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The Heathman Hotel
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Reviews (2,293)
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1,387
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All reviewsfrench presssymphony suitehistoric hotelturn down serviceroom servicevalet parkingrooms are smallmini barwonderful hotelheart of downtownthe location is perfectstreet noisecorner roompioneer squarevisit portlandthe pearlfew blocks
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1,339 - 1,344 of 2,293 reviews
Reviewed 4 August 2014

We returned to this grand old hotel to find it modern--yet majestic in it décor and service. Portland has a jewel that continues to polish itself by adding amenities, preparing its staff to be friendly and provide top quality service. Room was wonderful, clean, great temperature and quiet. We will return when we are in Portland.

Room Tip: We were on the 7th floor, quiet and well serviced by staff. Loved the reflections in the glass tower across the street.
  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank Norb W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeathmanMGR, Front Office Manager at The Heathman Hotel, responded to this reviewResponded 7 August 2014

Dear Norb W,

Thank you for taking time to fill out a survey, your opinion is greatly appreciated. We are delighted that you had a nice stay.

Best Regards,

Jamicia Williams

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

We have been staying at the beautiful historic Heathman Hotel in Downtown for the last several years since our daughter moved to Portland. The Heathman has become our "second home," where the staff "remembers our names," and greets us with a smile each time we visit. We have always received excellent professional service from the staff and felt very comfortable in the suites, so it was a "no brainer" to use the hotel as one of the venues for guests attending our daughter's wedding over the 4th of July weekend.

Since this was essentially a destination wedding for most of our guests and most stayed anywhere from 3 to 5 nights, it was essential to be able to depend upon the training and experience of the staff to make our guests feel welcome and comfortable. We can unreservedly attest that housekeeping, dining room, concierge, reservation desk, and bellmen not only not disappoint, they exceeded all expectations. We and our guests were treated with deference and respect, yet warmth and total attention to our needs at every juncture. No request went unfulfilled.

Immediately, the consummately professional Heathman team went to work to address our every request and acted as a resource for information. Director of Sales and Marketing, Stephen Galvan, helped us negotiate a deal which would entice our guests to take full advantage of the Heathman hospitality. Felicia Rahm, Sales Manager, soon became my personal concierge and new BFF, did an incredible job reaching out to our guests and attending to their every whim. Sean Osaki, Director of Catering, assisted us from the "get-go" as we planned a scrumptious post-wedding brunch and later attended to other wedding-related needs. He was also an invaluable resource for wedding planners and other wedding-related vendors.

We cannot thank the entire staff enough. I wish I could list all of the individuals by name who were so helpful on a day-to-day level, but it would be impossibly long and still not include many whom we didn't actually meet, but kept the hotel running smoothly behind the scenes. Suffice it to say, that even our most discriminating, if not "picky" guests, were impressed with the hotel accommodations and the level of service they received.

We can unabashedly give the Heathman Hotel our highest unequivocal recommendation whether for a short vacation stay or for an event. You can't do better. The hotel is a wonderful example of the Portland spirit of friendliness, hospitality and the highest standard of service. We can't thank you enough for contributing to the success of our daughter's wedding weekend.

Room Tip: Worth the difference in price to upgrade to a suite. Several of the suites are themed, ("literary," "Warhol," "Music," etc.).
  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Faith C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krissy S, Online Content Manager at The Heathman Hotel, responded to this reviewResponded 8 August 2014

Dear Faith C.,

Having you, and your guests, at the Heathman for your daughter's wedding was a treat for us! What a celebration and we are pleased we could be a part of it! Each of our long time, and new, employees so enjoy welcoming familiar faces and you and your husband are always a wonderful sight to see again!

Stephen, Sean and Felicia are both professionally and accommodating members of our team and we have such confidence in their abilities to assist!

The words you've shared, the insight you've responded with are all so appreciated by our entire staff. Thank you for being such wonderful guests and for returning to the Heathman time and time again.

We can't wait to see you again soon!
Krissy S.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

The food, drinks, hospitality, turndown service, robes and slippers plus luxury bath amenities along with staff that will do anything to assure your comfort make the Heathman an outstanding experience. It is also in a great location close to restaurants, art museum, concerts and the Max light rail.

Room Tip: upper floors quieter; our corner room had four windows; plenty of natural light
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank PlainJane23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeathmanMGR, Manager at The Heathman Hotel, responded to this reviewResponded 7 August 2014

Dear PlainJane23,

I am so glad the you enjoyed your room and amenities! It was a pleasure servicing you and we hope to see you again soon.

Best Regards,
JWilliams

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014 via mobile

The location was good and service was excellent in the reception. What takes down our overall impression og the place is relatively small rooms (especially the bathroom) and the breakfasts. You're given 12 dollars per person for breakfast, but then you have to wait a long time to be seated and for the food to be server. (Not as easy to choose a different restaurant when 24 usd is included). Will not return to this hotel.

Stayed: August 2014, travelled as a couple
1  Thank Trygve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeathmanMGR, Manager at The Heathman Hotel, responded to this reviewResponded 5 August 2014

Dear Trygve S,

It is very disappointing to hear that you will not stay with us in the future. The breakfast credit can be used in the restaurant or through room service. It is unfortunate that your wait time was extended, the restaurant is award winning and tends to get busy. I will follow up with the management team on ways to better serve our guests during the busy season.

I do hope that you will consider giving us a second chance.

Best Regards,

JWilliams

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

This is a really lovely hotel. Although the rooms/suites are small, the staff is extremely pleasant and accommodating and the décor is stunning. The beds are luxurious. My only complaint is that the hallways and rooms are too dimly lit. I know that everyone is saving on electricity, but there is a limit, particularly since our Symphony Suite faced the wall of the next door building. Yes, there is a colorful mural painted on the wall, but the windows simply do not let in enough light. I urge the management to up the wattage on those light bulbs!

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank sspelman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krissy S, Online Content Manager at The Heathman Hotel, responded to this reviewResponded 8 August 2014

Dear sspelman,

We want to thank you for taking the time to review your most recent experience at the Heathman Portland! We also appreciate your comment on the lighting in the hall and will look into how we can improve upon that! Being a green conscious hotel, like you mentioned, does put some limitation on wattage, but I'm sure there is something we can investigate into regarding this suggestion! We hope that the next time you visit our gorgeous city, we have the honor of welcoming you back!

Take care,
Krissy S.

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