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“All in the presentation”
Review of The Heathman Hotel

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The Heathman Hotel
Ranked #24 of 141 Hotels in Portland
Certificate of Excellence
GreenLeadersGold level
Singapore, Singapore
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“All in the presentation”
Reviewed 3 May 2014 via mobile

Very well presented hotel. Everything look good and chic but it is all looks which we did not feel was backed by depth. Internet had issues and we called front desk several times to always be told that we should look into the guest folio for a technical assistance number. When I asked for the number the front desk did not know the number or offer any help but repeated to look in the folio. This occurred with 2 different front desk staff. Spend time with tech support but issues could not be resolved and this is definitely not hard ware related as we tried connecting with 4 different devices. We booked a petite king and the bed was very comfortable but the doors in hotel kept slamming shut loudly and can be quite disturbing. Also a word of warning that the petite room is meant for petite people. The bathroom is extremely small with the smallest wash basin I have ever seen about 10 inch wide:) The door men were the friendliest. Location is good and if you drive definitely try to book package with valet as parking is expensive.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank hector0108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeathmanMGR, Front Office Manager at The Heathman Hotel, responded to this review, 7 May 2014
Dear hector0108,

Thank you for choosing to stay with us on your recent trip to Portland. I want to apologize for the lack of service you encountered when trying to get your internet issues resolved and room accommodations. It is not our standard to redirect a guest when they ask for assistance. It is our responsibility to walk each guest through any issues they encounter and ensure that it is resolved to the best of our ability.

Please contact me directly if you wish to speak about his issue further. The next time you are in town I would like to reserve your room personally to guarantee that everything is up to standards and in working order.

Jamicia Williams
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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A TripAdvisor Member
Reviewed 1 May 2014

Located in the heart of downtown Portland, the Heathman is next door to the home of the Oregon Symphony and a block away from the Portland Art Museum and the Oregon Historical Society. All this and spotless luxury at its best.

  • Stayed April 2014, travelled solo
    • Location
    • Cleanliness
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krissy S, Online Content Manager at The Heathman Hotel, responded to this review, 1 May 2014
Dear TripAdvisor Member,

Thank you for taking the time to write such a kind review about your stay at the Heathman Hotel Portland! We sincerely appreciate your feedback and are thrilled that we could facilitate a pleasant stay in our wonderful city. Thank you again for your review and we hope to have the pleasure of hosting you again in the future!

Warm regards,
Krissy
Online Content Manager
ksonniksen@heathmanhotel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 April 2014

Very friendly and helpful staff. Great restaurant and chocolate shop! Great location--can walk to anywhere in the city. Rooms are bright, clean and cozy. I would recommend this boutique hotel to anyone who enjoys a city with culture, coffee, wine and chocolate, of course!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krissy S, Online Content Manager at The Heathman Hotel, responded to this review, 30 April 2014
Dear Mary S,

Thank you so much for your review of the Heathman Hotel! We are thrilled to hear that you enjoyed the service, amenities, and location! We sincerely appreciate you taking the time to share your experience staying with us and we look forward to hosting you again in the future. Thank you again for your kind words!

Warm regards,
Krissy
Online Content Manager
ksonniksen@heathmanhotel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 April 2014

My husband and I decided to book the Romeo & Juliet package at the Heathman Hotel. The service received was outstanding and the room was comfortable. The only disappointment was the Bar felt more like a cafe with no atmosphere and the next morning for breakfast the food was disappointing.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank SueCY9439XR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krissy S, Online Content Manager at The Heathman Hotel, responded to this review, 29 April 2014
Dear SueCY9439XR,

Thank you for taking the time to tell us about your experience staying at the Heathman Hotel Portland. We are so happy to hear that you were impressed with the service and the Romance Package and that you found your room comfortable. We apologize for your disappointment with the bar and the breakfast food and promise to pass along your comments to the restaurant staff so that they can make sure to improve for the future. Again, we apologize, thank you for your candor, and we hope to host you again sometime soon.

Warm regards,
Krissy
Online Content Manager
ksonniksen@heathmanhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Clara, California
Level Contributor
322 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 28 April 2014

We stayed 3 nights. Arriving very early in the morning at 130am, we were warmly greeted and taken care of. On the whole we really enjoyed our stay, and would stay again. The location is excellent (2 blocks from Nordstrom's) I would say that the walls (or maybe it is the connecting doors to the rooms, and the hall door) are very thin. You can hear phones ringing in the next room (645am) and the maid opening plastic bags in the hall. That is my only complaint. The rooms are very clean.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelsey1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krissy S, Online Content Manager at The Heathman Hotel, responded to this review, 1 May 2014
Dear Kelsey1976,

Thank you for taking the time to review your stay at the Heathman Hotel Portland. We sincerely apologize for the noise you experienced during your stay and we hope, should you choose to stay with us again, that we can make sure you are more comfortable. We appreciate your comments about our staff, cleanliness, and central location, and can't thank you enough for the support in that regard. Please email me if you would like to discuss the noise issue further. Thank you again for the time and care taken in your review and we hope to have the pleasure of hosting you again in the future.

Warm regards,
Krissy
Online Content Manager
ksonniksen@heathmanhotel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oak Park, Illinois
Level Contributor
4 reviews
Reviewed 28 April 2014

After being on the road for a few days of work this was a great place to stay. The service, decor, and food are wonderful as well as the courteous staff. We always stay at the Heathman when we work in Portland and recommend it to others. It does make you feel luxurious with the lush beds and ambiance!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Margaret T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krissy S, Online Content Manager at The Heathman Hotel, responded to this review, 29 April 2014
Dear Margaret T,

Thank you for your kind words about your stay at the Heathman Hotel! We are thrilled to provide courteous and personalized service to our guests. We also love to hear that you found your stay to be luxurious and relaxing, even (and especially!) while dealing with the stress of traveling for work. Thank you for taking the time to share your experiences and we hope to host you again sometime soon.

Warm regards,
Krissy
Online Content Manager
ksonniksen@heathmanhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Heathman Hotel

Property: The Heathman Hotel
Address: 1001 SW Broadway, Portland, OR 97205-3004
Phone Number:
Region: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #24 of 141 Hotels in Portland
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — The Heathman Hotel 4.5*
Number of rooms: 150
Official Description (provided by the hotel):
One of the city's most recognizable historic landmarks, the iconic Heathman Hotel in the heart of downtown Portland blends rich history with a reverent appreciation for the arts. The hotel's library boasts more than 2,700 volumes signed by the authors, while its world-class art collection celebrates the work of contemporary artists. Here, the art of service is alive and well, from the welcoming Beefeater doorman to the attention of your personal concierge. The Heathman has retained AAA's coveted Four Diamond Award for more than 30 years. Whether you are planning a unique Portland wedding venue, reception party, private party, corporate conference or an important business meeting, the historic Heathman is an unforgettable event setting for up to 150 guests. Downtown Portland's premier luxury hotel, the Heathman offers 3,800 square feet of versatile meeting, event and banquet space within eight private function rooms on our Mezzanine Level. ... more   less 
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