We booked the hotel and paid the full payment through our travel agency in Singapore. The hotel is conveniently located and was cosy enough for winter. The staff were, however, rather clueless. When we checked in, they didn’t have our names on the guest list first of all. Then, they didn’t honour the hotel voucher issued by Singaporean travel agency. Only the manager who came in in the afternoons knew about the hotel arrangement, the other staff knew nothing. The manager assured us everything was fine. The on the day we checked out, the counter staff told us to settle the payment for the hotel stay. As we had a flight to catch, we made the payment and tried getting a refund through the travel agency when we got back.
And yes, we got the refund. But due to the difference in the exchange rates, we were shortchanged. We went through 3 long months before we got back the difference. Such a pain!
But we did like the breakfast the hotel provided.
- Official Description (provided by the hotel):
- In the world of hospitality, there are a few unexpected places in which timeless European flair, cultured style and Old World courtesy are vibrantly alive. These lasting impressions are also accompanied by a profound respect for another very precious aspect: your comfort. Welcome to The Mark Spencer Hotel, an exceptional value in the hub of the city. ... more less
- Reservation Options:
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- Also Known As:
- The Mark Spencer Hotel Portland
- Mark Spencer Portland