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DoubleTree by Hilton Hotel Portland
Ranked #39 of 144 Hotels in Portland
Certificate of Excellence
GreenLeadersSilver level
Reviewed 20 January 2014

While I was there the AC's were not working in several rooms, the staff on hand was very helpful to help correct the problem. They made sure the needs were met of myself and others that had similar issues. Grace the Manager was Amazing in her approach to the situation. Thank you so much!!

  • Stayed: January 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Jaclyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerryGoldman, Manager at DoubleTree by Hilton Hotel Portland, responded to this reviewResponded 24 January 2014

Jaclyn P,

Thank you for your recent stay at the DoubleTree by Hilton Portland and for taking the time to share your experience here on TripAdvisor. I am so sorry there was a challenge with the AC during your stay and thrilled to see that Grace from our leadership team served you with excellence to find an appropriate resolution.

It has been unseasonably warmer than normal here in the Portland area and as you noted we have had a few challenges. We are working to make sure our system is able to handle the needs of our guests and again I am so sorry for your inconvenience.

On behalf of our entire team, thank you for your business. I do hop we have the opportunity to serve you again soon. Please let me know if I may provide any assistance with future reservations.

Kind regards,

Terry Goldman - Hotel Manager
tgoldman@portlanddoubletree.com

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1,560 - 1,566 of 2,108 reviews

Reviewed 20 January 2014

The room was clean and comfortable. That was good. On the other hand, for over $200 per night, no discount extended, it ought to be great. I found that the second night the environmental control (heat-a/c) was not working. I woke at 2am sweltering with no way to cool things down. To the hotel's credit, they moved me to a new room with an window that opened immediately and with no argument. But, to have to move at 2am - well, you can imagine that was not much to my liking. I do like that I could bring my dog with me. That was wonderful. I have stayed in the Doubletree Lloyd Center before, but my per night cost then (two to three years ago) was about $129/night, much more reasonable. So, all in all, there are very good things about Doubletree but it is pricey and, for that price, I expect the a/c to work - even in winter.

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerryGoldman, Manager at DoubleTree by Hilton Hotel Portland, responded to this reviewResponded 27 January 2014

James A,

Thank you for your recent stay and for taking the time to share your comments on TripAdvisor. I am sorry for the challenges you experienced with the heating/cooling system. We have a received a handful of comments about some challenges with our AC and have revisited our system to make sure it is set to meet the needs of all our guests. I do apologize again.

I am also sorry to read the value was not what you expected for this past stay. Please see the private message I am sending you and I am hopeful we can work together to find an acceptable resolution. On behalf of our entire staff, we do appreciate your business and I look forward to connecting with you soon.

Kind regards,

Terry Goldman - Hotel Manager
tgoldman@portlanddoubletree.com

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Reviewed 20 January 2014

Hotel staff were very helpful and accomodating. I enjoyed my stay. I had called ahead to ask if the room had a microwave and a refrigerator and learned that it did not. The woman I spoke to prior to my trip told me I could request these appliances when I checked into the hotel. So I asked about the appliances and was told they would be brought to my room quickly. They arrived and were plugged in shortly after I first went into the room. The room was very clean. The TV was a good size and the picture was clear.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Deby M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerryGoldman, Manager at DoubleTree by Hilton Hotel Portland, responded to this reviewResponded 24 January 2014

Deby M,

Thank you for your recent stay and for taking the time to review the DoubleTree by Hilton Portland here on Trip Advisor. I am delighted to read your experience with us was a positive one and that our staff was accomodating to your requests.

On behalf of our entire team, thank you for your business. I am hopeful we will have the opportunity to serve you again soon and invite you to reach out to me if I may assist with future reservations.

Kind regards,

Terry Goldman - Hotel Manager
tgoldman@portlanddoubletree.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2014

a lot of road noise due to the tram right outside my window, extremely noisy guests, floor needed to be vacuumed. was switched from a king to a double queen unexpected. all in all it was an average stay in a motel and I felt I was in a motel.

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Dee E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerryGoldman, Manager at DoubleTree by Hilton Hotel Portland, responded to this reviewResponded 21 January 2014

Dee E,

Thank you for your recent stay and review on TripAdvisor. I am sorry to read your experience with us was not a top notch one. I will be sharing your comments with our housekeeping manager and team so we can all learn and pay better attention to the quality and cleanliness of our guest rooms.

I do hope you will try us again and invite you to please contact me if i may provide assistance with future reservations.

Kind regards,

Terry Goldman - Hotel Manager
tgoldman@portlanddoubletree.com

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Reviewed 18 January 2014

My wife and I stay in Portland several times each year. When we travel with our dog, the Double Tree Hilton is perfect. It's close to restaurants and shopping. There is a park across the street to walk the dog. The hotel provides a good room, excellent staff and a hot cookie when you arrive. Close to the best restaurant in town, The Screen Door, and. Good Lebanese place, Karam. Only negative.....the sheets are a little small

  • Stayed: January 2014, travelled as a couple
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Thank Richard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerryGoldman, Manager at DoubleTree by Hilton Hotel Portland, responded to this reviewResponded 24 January 2014

Richard K,

Thanks for your recent stay at the DoubleTree by Hilton Portland and for reviewing the hotel here on TripAdvisor. I am so glad to read you, your wife and your dog had a grea stayl. I am also glad you enjoyed the location and cookies, and to hear that our staff served you with excellence.

I appreciate the feedback about the sheets and will pass on to our housekeeping manager. Sounds like we may have used the wrong size sheets on your bed, and i am so sorry. On behalf of our entire team, thank you for your business. Please let me know if I may provide any assistance with future reservations.

Kind regards,

Terry Goldman - Hotel Manager
tgoldman@portlanddoubletree.com

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Reviewed 17 January 2014

as doubletree everywhere, the stay was very comfort. the location is great. right on the light rail line and you are in downtown in 5 minutes. the convention center is also very close, and there is a big mall right around the corner. not much to do at night in a walking distance, but again public transportation is very convenient. we were just after a convention and before traveling up north to Seattle through mount reiner and saint helens so getting ready in a comfortable place was great.

  • Stayed: August 2013, travelled as a couple
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Thank amiroi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerryGoldman, Manager at DoubleTree by Hilton Hotel Portland, responded to this reviewResponded 24 January 2014

amiroi,

Thank you for your recent stay at the DoubleTree by Hilton Portland and for taking the time to share your experience here on TripAdvisor. I am so glad to read that the location worked well for you and that you had a comfortable stay.

On behalf of our entire team, thank you for your business. I do hope you will choose to stay with us again if your travels bring you back our way. Please let me know if I may provide any assistance with future reservations.

Kind regards,

Terry Goldman - Hotel Manager
tgoldman@portlanddoubletree.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2014

Great place to stay, nice rooms, great location. :) Great place to stay, nice rooms, great location. :) Great place to stay, nice rooms, great location. :) Great place to stay, nice rooms, great location. :) Great place to stay, nice rooms, great location. :)

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Jimmie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerryGoldman, Manager at DoubleTree by Hilton Hotel Portland, responded to this reviewResponded 22 January 2014

Jimmie R,

I am so glad to read you had such a great experience with us. On behalf of our entire team, thank you for your business and we look forward to your next stay.

Please let me know if I may assist with future reservations.

Kind regards,

Terry Goldman - Hotel Manager
tgoldman@portlanddoubltree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Portland

Address: 1000 NE Multnomah St, Portland, OR 97232-2111
Phone Number:
Region: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Green Hotel in Portland
#29 Business Hotel in Portland
#31 Romantic Hotel in Portland
Price Range: £71 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Portland 3.5*
Number of rooms: 477
Official Description (provided by the hotel):
The DoubleTree by Hilton Portland is a full service hotel with two restaurants, a seasonal outdoor pool, executive meeting center, four spacious ballrooms, complimentary fitness room and business center. The hotel is across the street from the one of Oregon's largest indoor malls where you can take advantage of the state's tax free shopping on retail items. The MAX Light Rail runs directly from the airport to our hotel for $2.50. We are Oregon's leading sustainable hotel and just four blocks or two MAX stops for the Oregon Convention Center. It is easy to connect to all of Portland's attractions via the light rail or streetcar systems and stops are across the street or two blocks from the hotel respectively. As with any DoubleTree, we greet all our arriving guests with our world famous DoubleTree Chocolate Chip Cookie with Walnuts, a delightful way to start any stay. Our team looks forward to Passionately Serving you with Excellence soon. ... more   less 
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Also Known As:
Doubletree By Hilton Portland Hotel Portland
Doubletree Portland
Portland Doubletree

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