Pulled up to the Heathman mid afternoon to a friendly gentleman in a beefeater outfit....kind of strange, but very cool. He clearly articulated the valet policy (in and out privileges at all times, just call in advance so we can have it ready for you) and welcomed us to the hotel. When we got to the front desk, we checked in with Michael, who provided brilliant service. It was brilliant in the way service can be when it is authentic, useful, and friendly....which the big chains try to train their employees to do, but rarely ever come close to achieving. Michael walked us through some things to do and see in the area with a map and recommendations, and was able to get us reservations at Andina, a Peruvian restaurant who previously told us they were booked full for the evening. When our meal finished at Andina, there were three small cookies for dessert from the Heathman....such a great touch of class.
The rooms are decorated well, comfortable, and even a tad hip.....and the location is fantastic. It was the service that truly set the hotel apart and was one of the best hospitality memories for myself and two business colleagues in hundreds of travel nights......and so I will be back to the Heathman every time I come to Portland. A big thank you to the staff for making our trip so memorable.
- Official Description (provided by the hotel):
- One of the city's most recognizable historic landmarks, the iconic Heathman Hotel in the heart of downtown Portland blends rich history with a reverent appreciation for the arts. The hotel's library boasts more than 2,700 volumes signed by the authors, while its world-class art collection celebrates the work of contemporary artists. Here, the art of service is alive and well, from the welcoming Beefeater doorman to the attention of your personal concierge. The Heathman has retained AAA's coveted Four Diamond Award for more than 30 years. Whether you are planning a unique Portland wedding venue, reception party, private party, corporate conference or an important business meeting, the historic Heathman is an unforgettable event setting for up to 150 guests. Downtown Portland's premier luxury hotel, the Heathman offers 3,800 square feet of versatile meeting, event and banquet space within eight private function rooms on our Mezzanine Level. ... more less
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