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“Historic Hotel Portland City Life”
Review of The Heathman Hotel

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The Heathman Hotel
Ranked #24 of 141 Hotels in Portland
Certificate of Excellence
GreenLeadersGold level
Brightwood, Oregon
Level Contributor
82 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“Historic Hotel Portland City Life”
Reviewed 13 July 2014

I stayed at the Heathman recently with my spouse and adult daughter for 2 nights mid week. We had a suite on the 6th floor overlooking another building wall with a lovely mural. this is a hotel over 100 years old and small, 10 floors compared to what is built now 20-30 or more floors so the view is what it is. The rooms were recently redone and very nice. We had plenty of room to spread out and the bathroom was fine with a separate additional sink in another space. Large closet with safe and room for luggage etc. The service was perfect from the room staff to the dining room. We have stayed here before and will again for future trips to this wonderful city.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank rose in woods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krissy S, Online Content Manager at The Heathman Hotel, responded to this review, 14 July 2014
Dear rose in woods,

Thank you for taking the time to review your recent stay at the Heathman Portland. We appreciate your understanding regarding our historic status and your enjoyment of the perks that come with an old fashion property with modern amenities! We are glad you have made us your home away from home and, as always, pleased to hear positive response about our award winning restaurant.

Looking forward to seeing you again next time you make it to Portland!
All the best,
Krissy S.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (403)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Murfreesboro, Tennessee
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 July 2014

First the good, all of the hotel staff was very helpful and service was excellent. They helped us with dinner reservations, directions and valet parking. All were very accommodating and friendly.

Now the bad, we stayed in a basic room not an upgraded room. There was an adjoining room that was occupied. Any conversation in that room or the hallway was distractingly loud enough to be a distraction. The window had extra insulation pane so no road noise at all. They need to do something similar to address the other noise.

Room Tip: May have better luck with upgraded room to avoid hallway and adjoining room noise
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Bill O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krissy S, Online Content Manager at The Heathman Hotel, responded to this review, 14 July 2014
Dear Bill O.,

We want to thank you for taking the time to review your experience of the Heathman Hotel in Portland. We strive to accommodate each guest personally and ensure all is set up and well orchestrated. It sounds like our front desk staff and concierge were willing and helpful in assisting you during your stay.
We want to particularly thank you for the entirety of your review as we can not improve upon our services if we don't know the full story. We send you sincere apologies for the noise your encountered during you stay with us. We understand how frustrating and distracting this can be! We hope that you will give us another try in the near future and if this can be arranged, I would encourage you to contact me directly to ensure the reservation and room location is ideal for your needs.
We know this does not shift your experience, but we would be honored if you'd visit us again soon.

In the meantime, thank you again.
Take care,
Krissy S.
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Victoria, Canada
Level Contributor
99 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 12 July 2014

Great hotel... The front desk went above and beyond the call to help us find a room and work with our schedule.The room was spotless and lovely. We felt considering all the other hotel prices the Heathman was on par. If you have AAA your parking is covered. Cannot imagine what could have improved our stay...how you say....perfect!

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rdrambuie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krissy S, Online Content Manager at The Heathman Hotel, responded to this review, 14 July 2014
Dear Rdrambuie,

Great review! Cheers for taking the time to write such a wonderful run down of your experience at the Heathman Portland! We are so pleased that we could accommodate the desires during your stay and work with you to ensure everything was perfect.

We really hope to welcome you back again soon and want to thank you again for taking the time to write this review!

Take care,
Krissy S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Linn, Oregon
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 July 2014

My wife and I stayed here for a night out alone. The place was perfect from desert before bed in the room to breakfast in bed the next morning. The rooms were nice and the hotel was perfectly located downtown.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sjcbulldog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krissy S, Online Content Manager at The Heathman Hotel, responded to this review, 14 July 2014
Dear Sjcbulldog,

Your review is brilliant! Thank you! We are so pleased that we could be your go-to hotel for your downtown adventures! Glad we could offer the perfect locale, good food and comfort for your night out on the town.

Here's to welcoming you back again soon!
Krissy S.
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Washington State
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 July 2014

A beautiful hotel with attentive and friendly staff, incredibly comfortable rooms and a level of luxury that made our stay perfect in every way. We will definitely be back! We particularly liked being able to choose a quiet room, and the room service menu was wonderful.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
Thank annagracious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krissy S, Online Content Manager at The Heathman Hotel, responded to this review, 14 July 2014
Dear annagracious,

Thank you, thank you! It sounds like your stay at the Heathman Portland was ideal and we are so pleased we could be a part of it! Thank you for choosing to stay with us during your visit to our gorgeous city! Glad you were able to try the food and found everything just to your taste!

Looking forward to welcoming you back again soon!

All the best,
Krissy S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarasota, Florida
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 July 2014

A very unique hotel, making it, a must. From the unusually attired front door staff, the very tasteful room decor and the very comfortable library. So very glad we stayed there. My only complaint was breakfast. Nothing special, the lunch we had was perfect. Great in room, coffee and tea.

  • Stayed June 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Ascarry01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krissy S, Online Content Manager at The Heathman Hotel, responded to this review, 9 July 2014
Dear Ascarry01,

We can't thank you enough for taking the time and leaving us such great comments and feedback. We really appreciate you taking the time to review your experience! It sounds like the Heathman Portland was a great resting place for you and we thank you for choosing us!
Looking forward to welcoming you back again soon!

Take care,
Krissy S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
memphis, tn
Level Contributor
120 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 8 July 2014

We saw the Heathman Hotel on the Travel Channel with Anthony Bourdain, and decided we had to check it out. It was a lovely hotel and the proximity to everything we wanted within walking distance was a bonus. We were able to walk to the amazing Farmer's Market on Saturday which was the best I've ever been to in the US and abroad. We also walked to Voodoo Donuts which made me feel less guilty about the donuts I devoured. The concierge at the Heathman, Scott, deserves a special shout out for arranging dinner reservations for us that I couldn't make myself. He must have special pull. I love the L'Occitane bath products. I also loved the ear plugs and sleep mask left out for us. Not sure if that's normal or bc we were there over the 4th. Only negative comment is that our keys didn't work on 4 separate occasions and that was a hassle. Otherwise, it was a gem of a place.

Room Tip: 703 is supposedly haunted
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank popartpooch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krissy S, Online Content Manager at The Heathman Hotel, responded to this review, 9 July 2014
Dear popartpooch,

We are so luck that Anthony Bourdain took to our hotel, and our eccentric city, so well! He has done such great promotion for us and we are are pleased he encouraged you to visit! It sounds like everything worked out perfectly for your stay and you were able to see all there is to see!
Scott is an outstanding personal concierge and we are so glad you met his acquaintance and were able to work with him. We do want to apologize for the problem with the keys...we have just changed our system over and still working out the kinks. All that said, we hope you visit us again soon and would look so forward to welcoming you back!

All the best,
Krissy S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Heathman Hotel

Property: The Heathman Hotel
Address: 1001 SW Broadway, Portland, OR 97205-3004
Phone Number:
Region: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #24 of 141 Hotels in Portland
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — The Heathman Hotel 4.5*
Number of rooms: 150
Official Description (provided by the hotel):
One of the city's most recognizable historic landmarks, the iconic Heathman Hotel in the heart of downtown Portland blends rich history with a reverent appreciation for the arts. The hotel's library boasts more than 2,700 volumes signed by the authors, while its world-class art collection celebrates the work of contemporary artists. Here, the art of service is alive and well, from the welcoming Beefeater doorman to the attention of your personal concierge. The Heathman has retained AAA's coveted Four Diamond Award for more than 30 years. Whether you are planning a unique Portland wedding venue, reception party, private party, corporate conference or an important business meeting, the historic Heathman is an unforgettable event setting for up to 150 guests. Downtown Portland's premier luxury hotel, the Heathman offers 3,800 square feet of versatile meeting, event and banquet space within eight private function rooms on our Mezzanine Level. ... more   less 
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