We did the Park 'n Fly package here, as we have done numerous times in the past. The hotel has gone way downhill and stunk of cigarette smoke in the lobby.
We will never stay here again due to our experience with the shuttle driver. We had been on a red-eye flight from Hawaii. We arrived in the morning at PDX and immediately called for the pickup. When we called for the pickup from the airport they said he'd be 15 minutes. We waited for OVER AN HOUR in the freezing (literally) cold with two small children and a newborn baby.
When the driver finally came, he made it all the way to the Embassy Suites when he got a call for another passenger pickup. What does he do? He informs us he is going to TURN AROUND AND GO BACK TO THE AIRPORT! He goes back and we sat in the van for almost THIRTY MINUTES waiting for this passenger who never came! We have a screaming newborn, tired and starving kids who didn't sleep all night and instead of leaving, he drives out of the parking lot and then circles around and heads back into arrivals! We wait for the guy another 10 minutes and then he starts all over again. He circled around SEVEN TIMES before he finally called it off. My husband asked politely to please bring us back to the hotel so we could get on the freeway as we had a screaming (obviously) baby and miserable kids and a three hour drive home. The man got upset and said "No! I do not want to have to come back here for this guy!" Well, isn't that his JOB?!
Yes, it's been 6 months since this happened, but typing this is making me relive that miserable travel experience and it's still upsetting and to be honest, it was a little bit scary. We did not get to the hotel to pick up our car until almost two hours after our plane landed due to this hotel's incompetency and horrible shuttle driver.
I will stay at the Embassy Suites from now on...I'd rather pay the extra $150 to avoid this ever happening again!
- Official Description (provided by the hotel):
- Best Western Inn at The Meadows is just a 10-15-minute drive from downtown Portland, and parking is free at the Hotel. It's also three blocks from a MAX Yellow Line light-rail - Delta Park stop, 8 miles from Portland International Airport, and steps from the Portland Expo Center and Portland International Raceway. A Hot Breakfast and Wifi are included with the rate. ... more less
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- Also Known As:
- Best Western Inn At The Meadows Hotel Portland
- Best Western Portland
- Portland Best Western