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“Starting to show it's age!” 4 of 5 bubbles
Review of Sheraton Portland Airport Hotel

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Sheraton Portland Airport Hotel
Ranked #61 of 138 Hotels in Portland
GreenLeadersBronze level
Seattle, Washington
Level Contributor
64 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Starting to show it's age!”
4 of 5 bubbles Reviewed 28 May 2014

I've stayed many time at this hotel and considered it to be comfortable and warm. The Staff is always friendly and helpful, but food quality has declined. The breakfast buffet was out of eggs, no fruit and very few choices for breads or toast. Dishes were not clean. A disappointment. The rooms are still nice but beginning to show their age. They also have started to charge for parking which is new. Many nearby hotel have free parking.

Room Tip: North side rooms have runway views, but somewhat noisier.
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  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SeatravelerWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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756 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (156)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Medford, Oregon
Level Contributor
658 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
3 of 5 bubbles Reviewed 17 May 2014 via mobile

No coffee bar - No complimentary breakfast. Front staff were very helpful and nice. The rooms were clean but the amenties were blah (shampoo, conditioner, and lotion). They do have a shuttle to the airport. Very noisy with the planes and the cooling system.

Stayed May 2014, travelled on business
Helpful?
1 Thank YearoftheRabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winston, Oregon
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 14 May 2014

We have used the Sheraton for years, the convenience for outgoing and incoming flights is fantastic. The Free parking with stay program is outstanding. Recently travel to Maui for 3 weeks used the car park. Stayed one night prior to the flight departure and stay one night on our return and NO parking fee. Great service and outstanding free shuttle service. I use the SPG Points.

Room Tip: Use SPG Points
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  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPDXStu, Manager at Sheraton Portland Airport Hotel, responded to this review, 29 May 2014
Greetings RexStevens,

Thank you for sharing your experience with us. We are happy you were able to take full advantage of our Stay-Park-Fly package!

Best,

Stuart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
69 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 14 May 2014

A key component to how an airport property operates is the efficiency of its airport shuttle, my shuttle experience was mediocre at best. I waited 20 minutes for the shuttle at the airport on arrival and returning to the airport shuttle driver Mike would not wait for me even though the front desk asked via radio while checking out.

The hotel itself is very old. The air-conditioning heating unit in my club level room did not work properly. I arrived late at night and did not want to have engineering come up to my room in the middle of the night when sleep was what I needed. The room temperature was uncomfortable throughout my stay.

On the plus side room had a beautiful very large flatscreen TV, and I found the front desk staff to be excellent especially Sean working late night and Mary working the morning. The bed did not seem to be a Sheraton suite sleeper, the linens felt rough something was off.

The airport shuttle is a shared ride van between three hotel properties, not one of my favorite things.

  • Stayed May 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank CalP0ly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPDXStu, Manager at Sheraton Portland Airport Hotel, responded to this review, 29 May 2014
Greetings CalP0ly,

Thank you for taking the time to share your experience with us. Please accept our apologies regarding the extensive wait time for the shuttle. Please do note that we are continually making improvements to our guest experience as well as the hotel itself. We thank you for sharing, and will certainly take your comments into consideration.

Warm Regards,

Stuart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukie, Oregon
1 review
2 of 5 bubbles Reviewed 12 May 2014

Our family has gone to the Sheraton for Easter and Mothers day CHAMPAGNE brunch every year for the past 12 years with the exception of 2013 due to a long-term illness of a parent, so when the 11 of us made plans, hands down Sheraton. Never again. We found out no champagne brunch, the food was basic and sparse. The carving chefs were busy joking back and forth, my husband was standing directly in front of the turkey station while Trailblazer scores were bounced back and forth. We loved the champagne brunch, why you 86'd it is beyond us. $5 for a GLASS OF CHAMPAGNE..REALLY? SALTY'S NEXT YEAR!! FYI, IF AIN'T BROKE, DON'T FIX IT!!

  • Stayed May 2014
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Crystalmonk22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPDXStu, Manager at Sheraton Portland Airport Hotel, responded to this review, 12 May 2014
Greetings Crystalmonk22,

Please accept our sincere apologies that our brunch did not meet your expectations this year. We had changed the format last year, in regards to the complimentary champagne. I will certainly bring your input to our team to discuss. Thank you for sharing your insight!

Warm Regards,

Stuart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 10 May 2014

We stayed at this hotel for one night prior to leaving for Europe on a very early morning flight. The room was clean and fairly average for a hotel. The bar and restaurant, however, were great! The drinks and food we ordered for dinner were very good -- and their Caesar salad was among the best I have ever had. One nice thing about this hotel is that it offers a package deal which allows a person to leave a car in their parking lot for an extended time thereby avoiding having to pay fees for airport parking. My only disappointment was that upon our evening (around 8:30 PM) return, we used the airport's Sheraton dedicated phone to ask for a pick-up back to the hotel since we purposely did not take our cell phones with us to Europe.. Because the phone just rang and rang unanswered, we had to pay for a cab to get back to the hotel. Nevertheless we would stay here again in the event we have another very early flight out of PDX.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank J K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 9 May 2014

The staff were very nice. I stayed in a Preferred Guest room and the planes going overheard were totally fine. The problem was you could hear everything that goes on in the adjoining rooms. Burping, coughing, snoring, every conversation on either side. At one point I woke up because it sounded like the person was in my room. So, you can imagine what its like when the person next door likes to use the snooze button on the alarm. Probably the worst Sheraton I've stayed at so far in terms of the paper thin walls.

  • Stayed May 2014
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank J S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Portland Airport Hotel

Property: Sheraton Portland Airport Hotel
Address: 8235 NE Airport Way, Portland, OR 97220
Phone Number:
Region: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Green Hotel in Portland
#54 Business Hotel in Portland
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Portland Airport Hotel 3.5*
Number of rooms: 212
Official Description (provided by the hotel):
The Sheraton Portland Airport Hotel is conveniently located just a mile from the airport terminal and is accessible by our 24 hour complimentary shuttle service. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Portland
Portland Sheraton

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