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Reviews (1,163)
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All reviewselmer's restaurantsandy blvdbest westernsbreakfast burritogreat place to staynice breakfastportland areanext morninghot tubbed was comfortableeasy accessshuttle servicerental carfresh fruitthe breakfast areadesk clerkwould stay here again
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Reviewed 17 July 2017

We decided to stop for the night, no reservation. Went to the desk Crystal was awesome & helpful. She told us what was available, my spouse was wearing his military hat, she asked if he is actually military we got a discount. Our room was wonderful, garden view., Everything was perfect, and comfortable. I do not very often give excellent ratings but they come very close.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank cupidsgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this reviewResponded 17 July 2017

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 503-256-1504.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Kiran Amin
General Manager
Best Western Pony Soldier Inn - Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2017 via mobile

We stayed at this hotel one evening g while Ina group trip. The staff could not have been more helpful. They stored many large pieces of luggage (8 large bicycle boxes) and cheerfully drove us with their shuttle to the airport.

Only issue was a sign on the front door "We reserve the right to refuse service to anyone". See attached photo. Not clear what constitutes a violation - it should be spelled out and it's a bit eerie of an earlier, discriminatory era. The front desk staff said it was to protect them against belligerent guests. Fine. Spell that out and remove doubts of reserving judgment to deny service based on race, sex, sexual orientation or religious preference.

Stayed: July 2017, travelled with friends
1  Thank Douglas F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiran A, Manager at Best Western Pony Soldier Inn - Airport, responded to this reviewResponded 21 July 2017

Thank You for staying with us, and hope to see you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2017

very clean accommodations. Employees were helpful & polite. Breakfast was ok, but I left at 6:30am. There was yogurt & pastries, one kind of cereal & when I asked for them cold bagels. Actually, for that hour of the am, it was ok!

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Evertrue1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiran A, Manager at Best Western Pony Soldier Inn - Airport, responded to this reviewResponded 17 July 2017

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at
503-256-1504.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Kiran Amin
General Manager
Best Western Pony Soldier Inn - Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2017

We got in at 2 am on a flight from LA. We picked this hotel because of the free breakfast, their attention to special requests here on TripAdvisor (3 am check-in) and noon check-out time. Also, it was highly rated and $100 less than many other nearby hotels with a similar quality level.

There was a huge line for rental cars at the airport and they were going for $68 a night each with Portland tax taking it over $100 a night for a sub-compact!

So we called the hotel and asked if they had a shuttle, figuring we might have more options in the morning or find something cheaper or at least save one day at that rate. They said they didn't have a shuttle, but they would cover cab fare. So we went to the hotel and the fare was $28! They covered it without batting an eye, even though it was nearly 20% of the room rate.

That allowed us to find a local independent car rental guy (Crown Auto Rental), who got us a nice Sonata at half the rate of the big guys. Plus, he brought the car to the hotel and we can just leave it at the hotel when we leave.

The hotel looks beautiful inside and they recently re-did the signage outside and it looks great. The free breakfast was pretty good, but not quite as good as Hampton Inn, but there was enough there. Also, the beds were very nice to sleep in and the pillows were very comfortable. Oh yeah, and I like that the WiFi was just a password and not a webpage, so I didn't have to set up my travel router. My teenagers were on it in a flash.

Pony Soldier also got us a night for the way back at the same rate so we could do all this. Basically, Pony Soldier made everything possible and did it with class and ease and caring about what we needed beyond what they themselves provided.

For cons, I will say the hallways smell like a locker room mixed with bleach for some reason, but that's a pretty small thing considering everything else was great.

Room Tip: Just ask for whatever you need. The service is fantastic.
  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this reviewResponded 17 July 2017

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at
503-256-1504.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Kiran Amin
General Manager
Best Western Pony Soldier Inn - Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2017

The staff couldn't have been more helpful. We needed a crib and airport transportation, and both were ready upon our arrival and departure. An early morning continental breakfast was appreciated before our shuttle departure to the airport. Our room was clean and comfortable.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank LINDA C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this reviewResponded 17 July 2017

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 503-256-1504.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Kiran Amin
General Manager
Best Western Pony Soldier Inn - Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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