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Best Western Inn At The Meadows
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Reviews (2,129)
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2,068 - 2,073 of 2,129 reviews
Reviewed 19 August 2008

Hoo boy. We had a truly miserable stay at this hotel, some of which was not entirely the hotel management's fault, but most of which could be traced directly back to inadequate staffing. We were returning from a weekend trip, and stopped here on the way back home because we were exhausted and traffic was awful, so we didn't have a reservation. The single desk clerk was clearly overwhelmed; it took more than 20 minutes for us to get checked in. They didn't have the room type we wanted - a king - so we ended up in a room with two queens instead.

The room itself was adequate, nothing out of the ordinary, albeit a trifle pricy for the class. They did provide a microwave and refrigerator, and free wi-fi, although they neglected to give us the logon information at check-in - we had to call down to the front desk to get it. Power outlets and lighting were extremely inadequate.

There was clearly a problem with the plumbing from the get-go, as the toilet kept running and running. We jiggled the handle and just lived with it, as the desk clerk had told us the hotel was pretty much full. However, right around midnight, the toilet took it into its head to overflow and completely flooded the bathroom before we could get the water to stop. Repeated calls to the front desk, Housekeeping, and Maintenance all went unanswered. Finally, my husband went running down the stairs to try to find someone while I tried to stem the flood with towels. The front desk was completely unattended, and another guest downstairs in the lobby told him the night manager was up in one of the other rooms.

It took quite some time to find him, but he was very apologetic and very helpful when we did. (All the staff we dealt with were helpful and friendly, there just were not enough of them!) He immediately brought in a large cloth to stop the flooding and moved us to a room across the hall. He even offered to move our things for us, but he clearly had more than enough on his hands as it was. We moved into our new room and settled down - finally - to sleep. The plumbing in this room wasn't defective and the beds were reasonably comfortable, although the pillows were horrid.

About 2:30, there was a large power outage in the area. OK, fine - all the smoke alarms start intermittently beeping, which makes sleeping a bit difficult. Then the real nightmare started. Our room must have been more or less right over the emergency generator. The generator kicked in, started to run, and power came back on. So far, so good. Then it apparently ran out of fuel. The problem was that the night manager, still on his own from what we could ascertain, did not know that a diesel engine that has been run out of fuel has to be re-primed. So, for the next few hours, we were treated to the sound of a heavy diesel being started, revved, and dying. Over and over and over again.

Each attempt would last about ten tries, then he must have had to run back to man the desk. About 20 minutes later - just enough time to drop off to sleep again - there'd be another ten NOISY tries. It wasn't until almost 5:30 that someone showed up who knew how to restart the generator. Once it was running, the sound of the room air conditioner drowned out the noise of the generator itself. (My husband, who was a diesel mechanic in the Marines, said he wishes he'd just gone down and helped the guy restart the damned thing in the first place.)

When I was checking out the next morning, the day manager asked me how my stay had been. I couldn't quite bring myself to tell him; it seemed unkind. ;-) But most of the problems we had with our stay here could have been alleviated by having enough staff to take care of maintenance issues, timely check-in, etc. The hotel itself is showing its age and is not really worth the cost unless you get a discount or there is nothing else available. It's a pity; Best Western is usually a very reliable chain.

  • Stayed: August 2008, travelled as a couple
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Thank geniph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMeadows, Guest Services Agent at Best Western Inn At The Meadows, responded to this reviewResponded 6 January 2010

Dear Geniph,

I would like to apologize for any problems you may have experienced during your stay and for a delayed response. We are under a new management and strive to excel in customer satisfaction. We are very grateful for your understanding regarding the issues during your stay. I would like to also inform you we have fixed many of the plumbing troubles the building had. We have also upgraded our toilet paper which has helped us with any overflow problems and have since had no issues. We improved other aspects of the building including the exterior and have just recently renovated our lobby floor with marble, and hope to make further changes soon. If you have any other comments or changes you would like to see, please let us know. We hope you visit us again in the near future.

Best Wishes,
Cindy Jara
Guest Services
Best Western Inn at the Meadows

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2008

I found out about the hotel through trip advisor searching pet friendly hotels, as we were bringing our cat with us. She is new to travelling, but even she LOVED this hotel. The room was very spacious, very quiet, very clean and the service was excellent. We only stayed the one night as we were heading to California, but the roomwas much more than we expected for the price.

  • Stayed: July 2008, travelled with family
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Thank Justzen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMeadows, Public Relations Manager at Best Western Inn At The Meadows, responded to this reviewResponded 6 January 2010

Dear Justzen,
We are glad you and your cat enjoyed our hotel. The hotel is still very pet friendly and we welcome you and your cat back any time. You will find the rooms still spacious and clean with the best service we can provide. Sorry if this reply has been delayed but we greatly appreciate the time you took to write a review of our hotel. We are looking forward to your next stay!

Thanks!
Andrew Fringer

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Reviewed 22 October 2007

We stayed at this Best Western because we knew that, as a Best Western, it would provide the minimal basic amenities that all Best Westerns provide - clean, relatively safe, friendly, good size, shampoo and other necessities, good location within city limits. This had the added convenience of being pet friendly for our two dogs. Unlike many Best Westerns which we've stayed at, this one was a bit noisier within (footsteps, toilet flushes, etc.), and the shower water pressure was painful, but the price was certainly good for our purpose, which was not so much to tour Portland, but to do college campus tours.

Stayed: October 2007
1  Thank arlenejoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMeadows, Public Relations Manager at Best Western Inn At The Meadows, responded to this reviewResponded 6 January 2010

Dear Arlenejoe,
We apologize for the delay in replying to your response as we have recently switch ownership. As per your suggestion we have installed new shower heads in all bathrooms so they all have a consistent pressure. We still offer all needed amenities and offer a great shuttle service to the airport and surrounding areas. Our hotel is still very pet friendly and we welcome you and your dog back anytime.

Thanks!
Andrew Fringer

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Reviewed 10 October 2007

Walked into a smoke free lobby and was very nicely greeted.( I found all the staff to be friendly and very helpful.).The room was large, very clean. No complaints. The breakfast was good, the dining area clean and bright. Stayed five nights and would definitely stay there again. The floor we stayed on was completely smoke free and understand there is another floor totally smoke free which made us very happy. J.S.

  • Stayed: October 2007, travelled as a couple
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1  Thank aviator3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMeadows, Public Relations Manager at Best Western Inn At The Meadows, responded to this reviewResponded 6 January 2010

Dear Aviator3,
We apologize for the delay in thanking you for writing a review as we have recently switched management. We are happy to tell you that our hotel is now 100% smoke free. We see that you enjoyed our breakfast and would like you to know we have expanded our breakfast with many more hot and cold items. Everyone here at the Best Western Inn at the Meadows thanks you for writing your review and looks forward to seeing you soon.

Thanks!
Andrew Fringer

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Reviewed 2 October 2007

My husband and I had a less than stellar four-night stay here. As we entered the lobby, we were greeted by the aroma of stale cigarette smoke. This would become a familiar smell, one that has literally worked its way into the fabric of this shabby property a few miles from downtown Portland. Although the smoking rooms are on the first floor, the smell permeated the hotel, invading our room on the second floor.

The room was spacious but clearly had not been thoroughly cleaned since about 2002. A dusty film covered all surfaces--the dresser, the TV, both nightstands, and the table--and the window sill was filthy. The bathroom was in a better state and looked to have been recently remodeled, but we were disappointed to find a wall-mounted soap and shampoo dispenser instead of shampoo bottles and soap. I like to take the bottles and reuse them.

Our main complaint was that our room was not serviced for two days. On both days, we left for the day before 11:30 a.m. and were careful to leave the "Housekeeping Please" card in the key card slot. Because at least one housekeeping cart stood somewhere in the hallway at all times, we figured someone would service the room in the 10-plus hours we were gone. Silly us! On Day 2 (actually, the night of Day 2), we talked to the reception person, who grimaced and smacked her forehead. Apparently this had happened before. She couldn't do much for us but send someone to our room with a pile of clean linens and towels.

And now for the breakfast. We've stayed at a few Best Westerns now, and usually the continental breakfast is decent. The breakfast here was bare-bones: only three types of dry cereal; a strange, futuristic dome full of cold hard-boiled eggs; stale doughnuts; bread and English muffins that you toast yourself (OK, no complaints there); and, my personal favorite, a stainless steel vat of vanilla yogurt. The breakfast attendant, a surly woman with unrestrained long hair, complained to us about the din in the breakfast room, which was due to elderly women speaking loudly to each other. She also had a tear along the inside seam of her pants. This did not contribute to our morning appetites. To be fair, the coffee (Douwe Egberts) was quite good, and the muffins weren't bad. But we really could have done without the view of the attendant's inner thigh.

Pros: The reception staff were generally helpful, and the hotel is within walking distance of the MAX (Yellow Line Delta Park/Vanport stop); plenty of parking; free shuttle to the airport; nearby restaurants, although nothing fancy (Shari's, a Chinese joint, another place with a bar); inexpensive; free wireless Internet in all rooms, and one public computer in the lobby; good people watching. Cons: This is manifestly not a well-managed property. Rooms not well cleaned; housekeeping infrastructure in shambles; highway noise; sub-par continental breakfast.

  • Stayed: September 2007, travelled as a couple
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4  Thank large_agnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMeadows, Public Relations Manager at Best Western Inn At The Meadows, responded to this reviewResponded 8 January 2010

Dear Large_agnes,
From everyone at the Best Western Inn at the Meadows we would like to apologize if you did not have a good stay. We also apologize for the delay in the response to your review as we have recently changed management. After reading reviews like yours we have changed the hotel to be 100% Smoke-Free and have completely redone all old smoking room to remove any reminisce of smoke. We have added many new items to our breakfast including hot scrambled eggs, sausage, home-style potatoes, waffles, and many other options. The Best Western Inn at the Meadows takes cleanliness very seriously and has retrained all of our housekeeping staff so the problems of excessive dust will never happen again. Thank you for taking the time to review our hotel and we hope with these changes you will be willing to give us another try.

Thanks!
Andrew Fringer

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