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Portland Marriott Downtown Waterfront
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Reviews (1,623)
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All reviewsm clubthe concierge loungeview of the rivermount hoodvalet parkinglobby barfitness centernice propertysaturday marketper nightfront desk staffvalet servicefew blocksup to datethe pearlpublic transportationlight rail
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1,070 - 1,075 of 1,623 reviews
Reviewed 28 March 2014

Was in Portland for a conference held in this hotel. The property is beautiful with an amazing view of the river and Mount Hood. Customer service was outstanding and the food was great! Staff for the conference, front desk and even the ladies at the gift shop were very kind and helpful. The location is nice, great area for a morning run along the river and close to the Downtown Portland visitors will want to explore.

Room Tip: I recommend a room towards the top with a view of the river! Have your camera ready for sunrise picks!
  • Stayed: March 2014, travelled on business
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Thank KiwiWho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William S, Guest Relations Manager at Portland Marriott Downtown Waterfront, responded to this reviewResponded 31 March 2014

Thank your the excellent review of our hotel. We hope you come back to stay with us again for leisure as well. Portland is a great city and there are plenty of things to do, close to our hotel. The Williamette River, Oregon Museum of Science and Industry and the Keller Auditorium just to name a few.

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Reviewed 17 March 2014

I was in Portland for a tech conference and it was held at this hotel. I have never seen the service delivery on a scale like I experienced here. ALL staff was attentive and went out of their way to assist unprompted. Staff approached me time and again to inquire if they could help. It was unobtrusive and always appreciated, never cloying or obnoxius. This is the service hotels with a much heftier ADR and snobby attitude wished they could deliver!

Food was tremendous and served with care and atteniveness not normally seen in any setting let alone for a convention/meeting meal. Our banquet server talked about what we would receive for lunch, ingredients in the dressings with attention to dietary needs and all manner of other details as if it was a custom ordered meal rather than banquet service. Catherine was our server and she was outstanding.

On several occasions I had the feeling that many out of town regulars come here and are recognized by staff by name. Rooms were clean and well appointed, public spaces in good order and in general a 4 star plus experience! I have been in the hotel business in a previous life for 15 years and this was an IMPRESSIVE experience. Can't wait to go back.

Room Tip: Garden view in back is quiet
  • Stayed: March 2014, travelled on business
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Thank steve h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William S, Guest Relations Manager at Portland Marriott Downtown Waterfront, responded to this reviewResponded 31 March 2014

Thank you for the great review of our hotel and for the comment about Catherine in our Banquet Department. We will share your comment about her with the rest of the staff. Our hotel has a great focus for customer service and this is one of those moments we will be sure to celebrate. Thank You!

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Reviewed 14 March 2014

I have been to several conferences all over the country. I am so impressed with the level of customer service here AND the quality of their banquet food. So much attention to detail....cracked pepper on my salad at lunch, really? Reasonable rates, awesome service, right on the water. Gotta love it.

  • Stayed: March 2014, travelled on business
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Thank EDCVisitorsAuthority
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William S, Public Relations Manager at Portland Marriott Downtown Waterfront, responded to this reviewResponded 31 March 2014

Thank you for the great comments! We will be sure to pass this along to our staff. We hope we you come to visit us again soon!

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Reviewed 16 February 2014

We stayed at the Portland Marriott Hotel Downtown Waterfront over the Valentine Weekend, Feb 14th-16th, 2014, this was our 3rd stay at this property in about 7 months and this hotel and staff never disappoints. We were greeted by a very friendly staff at the front desk, check in took about 1 1/2 minute and we got a corner room on the 9th floor. Great view of the river and a king bed as previously requested. The hallway got a bit noisy at night, we did notice a younger clientele ( high school kids) staying over the weekend, but nothing over the top.
The bed was very comfy and the typical Marriott amenities were in place.
The gym was well maintained and towels/water and fresh fruit was in place every morning.
Check out our last day was quick and easy, staff at the front desk again made everything very easy and we will be back!

Room Tip: Pick a River view room
  • Stayed: February 2014, travelled as a couple
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1  Thank LC C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William S, Guest Relations Manager at Portland Marriott Downtown Waterfront, responded to this reviewResponded 31 March 2014

Thank you for the great review of our hotel. Please come visit with us again. We look forward to the opportunity to serve you!

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Reviewed 6 February 2014

Pretty nice staff, clean place and bed was really comfortable. But walls between rooms are really thin, and enountered some employees in the bar and restaurant, that I would not care to deal with again. Great location for a Portland hotel, as easy walking distance to stores and theatres. But..............would I stay in the place again? No.

Room Tip: Don't order, food............go to a nearby restaurant.
  • Stayed: January 2014, travelled as a couple
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Thank Jack M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William S, Guest Relations Manager at Portland Marriott Downtown Waterfront, responded to this reviewResponded 7 February 2014

Thank you for taking time to review our hotel. I'm sorry to hear you did not have a great stay with us. Our staff prides themselves in giving excellent service in our Bistro Loungeand it sounds as though we missed the mark. Plase contact me at your convenience as I wouuld like to get the details of your stay, so that we can learn from the experience.

Sincerely,
William Steinberger/Senior Manager of Rooms Operations
(503) 226-7600

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