingertips. Whether you're here for a few days, a few weeks, or an extended stay, the Residence Inn by Marriott Portland Downtown/Pearl District will make sure that you thrive. ... more   less 
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