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“TV does not work in some rooms”

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Red Lion Hotel Portland Airport
Ranked #78 of 144 Hotels in Portland
Reviewed 20 August 2013

Nice place, but they are having trouble with TV service in some areas of the hotel. We were in room 171. If this is important to you, be sure to check before you unpack. Nice gal at front desk offered to change our room, I again checked the TV which was working but I did not realize ONLY on the higher channels, not the lower ones with the networks and news

  • Stayed: August 2013, travelled as a couple
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Thank RBPSarasotaFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RL_Customer_Care, Corporate Customer Care Department at Red Lion Hotel Portland Airport, responded to this reviewResponded 28 August 2013

I appreciate you taking the time to comment about your stay. I apologize for the issues you had with the television stations not working, as that is not what we expect our guest experience to be. I am happy to hear that our staff was friendly and were able to respond to your complaint timely.
Thank you very much for your feedback, we will most certainly look into your issue with our housekeeping department. We look forward to providing you excellent service as a valued guest.

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457 - 463 of 684 reviews

Reviewed 15 August 2013

I booked to be close to the airport for an early morning departure. The property is very easy to reach when leaving PDX but the route is a little convoluted when arriving. (It helps to know that 82nd Ave. is also Oregon Hwy 213.) There were no apparent security problems on the property. I booked through a third party website and got an attractive rate. I ended up with a handicapped room that I didn't need (no problem from my point-of-view). The bathroom would have easily handled a wheelchair. Minor housekeeping problem: coffee marker was not cleaned after the previous guest.

Room Tip: The back building has no traffic noise.
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  • Stayed: August 2013, travelled solo
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1  Thank Rudybaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2013

We stayed at this hotel due to the difficulty of finding better accommodations in Portland. The hotel is close to the airport, practically at the end of the runway;I would rate this hotel at the lower end of a mid range property, and because of the limited availability of rooms the price was probably $20 higher per night. The rooms was clean, staff friendly and helpful. but our biggest complaint was the noise. We could hear our neighbors through the ventilation system, someone's wake-up call at 3:30 AM and the subsequent door slamming, loud talking, bags being dragged down the stairs (no elevator) then the car doors slamming. There were no smoke seals at the bottom of the door which contributed to the noise infiltration from the corridor. The occasional noise was the airport was miniscule compared to the internal noise of this property.

  • Stayed: August 2013, travelled as a couple
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1  Thank michael_smith56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2013

This is not a bad place to spend a layover night. It's clean and everything works. Parking is convenient although not right outside of your room. I might have given it better marks except for two things, one of which is picayune, but nevertheless annoying: On two nights, several days apart, our Kleenex box showed pink. That should be a signal to the maid to leave a fresh box. But, that not being the case, first time I trudged down the hall to a maid's cart in search of a fresh box. Second time I called the front desk.

The second caveat is that I was under the impression that the place has a restaurant. However, the restaurant, the Pacific Grille, is next door, not in the building. So it's necessary to go outside, rain or shine, to get to it. Secondly, online reviews of the restaurant were iffy, so for dinner we opted to go, twice, to the Red Robin in a nearby shopping center, with which we were quite pleased.

First breakfast at the the Pacific Grille was annoying -- eggs over were room temperature, English muffin, even on a second try, was not sufficiently toasted, and the bacon was one degree from being burnt. The second breakfast -- the waiter recognized us -- was much better.

Room Tip: This hotel has no elevator, so handicapped guests should ask for a room on the first floor.
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  • Stayed: August 2013, travelled as a couple
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1  Thank scherzo9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2013

Convenient location, friendly helpful front desk staff, housekeeping needs improvement. Booked online for a king sized bed was upgraded to a room with two queen sized beds. That made no sense for two people and the bathroom was not clean. We found a facecloth and dirty items on the floor in the bathroom that were not removed during our two night stay. I would stay in the area again but not a this chain.

Room Tip: no elevator choose a room on the main floor
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  • Stayed: August 2013, travelled as a couple
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Thank Diane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RL_Customer_Care, Corproate Customer Care Department at Red Lion Hotel Portland Airport, responded to this reviewResponded 20 August 2013

Please accept my sincerest apologies on behalf of our hotel. We appreciate you taking the time to post a review of your experiences at our property. We take your concerns seriously and the fact that your room was not properly cleaned, is disappointing. I would like to apologize that you were not given the room you reserved as well.
Your feedback is appreciated and we will make note of this situation to discuss with our team. Thank you for being a valued guest and we look forward to serving you in the future.

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Reviewed 6 August 2013 via mobile

Nice clean motel/hotel right next door to PDX Portland International Airport. Courteous staff, clean facility. This was my second stay here, it's access so convenient. Frequent shuttles.
The only thing I didn't care for is that there are no elevators and when you are travelling with a lot of bags and they have no one to help you the second floor rooms are none to attractive. Otherwise off to school nice.

  • Stayed: August 2013
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Thank Bob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2013 via mobile

The staff, location, and shuttle service to the airport were excellent, but being on the second floor with two heavy bags and no elevator was less than desirable. The room was clean and quiet an everything would have been perfect had the architecture been more accommodating.

  • Stayed: July 2013
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Thank Nomadhunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Red Lion Hotel Portland Airport

Address: 7101 NE 82nd Ave, Portland, OR 97220-1310
Region: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #78 of 144 Hotels in Portland
Price Range: £71 - £130 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Red Lion Hotel Portland Airport 3*
Number of rooms: 135
Official Description (provided by the hotel):
Located just a half mile from Portland International Airport and just a short trip from Downtown Portland, our hotel boasts one of the most favorable locations among Portland Airport hotels. Whether you're staying with us while you wait for your flight or embarking on a fun Portland adventure with the family, take advantage of our convenient and enjoyable airport hotel amenities, including complimentary Portland airport shuttle service, two on-site Portland hotel dining options, a 24/7 fitness center, free WiFi and heated outdoor pool (seasonal). Red Lion Portland Airport is also conveniently located near the MAX light rail system so you can easily keep connected to popular Portland area attractions like the Lloyd Center Mall, the Oregon Zoo, Oregon Convention Center, MOOA Center, and the Veterans Memorial Coliseum. ... more   less 
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Also Known As:
Portland Red Lion

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